Mr. Herman Ivey is an accomplished senior sales executive with expertise in transforming organizational cultures and delivering outstanding sales results. He has proven skills in team building, change management, and strategic leadership. Mr. Ivey has experience leading high-performing teams and delivering world-class solutions for companies in competitive markets. He possesses strengths in areas such as business development, customer care, and strategic planning.

1.
Mr. Herman Ivey
Senior Sales Executive
“Driving Customer Excellence,
Creates the Competitive Advantage”

2. Herman J. Ivey
Senior Sales Executive
Executive Biography
An accomplished and respected Senior Sales Executive, Mr. Ivey has proven expertise in transforming
organizational cultures while delivering outstanding sales results. He is passionate about creating and sustaining
business & revenue growth, and enjoys driving productivity improvements within the residential and commercial
market segments.
Mr. Ivey possesses superior teaming and collaboration skills, which have proven instrumental as a change-agent,
successful in recruiting and training a diverse workforce, while launching a series of organizational development
initiatives in cooperation with new strategic plans and enhanced quality improvement.
Recognized as an action oriented leader with integrity, Mr. Ivey has first-hand experience directly mastering the
development of high-performing, cross-functional organizations. As a trusted & innovative contributor, he has proven
capable of delivering world-class solutions in a very competitive and ever-changing market with client companies
such as Stock Building Supply, Carolina Machine Finishing, Inc., and Southern Lumber & Millwork Corporation.
While most recently serving as the Regional Inside Sales Manager, and Division Service Manager for Weyerhaeuser,
Mr. Ivey’s key responsibility was to maintain the integrity of the organizational asset and capital equipment inventory.
Under the leadership of Mr. Ivey, his Region significantly contributed to generating more than $250K in new revenue
as the result of selling or re-allocating products and assets within the company.
Conversely, in establishing new relationships with preferred vendors, Mr. Ivey was instrumental in expanding the
product offering by more than 300%, resulting in an addition of more than 200 new SKU’s, creating a competitive
advantage in the market, dramatically increasing organizational profits.
Prior to this, Mr. Ivey was the Customer Support Manager, working from the Boise, Idaho Center, where he
managed, mentored and motivated a high-performing team of 14 Support Associates. His group participated in the
early adoption and deployment of SAP, which included embracing the organizational proof-of-concept, user
acceptance, training, and go-live and support, proving instrumental in driving strategic implementations across the
enterprise.
Mr. Ivey’s tenure at Weyerhaeuser included the role of Director of Value Proposition, Customer Care, & Strategic
Education where he had a “seat at the table” in collaborating with the Executive Leadership Team in establishing
strategic plans, creating business direction, and leading cultural transformation, resulting in more than 30% in
corporate expansion over the course of 4 years
Given his exceptional Sales background, the following Key Leadership Strengths have proven beneficial in propelling
his career while establishing and nurturing fruitful relationships in building highly branded companies:
- Budgeting & Financial Management - Recruitment & Talent Acquisition
- Business Development - Relationship Manager
- Customer Care & Account Management - Sales & Client Loyalty
- Leadership & Team Building - Service & Customer Excellence
- Negotiation & Conflict Resolution - Strategic & Tactical Leadership
- Operational Standards & Accountability - Top Quartile Sales Results
- Public Speaking & Presentation Skills - Training & Development
Mr. Ivey has earned his Bachelor of Arts Degree in Psychology / Minor, Sociology from Mercer University in Macon,
GA, and is “Lean Green Belt” Certified.
Contact Information
Mr. Herman Ivey
208.861.1858
HIvey@live.com
 Open & Available for Travel & Relocation

3. Herman Ivey
Senior Sales Executive
Leadership Overview

Leadership & Teambuilding
 Created the top performing sales team in the Eastern division. Consistently exceeded regional
sales plan by 8 to 15%.
 Teambuilding: Developed and promoted eight associates in two years with 72% positive turnover.
 Improved productivity and account management by directing region-wide implementation of SAP
and Salesforce.com.
Revenue & Fiscal Allegiance
 Generated 30% growth over four years through successful value proposition implementation.
 Reduced average weekly loss due to late customer pick-ups from $1.5 million to $69,000 by
rewriting customer pick-up policy.
 Increased monthly order entry accuracy to 99% by developing invoice accuracy reporting and
coaching associates for improvement.
 Raised retention from 78% to 95% by creating a new hire orientation program, formalizing career
paths and training plans (corporate best practice), and launching a new training department.
Customer Care
 Boosted customer satisfaction rates by decentralizing customer service function, overhauling call
routing technology, instituting first-call resolution, and conducting nationwide customer interviews.
Herman Ivey 208.861.1858

4. Herman J. Ivey
Senior Sales Executive
208.861.1858
Matthews, NC 28104 hivey@live.com
Executive Profile
Accomplished and respected Senior Sales Executive with proven expertise in
transforming the organizational culture, delivering outstanding sales results, creating
and sustaining business & revenue growth, while driving productivity improvements
within the residential and commercial market segments.
Superior teaming and collaboration skills have proven instrumental as a change-agent,
successful in recruiting and training a diverse workforce, while launching a series of organizational
development initiatives in cooperation with new strategic plans for increased productivity and enhanced
quality improvement.
Recognized as an action oriented Leader with integrity, directly mastering the development of high-
performing, cross-functional organizations. Trusted and innovative contributor, capable of delivering
world-class solutions in a very competitive and ever-changing market with companies such as Stock
Building Supply, Carolina Machine Finishing, Inc., and Southern Lumber & Millwork Corporation.
Key Leadership Strengths
- Budgeting & Financial Management - Recruitment & Talent Acquisition
- Business Development - Relationship Manager
- Customer Care & Account Management - Sales & Client Loyalty
- Leadership & Team Building - Service & Customer Excellence
- Negotiation & Conflict Resolution - Strategic & Tactical Leadership
- Operational Standards & Accountability - Top Quartile Sales Results
- Public Speaking & Presentation Skills - Training & Development
 Open & Available for Travel & Relocation
Organizational Expertise
 Profit driving, strong and vibrant leader with outstanding people skills.
 Ability to quickly cut through business complexities and identify the critical challenges and
opportunities.
 Creative application of best practices from broad-based experience through multimillion-dollar
organizations in business markets throughout the US and internationally.
 Creator of trusted business alliances, enabling unmatched capabilities and resources, saving
capital costs.
Professional Experience
Weyerhaeuser - Federal Way, Washington 2001 - 2012
Regional Inside Sales Manager /
Division Service Manager - Charlotte, NC...........................2008 - 2012
 Provided sales team leadership for nine direct reports, instituting enhanced cross-functional
communication initiatives across the enterprise, while managing executive relationships within key
accounts, embracing trusted, collaborative deliverables, and increasing the overall Customer
Experience.
 Responsible for maintaining the integrity of organizational asset and capital equipment inventory,
selling or re-allocating equipment or systems within the company, generating more than $250K in
new revenue.
Herman Ivey 208.861.1858

5.  Instrumental in establishing new relationships with preferred vendors while expanding our product
offering by more than 300%, resulting in an addition of over 200 new SKU’s, creating a competitive
advantage in the market and dramatically increasing organizational profits.
Customer Support Manager - Boise, ID...............................2005 - 2008
 Provided tactical leadership, while managing and mentoring a team of 14 Support Associates,
creating an environment that highlighted individual performance, driving a 72% positive turnover
over the course of 2 years.
 Participated in early adoption and deployment efforts of SAP, embracing organizational proof-of-
concept, user acceptance, training, and go-live and support, proving instrumental in driving
strategic implementations across the enterprise.
Director of Value Proposition, Customer Care, &
Strategic Education - Boise, ID ............................................2001 - 2005
 Served as an active member of the Executive Team, partnering with Senior Leadership to establish
strategic plans, creating business direction, and leading cultural transformation, resulting in more
than 30% in corporate expansion over the course of 4 years.
 Developed and instituted a solid & effective new hire orientation program, clearly defining and
formalizing professional development, and individual career progression plans & strategies, raising
overall employee retention to 95%.
Voicestream Wireless, T-Mobile – Bellevue, WA 1999 - 2000
Director of Customer Care - Bellingham, WA
 Established a new Customer Care facility serving more than 2.5 million customers while
maintaining responsibility and accountability for more than 400 employees across several multi-
disciplinary functions.
 Key stakeholder in driving corporate restructure, implementing a new-hire training program,
increasing employee retention 79% and organizational performance and productivity by more than
95%.
Other Relevant Experience
Telecommunications Inc. (a.k.a. TCI Cablevision) /Primestar, Inc. Sr. Manager of Customer Care
 Directed the startup of a new $35M state-of-the-art call center and managed the recruiting initiative
in hiring more than 750 Associates and Leadership Personnel.
 Led the formation of the Bilingual & Field Agent Support Teams while also establishing and
directing the Client Services Support Team responsible for winning/securing more than 800,000
new customers over the course of 3 years.
 Championed customer service excellence resulting in Primestar, Inc. receiving the JD Power Award
in “Customer Satisfaction” for two consecutive years.
Formal Education, Certification & Technology
 Bachelor of Arts, Psychology / Minor, Sociology
Mercer University – Macon, GA
 Lean Green Belt Certification
 Salesforce.com CRM
 Microsoft Office Suite & Microsoft SharePoint
Herman Ivey 208.861.1858

6. Herman Ivey
Senior Sales Executive
Problem – Action – Result
(PAR)

Asset Management & Revenue Generation
Problem
Company had significant capital dollars tied up in discontinued and slow
moving inventory assets.
Action
- Created a sales incentive to highlight the opportunity, which made it an
attractive value for existing clients, fun and competitive for the sales
team.
- Sold or re-allocated discontinued & legacy products and inventory.
Results
- Ensured a positive impact on inventory dollars, turns, new product
introductions, and profits.
- Under the leadership of Mr. Ivey, his Region significantly contributed to
generating more than $250K in new revenue as the result of selling or
re-allocating products and assets within the company.
HIvey@live.com / 208.861.1858

7. Herman Ivey
Senior Sales Executive
Problem – Action – Result
(PAR)

Business Development
Problem
Customers needed to see an intentional and renewed commitment to our
distribution strategy.
Action
- Established new relationships with preferred Vendors, expanded our
product offering by more than 300% resulting in an addition of over 200
new SKU’s.
- Hosted Customer Open House events at each distribution location,
allowing Customers can get a “first hand” look out our facilities and
inventory levels, meet our staff, and receive valuable technical and
vendor product training.
Results
- Established a competitive advantage in the market, increased sales
growth, enhanced market share penetration, and increased profits.
HIvey@live.com / 208.861.1858

8. Herman Ivey
Senior Sales Executive
Problem – Action – Result
(PAR)

Teambuilding & Human Investment
Problem
Needed to support the business need related to replenishment, without
negatively impacting the current service posture to our Customers.
Actions
- Assembled a cross-functional team to collaborate and brainstorm
options that addressed both needs.
Results
- Provided tactical leadership to a team of 14 Support Associates,
creating an environment that highlighted individual performance, and
addressed immediate & on-going needs, driving a 72% positive
turnover throughout the course of 2 years.
HIvey@live.com / 208.861.1858

9. Herman Ivey
Senior Sales Executive
Problem – Action – Result
(PAR)

Sales Leadership & Teambuilding
Problem
Continue to perform at a high level in a down economy
Actions
Focus the team around the “critical few” of:
- Establishing clear communication of expectations and standards
- Identify “Stretch Targets” that were aggressive, but not unrealistic
- Develop a “Roadmap for Success” to include tactical plans for
achieving “Stretch Targets”
- Willingness to implement and institute “PDCA” (Plan, Do, Check,
Adjust)
Results
- Became recognized as the “consistently top performing sales team” in
the Eastern division.
HIvey@live.com / 208.861.1858

10. Herman Ivey
Senior Sales Executive
Problem – Action – Result
(PAR)

Business Reorganization & Profitability
Problem
Market conditions and economics demanded the reorganization and
realignment of the business unit to drive a consistent path of profitability.
Actions
- Developed and executed a value proposition specifically for the
commercial business unit.
Results
- Generated 30% growth over four years through successful value
proposition implementation.
HIvey@live.com / 208.861.1858

11.
Contact:

Mr. Herman Ivey
Senior Sales Executive
208.861.1858
HIvey@live.com
Please Note:
Mr. Ivey is open & available for travel & relocation