Jim Bates is an accomplished account executive seeking a challenging position using his experience in sales, operations, category management, and marketing in a corporate retail setting. He has over 20 years of experience in management, operations, and sales roles for companies like Hess, BP, and Score. His experience includes developing high-performing retail teams, managing accounts, implementing marketing programs, and providing business consulting.

1. Jim Bates
Accomplished Account Executive with proven ability to create highly profitable
programs through marketing, training, and partner relationships.
1157 Fairlake Trace Apartment 1604 - Weston, FL 33326
jim@errandboyworld.com - (954) 515-6450
To obtain a position where I can use my transferable skills to deliver talents in Growing Sales, Improving
Operations; Category Management, Marketing, in a Corporate Retail Setting, preferably in a fast growing
environment. Looking for a challenging position with a reputed company with a view to use my wide experience
for the benefit of the organization.
WORK EXPERIENCE
Score Certified Counselor
Score affiliate of the SBA - Hollywood, FL - June 2012 to Present
As a SCORE volunteer I provide confidential business mentoring services, both in person and online. Lead
seminars and workshops to help small business owners meet their goals and achieve success. Help expand
outreach of SCORE through marketing and alliance building in our local communities. Provide leadership in
the business community including subject matter expertise by industries and proven professional skills.
Social Enterprise Operational Consultant
Errandboyworld, Consultant - Weston, FL - 2007 to June 2012
Marketing
After working several in fortune 500 corporate assignments, In 2007, I decided to challenge myself and start
consulting while raising my daughter. In the consultant position, I quickly noticed that I have a strong desire to
redirect my positive energy and expertise in helping others during a time of need. I started with training and
development initiatives for the business teams then provided a strong knowledge base for product solutions
and support services to make things happen.
Marketing Sales Manager and Special Projects
Hess Corporation - Woodbridge, NJ - 2006 to 2007
My large territory consisted of over 20 locations required daily; site evaluations, category management,
monitoring compliance, driving operations of next generation projects including the fun and exciting grand
opening the largest Hess locations in the country located in Miramar Florida. I recruited an impressive record
of developing team members at all levels and delivering a splash of talent across the organization.
Company Account Executive
BP North America Inc - 2002 to 2006
Portfolio Management Data
Leading high-performing retail teams to success at a premium retailer driving touch screen customer service
pilots including brand-marketing programs. My team and I managed 36.3 million gallons per year; "like for
like" (LFL) gains were three times the national average. Inside sales of 14.8 million dollars per year; stores;
sales LFL increases consistently were 25 percent or greater year after year. Impressive results were also three
times over the national average. The food service sales YTD were 2.1 million and 28 percent LFL, which was
10 times the national average. My area had the highest LFL sales increases in U.S. Convenience Retail.
Genuine inspiring leader energized me to motivate teams to provide an unsurpassed customer experience and
routinely consulted global special teams on franchising and various operational issues. In charge of enriching

2. the lives of people, employees, and customers alike, we produced transferable partnership marketing programs
with global companies such as Citi Group. Implemented standardized troubleshooting procedures that resulted
in sustained double digit same store growth helped us safely reduced labor. I developed and presented best
practices to help troubleshooting safety concerns as a certified root cause analyst for recordable injuries. My
division had a perfect safety record hosted and participated in National Safety Meetings sharing valuable
insight and best practices with fellow peers worldwide.
Regional Account Executive
BP North America Inc - 2000 to 2002
This role leveraged dealer owned talent and resources across a group of stores in a market to drive the
business. I successfully managed 21 to 45 dealer accounts averaging 1 million gallons in sales per year for
each account. I made a point to connect at all levels, very comfortable talking strategy and big picture while
developing a transferable fleet training partnership marketing videos to enhance all channels of trade sales.
Coaching to many different leadership styles we effectively developed consistent signage enrichment package
for Dealers and Jobbers helping execution in all channels of trade. My territory became world class or the top
one percent which was one of the best in the globe for BP. Developed an effective company communication
log to increase site scores and strengthen Company Owned Company Operated site level communication.
Designed and executed a transferable cost effective partnership-marketing program and transferable video
with local Jobbers, Dealers and various Marketing teams from Chicago to Atlanta Letter of Appreciation sent
to Business Unit Leaders by Green Oil.
Facility Manager- Market Mentor
BP North America Inc - 1997 to 2000
Atlanta, GA.
Successfully trained ten Split Second facility managers; including franchisees. I represented Atlanta managers
in the NACS tour. Managed multiple sites and organized store openings. I started the Atlanta North Safety
Team. I was a member of the Site Manager Curriculum Integration Team.
Grand Opening Department Head
Wegmans Food Pharmacy - 1993 to 1997
West Seneca, N.Y.
Trained and supervised 20 employees. My team consistently provided the highest contribution percentage
for over two years. Directed risk management programs resulting in $100,000.00 bottom line savings per
year. I implemented training course for new recruits, including HAACP training-speeding profitability. I helped
formulate educational cooking classes for the Buffalo District stores. I opened new state of the art locations
and superior operations. I directed the operation of seafood departments and was responsible for making sure
highest standards of customer service, quality of products, freshness, and selection.
General Manager
Williamsville Inn - Williamsville, NY - 1990 to 1993
Managed, supervised, scheduled, and delegated responsibilities to 30 employees. Created and upheld
atmosphere of country club service and cuisine. Supervised all aspects of the restaurant operation: front house,
bar, banquet, and kitchen staff. Controlled operational expenses, managed fund-raising promotions.
Summary Of Transferable Skills
All Companies
Summary of Transferable Skills
• Process Implementation
• Contract Negotiation/Review/Drafting

3. • Risk Management, Data Management
• Strategic event planning
• Team leadership
• Strategic partnerships
• Reports generation and analysis
• Trade show management
• Strong verbal communication
• Predictive modeling
• Quick learner
• Customer targeting
• Category Management
• Campaign performance tracking
• Team liaison
• Web-based reporting tools
• Restaurant experience
• Top-rated sales performance
• Fast-paced environment
• Leadership/communication skills
• Negotiation skills
• Human resources management
• Complex problem resolution
• Client account management
• Human resources management
• Process improvement
• Process improvement
• Cross-functional team management
EDUCATION
Business Administration
DeVry University - Atlanta, GA
September 1997 to 2000
Erie Community College - Williamsville, NY
1987 to 1990
SKILLS
A strong record of building revenue, market share and profit growth for premiere brands combined with new
product innovations and collaborative sales and marketing initiatives for key customer segments. Dependable
and hard working Diplomatic and effective in customer service relations. Possesses a track record of driving
projects and ideas from conception to development through successful conclusion. Track record of exhibiting
superior work ethic and commitment to excellence as well as broad financial and technical acumen.
LINKS
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4. ADDITIONAL INFORMATION
Summary: Very respected, Top performing, Multi-brand, Food Service, Retail Executive with an excellent track
record in leading and developing teams. Specializing in retail branded concepts,category management, big box
retail operational expertise well known for maximizing profits and building world class teams through increasing
productivity. Highly proficient in the use of an organizational structure to leverage and streamline work flows.
Branding includes many national brands and food concepts. Excels in leadership and interpersonal capability,
verbal effectiveness, and professional communication competence. Skilled communicator in executive and
board presentations. Offers demonstrated abilities in designing, implementing, and directing creative strategies
to meet or exceed operational and corporate objectives.