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November 2012
      International Seminar
          Mobile Marketing




Sarah ARPHI. Jeremy Bauwens. Sarah Corazzi. Ugo Verdi.
Presentation
The company




Isaac Tigrett & Peter Morton
The company
          170 cafés in 51 countries (133 cafés & 15 hotels - casinos).
          Not just cafés but also hotels & casinos. Multiple activities.




Various competitors :
hotels, restaurants,
                                                             Fail in theme park.
cafés...
The problems
The brand image is getting older




12 530 804 € annual sales 2012
        = - 12 % / 2011


                    ? Cours Estienne d’Orves 2013
So, why did we choose Hard Rock Café, France ?
  Place of advertising.
  A dynamic image possibility.
  Many customer experiences (drinks, food, fun, store...) => allows
  a lot of possibilities for mobile marketing, which they have not.


Existing relationship with customer :
  Web site : e-mail
  Facebook & Twitter


The needs :
  Give a trendy image + renew the customers + improve the
  existing relationships because the brand image is getting older
  & a decrease of traffic.
Mobile marketing
    actions
Objectives
Touch all kind of publics : young adults 18-25
(dynamism of the app)=> will propagate to adults
25-35 (convenience of the app).



Conquest, develop loyalty and reconquest.




Generate incomes : by increasing the number of
customers & increasing the productivity thanks to
a better organization of each restaurant.
Development timeline
September -                                                                  November -
  October       End of October              November                         December

                                          Communication                   Communication
Development   Launching    QR code
 of the app   of the app    inside      Ads on    Local       Social
                                         net      press      network    Ads                 Social
                                                                                   TV      network
                                                                       on net
Development   Launching    QR code     Exclusive contents of the app
 of the web   of the web   outside                                       Air guitar contest => App
                                         Reservation & availability

                                     AWARENESS                              RECRUITMENT

                      Persons who                                      Way to launch the
                                                 Targets
                     know the café                                     buzz through the
                                                                        young people
Development timeline
                          April -
January - March         September

Communication                Push
                         promotion by
Bluetooth     Press     the app & SMS

                        Events calendar
Blind test contest =>    in push by the
    App + traffic             app


  RECRUITMENT            LOYALTY

 Way to launch          Increasing
the buzz through          loyalty
the young adults
Resources set                     Marketing 360°
 organization                  Mobile Marketing


                  Outside cafés           QR           Inside cafés
                                         Code

                                                                Mobile
                SMS
                                                                 web
                                     Kind of Shazam

                  Loyalty : levels                   Geolocalisation
                                         Mobile
                 E-shop & events          APP         Special offers

                             Reservation & availability



                      special offers                by passing by
                                        Bluetooth
Resources set
                                         From everywhere...
                                       APP :
                                       •Geolocalisation.
                                       •Special offers : push strategy.
Data base : customer profile
(with id, date of birth, loyalty...)
                                       •Reservation, availability of tables.
                                       •E-shop.
                                       •Planning of events.
                                       •Basic contents.
                                       •Loyalty by scanning QR code with the
                                        note => Level of loyalty.

                                       SMS : subscription (opt-in)
                                       •News & offers with lots of advantages.
                                       •Link to the app or the website.
                                       Mobile website : with good
                                       referencing (for compatibility
                                       and portability).
Resources set
     Near & inside the café



           QR codes :
           Outside = redirection to websites
           (Cityvox, Trip advisor, La
           Fourchette...) to rate & comment.
           Inside = QR code on table set to
           download the app.


           NFC Bluetooth : to make people
           download the app near the shop.


           APP = download Hard Rock
           Café music thank to a kind of
           Shazam included in the app.
Measurement tools /
              tracking
Messaging :
- SMS sent.                       In-content :
                                  - App downloads.
- Opt-ins to SMS campaigns.
                                  - Unique users of mobile app.
Mobile internet :                 - Usage average time &
- Mobile webpage views.           frequency of session.
- Click through rates.
- Mobile ad impressions served.

- Mobile web unique visitors.
Balance sheet
Conclusion                          Recommendations
 Way to make the buzz to             Keep on SMS campaign to
 develop the brand.                  develop CRM.
 Way to increase loyalty.
                                     Develop the app in France &
 Increase traffic in the café to     Worldwide for the current &
 generate incomes.                   future Hard Rock Café.
 Better organization of the café     Keep an innovative
 => innovation + saving money.       interaction with customers :
 Touch the target with 2 kinds of    contest ; events...
 actions including mobile



+ 30 % of traffic + 25 % annual sales
23 € average budget + 45 % awareness
      127 000 downloaded apps
Thank you for your attention !

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Mobile Marketing Hard Rock Café - CAS FICTIF

  • 1. November 2012 International Seminar Mobile Marketing Sarah ARPHI. Jeremy Bauwens. Sarah Corazzi. Ugo Verdi.
  • 3. The company Isaac Tigrett & Peter Morton
  • 4. The company 170 cafés in 51 countries (133 cafés & 15 hotels - casinos). Not just cafés but also hotels & casinos. Multiple activities. Various competitors : hotels, restaurants, Fail in theme park. cafés...
  • 5. The problems The brand image is getting older 12 530 804 € annual sales 2012 = - 12 % / 2011 ? Cours Estienne d’Orves 2013
  • 6. So, why did we choose Hard Rock Café, France ? Place of advertising. A dynamic image possibility. Many customer experiences (drinks, food, fun, store...) => allows a lot of possibilities for mobile marketing, which they have not. Existing relationship with customer : Web site : e-mail Facebook & Twitter The needs : Give a trendy image + renew the customers + improve the existing relationships because the brand image is getting older & a decrease of traffic.
  • 8. Objectives Touch all kind of publics : young adults 18-25 (dynamism of the app)=> will propagate to adults 25-35 (convenience of the app). Conquest, develop loyalty and reconquest. Generate incomes : by increasing the number of customers & increasing the productivity thanks to a better organization of each restaurant.
  • 9. Development timeline September - November - October End of October November December Communication Communication Development Launching QR code of the app of the app inside Ads on Local Social net press network Ads Social TV network on net Development Launching QR code Exclusive contents of the app of the web of the web outside Air guitar contest => App Reservation & availability AWARENESS RECRUITMENT Persons who Way to launch the Targets know the café buzz through the young people
  • 10. Development timeline April - January - March September Communication Push promotion by Bluetooth Press the app & SMS Events calendar Blind test contest => in push by the App + traffic app RECRUITMENT LOYALTY Way to launch Increasing the buzz through loyalty the young adults
  • 11. Resources set Marketing 360° organization Mobile Marketing Outside cafés QR Inside cafés Code Mobile SMS web Kind of Shazam Loyalty : levels Geolocalisation Mobile E-shop & events APP Special offers Reservation & availability special offers by passing by Bluetooth
  • 12. Resources set From everywhere... APP : •Geolocalisation. •Special offers : push strategy. Data base : customer profile (with id, date of birth, loyalty...) •Reservation, availability of tables. •E-shop. •Planning of events. •Basic contents. •Loyalty by scanning QR code with the note => Level of loyalty. SMS : subscription (opt-in) •News & offers with lots of advantages. •Link to the app or the website. Mobile website : with good referencing (for compatibility and portability).
  • 13. Resources set Near & inside the café QR codes : Outside = redirection to websites (Cityvox, Trip advisor, La Fourchette...) to rate & comment. Inside = QR code on table set to download the app. NFC Bluetooth : to make people download the app near the shop. APP = download Hard Rock Café music thank to a kind of Shazam included in the app.
  • 14. Measurement tools / tracking Messaging : - SMS sent. In-content : - App downloads. - Opt-ins to SMS campaigns. - Unique users of mobile app. Mobile internet : - Usage average time & - Mobile webpage views. frequency of session. - Click through rates. - Mobile ad impressions served. - Mobile web unique visitors.
  • 15. Balance sheet Conclusion Recommendations Way to make the buzz to Keep on SMS campaign to develop the brand. develop CRM. Way to increase loyalty. Develop the app in France & Increase traffic in the café to Worldwide for the current & generate incomes. future Hard Rock Café. Better organization of the café Keep an innovative => innovation + saving money. interaction with customers : Touch the target with 2 kinds of contest ; events... actions including mobile + 30 % of traffic + 25 % annual sales 23 € average budget + 45 % awareness 127 000 downloaded apps
  • 16. Thank you for your attention !