Misty Moates has over 8 years of experience in senior sales and executive roles in the housewares industry. She has a strong track record of developing successful accounts, increasing sales and profitability. Moates is adept at analyzing business issues, capturing new markets, and executing projects simultaneously. She has experience managing international sales and has developed key relationships globally.

1. MISTY MOATES
8515 Grapevine Hwy, #1211, North Richland Hills, TX 76180
Mobile: (817) 657-7224 Email: misty.moates@yahoo.com SKYPE: misty.moates
PROFESSIONAL SUMMARY
Senior Sales Executive with over 8 years of professional experience in the Housewares Industry. Strong track
record of successful account development and retention. Adept at analyzing complex business issues, capturing
new markets and increasing client profitability. Ability to execute multiple projects simultaneously, with the self-
motivation, initiative, and business savvy necessary to meet the challenges of today's competitive marketplace.
Solid communication, persuasive presentation, negotiation, and sales closing skills. Team player with
interpersonal skills necessary for National and Global relationships.
EXPERIENCE
Jokari/US, Inc, Carrollton, TX 2007 to 2008
Vice President of Sales
International Sales Director
Responsible for setting and meeting sales budgets in growing territories.
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Developed sales support materials and market data for customer presentations.
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Managed projects as they moved through development, presentation, production, and delivery to ensure
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the highest level of customer satisfaction.
Traveled both domestically and internationally to develop and maintain customer relationships.
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Hired and trained key reps in specific channels and territories.
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Reduced closeout and overstock merchandise to accounts on a tier basis, insuring no overlap in the
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market.
Participated in Trade Shows both domestically and internationally.
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Formed association relationships in IHA, HECNA, and CHA.
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Increased local and global market penetration while maintaining strong relationships with established key
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accounts. Improved consistency in sales presentations and market pricing by working closely with
Marketing in creating a database of information linking costs, vendor and product information and
customer quotes.
Trained with Container Store on Vendor Link in early stages due to preferred Vendor status.
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Aided in a reintroduction of each product line due to a companywide rebranding project and helped
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manage the 100% packaging transition.

2. MISTY MOATES
8515 Grapevine Hwy, #1211, North Richland Hills, TX 76180
Mobile: (817) 657-7224 Email: misty.moates@yahoo.com SKYPE: misty.moates
Dexas International , Coppell, TX 2006 to 2007
National Account Manager
International Sales Manager
Responsible for developing new business in direct mail and closeout markets from current and past
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relationships.
Continually superseded previous year’s sales by over 20%.
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Defined and developed distributors in Key Global Markets.
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Analyzed US and International Trade Shows defining account and sourcing prospects, as well as patent
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infringements.
Worked with International and Domestic Attorneys on patent infringements.
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Worked closely with the Import Department to merge production from multiple factories in the US, China,
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and Taiwan.
Increased International Purchase Orders by working with the customer to completely load containers in
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multiple countries and coordinated documents, easing in on time delivery.
Worked with US Operations and Manufacturing team on quality assurance issues.
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Worked closely with the Art Department on private labeling for Key US and International Accounts.
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Jokari/US, Inc, Carrollton, TX 2002 to 2006
Key Account Executive
Coordinated training for both the Customer Service and EDI departments easing in my position change.
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Recruited to expand and manage underpenetrated channels.
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Grew territory 150% while working closely with outside representatives in new product placement.
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Traveled and participated in industry trade shows.
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Worked closely with CFO to increase low customer margins.
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Cultivated suffering accounts, as well as acquired new accounts.


3. MISTY MOATES
8515 Grapevine Hwy, #1211, North Richland Hills, TX 76180
Mobile: (817) 657-7224 Email: misty.moates@yahoo.com SKYPE: misty.moates
Jokari/US, Inc, Carrollton, TX 2002 to 2006
Customer Service/EDI Manager
Hired to manage and lead all aspects of Customer Service, EDI and Systems Processes.
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Initiated hiring, training and development for a team of CSR and Operations personnel.
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Provided leadership to a team exceeding service expectations and accomplishing department goals.
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Initiated actions and monitored workflow to insure optimal response times and service levels; handled
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escalated matters; approved credits, returns, and replacements.
Analyzed team and individual statistics to accomplish goals and monitor work flow; prepared reports;
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devised and implemented incentive programs to improve stats while maintaining QA.
Provided performance coaching and implemented strategies for career development & team growth.
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Trained team and peer supervisors on new products and policies.
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Provided solutions to software and routine hardware problems, as well as ongoing instruction. Order
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management, customer relations, charge-back resolution and collections.
Monitor inventory levels and worked with Operations Manager to ensure on-time delivery of products.
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Managed all EDI Customers and mapping implementation.
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KEY MARKET and ACCOUNT EXPERIENCE
Global Markets Include: US, Canada, Mexico, Australia, New Zealand, England, Japan, Hong Kong, France,
Germany, Finland, Israel, Philippines, Italy, Switzerland
US Key Accounts: Container Store, Crate and Barrel, Kohls, Macy's, LNT, QVC, Target, Target.com, Pampered
Chef, Woman’s Day, Kitchen Collection, LTD, ABC, Ross, TJ Maxx, Publishers Clearing House, Miles Kimball,
Harriet Carter, Solutions, Home Trends, Organize.com, Lami, Michaels, Hobby Lobby, AC Moore, SSG & HTI
Buying Groups, and other like accounts
Global Key Accounts: Lakeland, Tesco, Asda, Morrisons, Sainsburys, Woolworths, Target Australia, The Bay,
Zellers, Home Outfitters, Winners, Homesense, Canadian Tire, Solutions Canada, TK Maxx, Liverpool, Home &
More, and other like accounts
Vendor Website Experience: Container Store, Walmart, Target, Kmart, Macy's, Meijer, BB&B, Crate & Barrel,
Kohls, & Michaels
EDUCATION
University of Texas at Arlington