1. BRENDA L SCHOENLE
(716) 310-8942
brendari59@gmail.com
PROFESSIONAL PROFILE
Over 17 years in the banking industry; knowledge in a variety of areas including
customer service, teller operations, and mortgage/loan servicing
Working Knowledge – Regularly coordinates and communicates with multiple agencies
and bank personnel at all levels, works on timelines
Technical Skills- Microsoft Office Suite, UNIFI, NMLS
EDUCATION
Rhode Island Junior College
CETA Training-Keypunch/Clerical
East Providence Senior High School Graduated- 1978
EXPERIENCE
Wholesale /Residential Lending, First Niagara Bank, April 4, 2014 –September 16, 2016
Inputs information from 1003 registration into UNIFI, float or lock loan in order to
register the loan. Overnights loan package to borrower to sign and return to broker
Runs a Sales Manager Daily Report. If loan is 17-20 days from registration responsible
for sending a reminder that files reaches 22 days from registration the loan application
may be canceled
Verifies within NMLS that brokers are licensed to conduct business with First Niagara in
accordance with the S.A.F.E ACT; if loan officer is not in system, coordinate with IT to
set up loan officer number in UNIFI
Utilize pivot table’s within Microsoft Excel in order to sort broker loans by stage for
status report to manager; allows regular tracking on status of loans and ability to ensure
timely service to customers
Analyzes New England Region mortgage rates; creates a weekly rate chart using
Microsoft Excel for visualization of comparison between First Niagara and competitors
Senior Mortgage Specialist, First Niagara Bank, 2011- 2014
Post close loans, submit package via UPS to mass housing for purchase. Responsible for
sending letters to the Borrower and Insurance Agencies when loan is sold. Routinely
follows up on discrepancy report if file is suspended.
Post close loans, submit package to CHFA for purchase through Microsoft Outlook/UPS.
Order on-site inspection within 60 days of closing.
2. Run report, contact closing attorney to fix or send missing document. Process report for
files sold to Wells Fargo and CHFA. Facilitates loan transferred to lender via FHA
connection. If the loan is returned from Wells Fargo due to non-sale a standard check list
is run and file is routed to proper location.
Ensures proper training of post closers and informs of any procedural changes. Pay bills
to Wells Fargo for documents not received or taxes owed. Problem solves files that are in
suspense in a timely manner.
Takes accountability for entire process from receipt of work to resolution and closure of
task. Verifies all data submitted while identifying issues and researching solutions for
newly funded loans.
Closing Coordinator, First Niagara Bank, 2002-2011
Collaborated, coordinated and scheduled mortgage closings with multiple parties
Provided detailed and time managed flow of documentation to closers in accordance with
state requirements and client instructions
Contacted insurance agents for any necessary insurance documents to include hazard,
flood, homeowner’s, force placed insurance, private mortgage insurance (PMI), HOA,
loss drafts or other insurance as required
Provided excellent customer service to ensure successful closing of loans
Loan Servicing Department First Niagara Bank, 2001-2002
Tracked all loans to make sure the insurance is current and updated on the core system
when insurance information changes.
Ensured loans that are non-escrowed and delinquent on insurance are set up with Force
Placed Insurance and analyzed.
Monitored all incoming insurance policies for proper coverage
Teller, First Niagara Bank, 1999-2001
Maintained control over cash and cash differences within prescribed bank policy while
providing excellent service for client transactions
Regularly stayed up to date on operational changes through back office compliance and
security procedures
Generated sales referrals daily to in branch personnel in order to ensure First Niagara was
able to establish a strong customer relationship
REFERENCES AVAILABLE UPON REQUEST
