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mobile marketing101 what you need to know to start planning for mobile & case studies of success BOLO 2009 October 13, 2009 Photo credit: Apple & me
where are we going? ,[object Object]
Mobile marketing v. mobile advertising: Is their a difference?
Answers to common questions when planning mobile
Case studies,[object Object]
Mobile Marketing & Mobile Advertising The paid announcement of a persuasive message where such communication is delivered to a mobile phone or other mobile device. The act of using mobile to market you product or service. Photo credit: Phandroid.com
So, what’s the difference? What’s the difference? Photo credit:  stuartpilbrow
It’s the relationship. Mobile marketing, the brand owns it. Mobile advertising, a third-party owns it. Photo credit:  Felix Kirsch
Mobile Marketing & Mobile Advertising Encompasses all marketing to mobile subscriber activities, including direct, proactive, permission-based messaging and voice promotions and mobile enhancement of traditional and digital initiatives.  Examples: SMS, MMS and VR campaigns, mobile-optimized sites (WAP, iPhone), Bluetooth & Wi-fi campaigns  Placing a marketing message or call-to-action with any of the consumer paths on the mobile channel.   Examples: Mobile search, mobile banners, bluetooth & wi-fi campaigns Source: Mobilemarketer.com
The common questions ,[object Object]
How the hell do we plan for mobile?
How do you measure the success?
How much it is going to cost?$?$?$,[object Object]
Development schedules for mobile-enabled sites, branded applications or mobile games can take a few weeks or many months.
Dedicated SMS shorts codes take 8 weeks minimum to get ready. Shared SMS codes have shorter lifecycles, but still require time.
The method of obtaining short-codes varies from country to country.
Researching solutions, providers, agencies takes time.
How are you going to promote? POP display, TV ad, email, social streams. Photo credit:  Leo Reynolds
How do you plan for mobile? ,[object Object]
Look at the consumers in your client’s target audience. How old are they?  Where are they from?  Are they web-tech savvy?  How do they purchase? What do they want from you? How do they get to you? ,[object Object],Are there visitors from mobile-enabled devices? If so, what type of browser are they using? What pages or types of content do they visit? What phones are they using to access the site? ,[object Object],Increase brand awareness? Increase sales? Increase online traffic? Photo credit:  powerbooktrance
Understand your success metrics or KPIs before you start
Metrics for Messaging (SMS) # of subscribers  # of interactions/responses # of conversions HELP / STOP (opt-out) stats
Metrics for Mobile Site site traffic traffic referrals time spent on site repeat visits bounce rate user paths shopping cart abandonment, conversion, sales (if ecommerce enabled)

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Mobile Marketing 101

  • 1. mobile marketing101 what you need to know to start planning for mobile & case studies of success BOLO 2009 October 13, 2009 Photo credit: Apple & me
  • 2.
  • 3. Mobile marketing v. mobile advertising: Is their a difference?
  • 4. Answers to common questions when planning mobile
  • 5.
  • 6. Mobile Marketing & Mobile Advertising The paid announcement of a persuasive message where such communication is delivered to a mobile phone or other mobile device. The act of using mobile to market you product or service. Photo credit: Phandroid.com
  • 7. So, what’s the difference? What’s the difference? Photo credit: stuartpilbrow
  • 8. It’s the relationship. Mobile marketing, the brand owns it. Mobile advertising, a third-party owns it. Photo credit: Felix Kirsch
  • 9. Mobile Marketing & Mobile Advertising Encompasses all marketing to mobile subscriber activities, including direct, proactive, permission-based messaging and voice promotions and mobile enhancement of traditional and digital initiatives. Examples: SMS, MMS and VR campaigns, mobile-optimized sites (WAP, iPhone), Bluetooth & Wi-fi campaigns Placing a marketing message or call-to-action with any of the consumer paths on the mobile channel. Examples: Mobile search, mobile banners, bluetooth & wi-fi campaigns Source: Mobilemarketer.com
  • 10.
  • 11. How the hell do we plan for mobile?
  • 12. How do you measure the success?
  • 13.
  • 14. Development schedules for mobile-enabled sites, branded applications or mobile games can take a few weeks or many months.
  • 15. Dedicated SMS shorts codes take 8 weeks minimum to get ready. Shared SMS codes have shorter lifecycles, but still require time.
  • 16. The method of obtaining short-codes varies from country to country.
  • 17. Researching solutions, providers, agencies takes time.
  • 18. How are you going to promote? POP display, TV ad, email, social streams. Photo credit: Leo Reynolds
  • 19.
  • 20.
  • 21. Understand your success metrics or KPIs before you start
  • 22. Metrics for Messaging (SMS) # of subscribers # of interactions/responses # of conversions HELP / STOP (opt-out) stats
  • 23. Metrics for Mobile Site site traffic traffic referrals time spent on site repeat visits bounce rate user paths shopping cart abandonment, conversion, sales (if ecommerce enabled)
  • 24. Metrics for Applications # of downloads device type sessions active users time in application user paths, features used version connection type If commerce is available… conversion rate preferred products average shopping cart size abandonment
  • 25.
  • 26. Dedicated short-code can cost $15-30k, per year. Shared short codes are significantly cheaper . Research prices & compare.
  • 27. Vanity codes cost about $1,000/month, random codes about half that.
  • 29. 0 – 99,999 $0.035
  • 34.
  • 35. Inexpensive services to help you build
  • 36. Build from the ground up $5-20k, depends on depth of site.
  • 37. Applications, downloadable programs that run on your phone, designed for the specific platform iPhone, Palm Pre, Google Android, Blackberry & all Windows phones.
  • 38. Require knowledge of developer kit.
  • 39. $5k-???, depends on the functionality of the application. Photo credit: me
  • 40.
  • 41. Think about your touch points. Where will the mobile effort be promoted? How much will it cost to execute the collateral?
  • 42. The mobile program should be tied to the organization’s overarching marketing strategy.
  • 43. Front load the budget. Cost decreases once you’ve made the initial effort to acquire those first customers.
  • 44. Determine where the budget comes from, digital, media, or mobile specific. Photo credit: piperreport.com
  • 45.
  • 46. Mobile marketing efforts shouldn’t be thought of as campaigns. Commit to a long-term, lifecycle-type of conversation.
  • 47. Successful mobile campaigns find a way to create conversations with their customers.
  • 48. With conversations, comes long term relationships with your customers. Photo credit: radioflyer.com
  • 49.
  • 51.
  • 52. Less costly than direct mail, slightly more expensive than email, but “worth the effort given the response rate.”
  • 53. Sonic parlayed this into a large-scale, localized mobile program.Photo credit: me
  • 54. Case Study: Kraft iFood Application Brand: Kraft Foods What did they want to do? Get branded recipes in the hands of consumers at point-of-purchase. How did they execute? Developed iPhone application called the iFood Assistant. Leverages Kraft recipe database to provide easy access to over 7,000 branded recipes, shopping lists with store locator, mobile recipe box and videos and more. App cost $0.99. What were the results? The iFood app cracked Apple’s coveted Top 100 Paid Apps. Lesson learned—consumers are will to pay for your mobile efforts as long as there is a legitimate payoff for them. Think of the data. Kraft can understand when and how consumers shop, what they are making and which ingredients resonate with them. Photo credit: KraftFoods.com
  • 55.
  • 56. Television commercials with graphics at the bottom inviting viewers to learn more about the Hooters Mobile Club.
  • 57. Text WINGS to 36832What were the results? 32% increase in sales in the markets tested Photo credit: Hooters.com
  • 58. This is only the beginning… mobilemarketer.com mobilemarketingwatch.com mobilecrunch.com #mobile on Twitter
  • 59. MICHAEL BARBER @michaeljbarber http://michaeljbarber.com