1. MIRANDA JO MANUS
1021 N KIGER RD
INDEPENDENCE, MO 64050
816-277-5117
MANUSMB80@GMAIL.COM
Objective: To obtain a position within a progressivecompany, where I can utilizemy skillsand experience to promote profitability
and growth and where there is a need for a variety of tasks including- computer knowledge, organizational abilities,business
intelligenceand to providesuperb customer service.
Summary of Qualifications:
 Knowledge in MicrosoftOfficeprograms such as Word,Excel and Outlook. Type 80+ wpm.
 Knowledge of Emphasys software
 Certified by Nan McKay and Associates as Public HousingRent Calculation Specialist
 Certified by Nan McKay and Associates as a HousingChoiceVoucher Specialist
 Knowledge of the Code of Federal Regulations 982 & 983 HousingChoiceVoucher and Project Based Voucher Programs
 Knowledge of Federal Register 17086 pertainingto HUD VASH Program
 Complianceand enforcement pertainingto the HousingChoiceVoucher Program
 Complianceand enforcement pertainingto the ProjectBase Voucher Program
 Complianceand enforcement pertainingto the HUD VASH Program
 Complianceand enforcement pertainingto the Shelter Plus CareProgram
 Several years of experience in community outreach and organizinglargeneighborhood events
 Knowledge of city buildingcodes and compliance
 Knowledge of HUD guidelines pertainingto UPCS/REAC inspections
 Strong organizational skillsand havethe ability to prioritizequickly
 Excellent problem solvingand decision makingabilities
 Utilizeexcellent judgment and time management skillsto balanceefforts, ability to handlesimultaneous projects while
maintainingdeadlines
 Proven self -starter, working independently with confidence; ableto make difficultdecisions in stressful situationswhilestill
contributingto the success of the entire team.
 Excellent customer serviceskillsand remarkablepatiencein workingwith clients with diversebackgrounds
 Able to conduct business pertainingto confidential information accurately and professionally
 Certified in lead based paintremoval
 Completed 2 years of a Bachelor’s degree program in counselingin Huntsville,AL
Experience:
Housing Choice Voucher and Project Based Voucher Program Specialist 10/15/2014-present
HousingAuthority of Kansas City,MO 816-968-4100
 Responsiblefor providingefficientcustomer serviceto participants and applicants regardingthe HousingChoiceVoucher
and Project Based Voucher Programs and to educate them regardingtheir Family Obligationsunder the program as well as
their benefits pertainingto deductible expenses, allowances and disallowances
 Understudy to Program Specialistfor the HUD VASH and Shelter Plus CareVoucher Programs and responsiblefor providing
efficient customer serviceto all Veterans and Homeless and to educate them regardingtheir Family Obligationsunder the
program as well as their benefits pertainingto deductible expenses, allowances and disallowances
 Calculaterent portion based on income and all applicableexpenses
 Knowledge of CFR 982 & 983 governing program requirements
 Review of all files recommended for termination to ensure accurateand complete information has been given by Program
Specialistbefore fileis sentto the legal department

2.  Complianceenforcement for HCV and Project Based Program regardingleaseviolationswhich could lead to termination
 Compose warningnotices when tenants are in violation of their leaseagreement
 Knowledge of HAKC AdministrativePolicy
 Maintain efficientfilehandlingcontainingconfidential information
 Process annual re-certification interviews and complete data entry as required
 Perform followup and referral to participants regardingrequired documents and for the Family Self Sufficiency and Home
Ownership Program so that they may gain the most success outof utilizingwhatis availableto them
 Knowledge of HousingQuality Standards regardinginspectionsand haveassisted in performing inspections when needed
 Knowledge of City BuildingCodes which coincidewith HQS requirements as outlined in the AdministrativePlan
 Certified HousingChoiceVoucher Specialist. Certification through Nan McKay and Associates,LLC
 Verification of income through HUD website (Enterprise Income Verification)
 Responsiblefor calculatingall over subsidies in which incomewas reported late or not at all.
 Process all tickets through the Department of Homeland Security site(Systematic Alien Verification for Entitlements)
 Create and update voucher issuanceand leaseup rate spreadsheet which is reported directly to HUD for statistical
purposes
 Fileauditingand implementing corrections and financial adjustments when necessary
 Updating of all department forms and documents when necessary to coincidewith updated PIH notices from HUD,
Administrativelanguagechanges and/or expiration dates on forms
Tenant Selection Screening Coordinator 9/22/2013-10/14/2014
HousingAuthority of Kansas City,MO 816-968-4100
 Responsiblefor screeningclients to determine eligibility and suitability for Low Income Public Housing and the Housing
Choice Voucher Program that includes faceto face interviews with clients and third party contacts.
 Review Equifax creditreports to determine suitability and search rental history to look for judgements, evictions and/or
collections thatwould show a potential negative resultor ineligibleapplicant
 Maintain efficientfilehandlingcontainingconfidential information with knowledge of HUD requirements, income
guidelines,allowances and dis-allowances and fair housing regulations.
 Work with mixed income and tax creditproperties to insureproper placement of suitablehousingclients based on income
requirements as well as the most positiverental history of all applicants.
 Certified Rent Calculation Specialist. Certification through Nan McKay and Associates,LLC
 Process all tickets through the Department of Homeland Security site(Systematic Alien Verification for Entitlements)
Maintenance Mechanic I 2/21/2012-9/21/2013
HousingAuthority of Kansas City,MO 816-968-4100
 Responsiblefor general apartment maintenance consistingof make readyingunits,working with vendors, fulfilling daily
work orders on an emergency, urgent and routine basis.
 Maintain inventory in warehouse of replacement items
 Knowledge of HUD guidelines pertainingto UPCS/REAC inspections and city codes and regulations
 Performing UPCS inspections on each unitannually
Hy-Vee Inc. 8/2011-2/20/2012
Blue Springs,MO 816-224-4288
 Responsiblefor fulfillingcustomer requests, maintainingstorefrontappearanceand production of requested and daily food
items

3. Northway Animal Hospital 5/2009-6/2011
Huntsville,AL 256-539-9841
 Veterinary assistance,kennel assistance includingassistancewith surgical procedures and providingafter surgery care
 Providekennel services includinggrooming,boardingand other requested services
 Assistin clinicwith vaccinations and exams
 Providegeneral customer serviceto walk in clients and assistwith careand pharmacy purchases
YMCA of Greater Kansas City 7/2006-3/2009
Independence, MO 816-254-9622
 Maintain customer profiles and monthly bank draft accounts
 Sign up new clients for a variety of programs, including,butnot limited to membership, aquatic programs,sports programs
 Assistclients with scholarship applicationsfor lowincomehouseholds
Tripmate Insurance Agency 10/2001-10/2003
Kansas City,Mo 816-523-0280
 Accounts Payable-Reconcilemultipleaccounts and cutchecks for travelers who have filed claims
 General daily accountingduties pertainingto clientclaims
 Answer phones and take a claimfroma traveler wishingto report an incident
Professional References : Edwin Lowndes Executive Director Housing Authority of Kansas City,MO
HousingAuthority of Kansas City,MO 816-968-4100
Abelda Martinez Tenant Selection Supervisor
HousingAuthority of Kansas City,MO 631-707-3964
Dr. Rupert E. Patton III Owner/Veterinarian
Northway Animal Hospital 256-539-9841
Personal References: Joyce Boul 816-703-9780
NickoleSmith 816-309-1745
Geneva Ninneman 816-835-3621