MindRiver is an IT services company based in Bangalore, India with over 430 employees that generated $4 million in revenue in 2009-2010. They offer managed services including application development and support, infrastructure management, consulting, cloud computing and systems integration. Their managed services are delivered through a shared services desk model with centralized facilities and infrastructure. Key differentiators include strong processes, technical teams, customer relationships and a focus on employee satisfaction. Major customers include HP, Acer and over 100 added in cloud computing.

1. www.mindrivergroup.comManaged Services Overview

2. www.mindrivergroup.comContents1Company Profile2Services Offered – Managed Services3Why MindRiver4Key Customers

3. Company ProfileBangalore Based firm incorporated in the year 2003MindRiver has 430+ strong IT professionalsUSD $4.0 million revenue in year 2009-2010Offices : Bangalore, Chennai, Delhi & KolkataFocused end-to-end ONE STOP IT Services Provider.www.mindrivergroup.com

4. Executive TeamSanjay PrasadCEOTextRamalingam SrinivasanSr. Vice PresidentTextBobby SandeepDirectorSudeep KumarDirectorwww.mindrivergroup.com

5. Services Offered Off-Shore & On site Service Delivery Model.

6. Complete end to end IT Service Management.Application ServicesDevelopment, Implementation & on Going support for Database, Middleware, and Enterprise Applications Shared Services Model

7. Centralized delivery center at MindRiver for Many customers.Managed ITServicesInfrastructure Management Serviceswww.mindrivergroup.com

8. Services Offered Project Management.

9. IT Process and Systems

10. IT Capacity Management

11. Network DesignConsulting On Demand Computing.

12. Enterprise Cloud. IT infrastructure as a Service - IaaSCloud Computing Certified as HP & Acer Partner.

13. Added 100+ customers in 2 years.

14. One Stop Solutions for all IT Products.Systems Integrationwww.mindrivergroup.com

15. Managed Services DeskShared Services Desk – Reduces costOne Desk – Many CustomersAn effective utilization of Capacitywww.mindrivergroup.comCustomer 3Shared Facility@ MindRiverCustomer 2Customer 1

16. Managed Services Capabilitywww.mindrivergroup.com

17. Managed Services Offeringwww.mindrivergroup.comDesktop Management Service offers world-class, reliable and secure support and maintenance services for corporate desktops. Our Services provide help Clients cost-effective desktop support by optimizing desktop infrastructure, improve end-user productivity and protect corporate desktop assets.Diagnostics and Root cause analysis: Help diagnose and identify root-cause issues for performance and security related issues with the desktopSecurity management: Ensure that the desktop is free of any virus, mal-ware, ad-ware, etc. This includes a full detection and removal of security threatsTune up and performance management: Identify and resolve issues related to poor performance with the desktop. This includes disk de-fragmentation, clean up of startup files, clean cache etcPatch management: Identify any patch anomalies with the desktop applications and ensure all patch levels are current with the desktopBackup and archiving: Proactively backup the critical data stored in your desktop, and protect yourself from any critical data loss or failure of hard disksRemote assist: Instantly solve any problem on end-user desktop using remote assist tools. Qualified experts will remotely connect to desktop and solve any desktop issues any-time anywhere

18. Managed Services Offeringwww.mindrivergroup.comServer management service offers reliable, secure and ITIL- compliant support and management services for any type Microsoft server infrastructure in corporate datacenters. By playing a pivotal role in increasing server availability, improving data protection & enhancing flexibility, we help businesses maintain a competitive edge.Alert monitoring: Remote monitoring of servers on a 9x5 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups.Resolution management : Remote resolution of server problems on a 9x5 basis for fault, performance, and security issuesVulnerability management: Periodic and real-time scanning for vulnerabilities on servers. Identify potential security vulnerabilities and resolve themUser monitoring: Track and report all user activity on critical servers. Identify suspicious activity and take corrective actionBackup and Archiving: Proactively backup the critical data stored in your servers, and protect servers from any critical data loss or failure of storage.Remote SysAdmin: Instantly solve any server issues by real-time access to certified server administrators. Remote access resolution of any type of server problem.

19. Managed Services Offeringwww.mindrivergroup.comNetwork Management Services offers reliable, secure, and ITIL-compliant support and management services for any type of corporate network infrastructure. Our expertise in multiple network technologies and critical network infrastructure helps us efficiently manage LANs, WANs, VPNs and Wireless networks thus ensuring all time access for end-users to their applications.Alert monitoring: Remote monitoring of networks on a 24x7 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groupsVulnerability management: Periodic and real-time scanning for vulnerabilities on network devices. Identify potential security vulnerabilities and resolve themUser monitoring: Track and report all user activity on critical network infrastructure. Identify suspicious activity and take corrective actionPatch and configuration management: Proactive and timely installation critical patches and manage configurations of all your network devices. Helps prevent downtime and intrusionsRemote NetAdmin service: Instantly solve any network issue with access to real-time access to certified network administrators. Remote resolution for any type of network problem.

20. Managed Services Delivery Modelwww.mindrivergroup.com

21. Managed Services Infrastructurewww.mindrivergroup.com We at MindRiver aim towards providing an established stable environment to deliver services to our customers. 1200 Sqft state-of-the-art facility with dedicated conference room & pantry.Voice and data services – 1 Mbps Dedicated Bandwidth with a 512kbps failover link.Electricity services - Generator & UPS backed power.Business enabling services such as Housekeeping, security and maintenance services.

22. Why MindRiver - Key DifferentiatorStrong Sales, Delivery and Support ProcessProcessHuman ResourcePriority for Employee Satisfaction and Open Door PolicyStrong Technical team to manage complex projectsTechnical TeamKey Account ManagerOne Face to CustomersIn house Sourcing Fast Sourcing of Talentswww.mindrivergroup.com

23. Why MindRiver - 8 Core Principleswww.mindrivergroup.comFlexible Costing Customer Relationship Management (CRM)Grow with CustomersQuality of ServiceStrong Client Engagement ModelStrong Employee Relationship Program helps motivation & Attrition mgmtPassion & Commitment to our customer SuccessSoft Skill, Technical and ProcessTraining to MindRiver Employees

24. Key Customerswww.mindrivergroup.comThe logos shown above are the trade marks of the respective companies

25. Thank You !www.mindrivergroup.comJoin Hands with us. Together we can make a difference