Jenna DeNaro is seeking a career track position utilizing her talents in human relations, reimbursement, and management. She has over 10 years of experience in customer service roles including as a front desk receptionist at a plastic surgery center, hairstylist and receptionist at a salon, and ophthalmic technician at two eye clinics. She has a Master's degree in Science in Management from Thomas Edison State College and various certifications in cosmetology, makeup, and Keratin treatments.

1. Jenna DeNaro
excellent customer service
Township of Howell, NJ
denarojenna@gmail.com - 848-218-0856
To obtain a career track position where my talents in human relations, reimbursement, and
management while adding overall value to business operations.
Authorized to work in the US for any employer
WORK EXPERIENCE
Front Desk Receptionist
The Plastic Surgery Center - Shrewsbury, NJ - 2015 to 2016
Expertise in working directly with clients and patients, as well as alongside the doctors in providing
excellent customer service, training new employees, implemented creative marketing strategies,
provide a high level of professionalism in all areas of responsibility, creates a positive impression for each
patient when greeting and checking them into the office, family member, visitor or staff while
performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients,
family or visitors; interviewing patients or relatives to obtain all required demographic and financial
information, benefits, Input and maintain client database, provide telephone coverage, filing patient
documents, insurance verification, answering phones, scheduling and confirming appointments,
organize and maintain records for the practice.
Leadership Responsibilities: call center trainer, analyze and update front desk manuals, work
closely with phrenic nerve patients in setting up phone conference appointments as well as organizing and
analyzing patient information packets, filing accordingly, and promptly finalizing
projects
Hairstylist and Receptionist
A Touch of Class Salon - Point Pleasant, NJ - 2014 to 2016
Client services, helped and organized managerial documents, maintained proper OSHA
compliance, register cash out/closings, put together important client documents, customer service
experience, educational courses and training, training new hires.
Ophthalmic Technician
Del Negro & Senft Eye Associates - Neptune City, NJ - 2012 to 2014
filing
patient documents, assist in various eye exams including; refraction, provide contact lens training,
topography, Cataract checks, Humphrey Visual Field testing and fundus photography, A-Scan, B-
Scan, Specular Microscopy/pachymetry, OCT, FDT, IOP input, CD input, and check-out patients after exam
Ophthalmic Technician
Victory Eye Specialist - Staten Island, NY - January 2010 to August 2012
data entry and database maintenance, provide telephone coverage, document patient history, filing
patient documents, assist in various eye exams including; refraction, provide contact lens training,
topography, Cataract checks, Humphrey Visual Field testing and fundus photography, A-Scan, B-
Scan, Specular Microscopy/pachymetry, OCT, FDT, IOP input, CD input, and check-out patients after exam

2. Visual Merchandiser
TJ Maxx (TJX Companies) - Township of Howell, NJ - September 2007 to December 2010
managed sales floor department, excellent customer service, inventory management, cashier,
assisted in sales marketing of store
EDUCATION
Master's in Science in Management
Thomas Edison State College - Trenton, NJ
January 2013 to August 2014
SKILLS
Microsoft excel (7 years), Microsoft office (10+ years), Emr (5 years), Management (2 years), Customer
Service (10+ years)
AWARDS
General Assembly Citation
June 2007
Bringing honor and pride for 4 years straight of honor roll and bringing honor and pride upon graduation.
National Honor Roll
March 2007
Was chosen for publication in 2006/2007 National Honor Roll Commemorative Edition
CERTIFICATIONS/LICENSES
Cosmetology
September 2018
Smoothing Certificate for KeratinComplex
November 2016 to Present
Completed educational requirements for the Keratin Complex Smoothing Course, including theory and
application.
Certificate of Achievement with Honors in Makeup, Texture, Cutting, and Color
July 2015 to Present
was in honors courses in Paul Mitchell, received multiple honors
Rebel Scholar
September 2005 to June 2007
Honor Roll for multiple marking periods throughout highschool
ADDITIONAL INFORMATION
SKI LLS
Special Skills: Management (2 years), Training & Development (4 years), Medical Records (3 years),
Electronic Medical Records / EMR (9 years), Customer Service Skills (10+ years)
filing, medical motor vehicle, and worker's compensation insurance, medical terminology, Microsoft

3. Office, Microsoft Outlook, network, OCT, exemplary organizational skills, coding, receptionist,
reporting, sales, positive personality, visual merchandising and marketing, inventory management
Core Qualifications: Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel,
Windows 8, Windows XP, Windows 10, ImedicWare, MedFlow, Nextech, as well as basic office
equipment.