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RPASS - Ricoh Proactive ServiceS for Remote Monitoring & Backup
Ricoh provides automated managed IT services that: - Can be deployed remotely in hours without infrastructure changes and allows remote management from anywhere. - Automate routine IT tasks through a single centralized framework to efficiently manage systems and demonstrate value to customers. - Transition companies from reactive break-fix models to proactive IT service delivery through automation of tasks like patching, monitoring and remote management.
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RPASS - Ricoh Proactive ServiceS for Remote Monitoring & Backup
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- 2. Why Automated ManagedServices 2 • Comprehensive and fully integrated IT Automation Framework . • Easy to Deploy – install in hours, not days or weeks • 100% Web Based – – remotely accessible from anywhere anytime – remotely manage endpoints located anywhere anytime • No LAN/WAN or VPN restrictions • Huge productivity improvement • No infrastructure reconfiguration required • Large user community sharing best practices and knowhow • Technology leader; financially rock solid
- 3. Key Benefits 3 • Automateall key IT tasks in one central framework • Manage each client's infrastructure, network components, servers, and users' desktops - remotely, comprehensively and transparently • Efficiently manage hundreds of systems through one interface, saving time, hassle, money and resources • Grow your business without adding resources • Effectively demonstrate your value to customers • Transition from a break-fix business model to proactive IT service delivery • Deploy a solution that can scale as your business grows • Get started immediately
- 4. Complete IT ServiceDelivery 4 IT Automation is a key factor in being able to deliver a proactive, results based IT service model. Ricoh provides unparalleled automation of periodic IT tasks required to manage and maintain systems and devices. Through IT Automation, the Ricoh provides pro-active service delivery capabilities that result in increased productivity, consistent service levels, increased utilization of staff, expanded service capabilities, cost reduction and much more!
- 5. Routine IT ManagementTasks 5 • Patch Management • Anti - Virus Management • Remote Control • Security Event Management • System Event Management • Application Event Management • Application Addition/Change Management • Third Party Application (API) Support Coordination • Desktop Policy Enforcement • Asset Management • Report Generation • Endpoint Security • User State Management • Bandwidth Usage and Reporting • Hardware Change Management • End-User Remote Access • Disk/Partition Management • Backup and Disaster Recovery • Application Deployment • Desktop Policy Enforcement • Performance Management • Real Time Monitoring • File Synchronization • Service Desk
- 6. What Ricoh FrameworkProvides 6 • 24x7x365 Automated System Management • Patch Management and Updates • Monitoring and Alerts • Remote Management • Application Deployment • Asset Management • Ticketing / Service Desk • Scripting • Integrated Reporting • Data Protection (option) • Endpoint Security (option) • User State Management (option) • More….
- 7. 7 • Through AgentProcedures, provides pro-active service delivery capabilities that result in increased productivity ,consistent service levels, maximum utilization of staff, expanded service capabilities, cost reduction and much more! Agent Technology • Discover, install, and audit new systems that enter the network • Deploy system configuration templates and standards • Log any hardware, software, or system changes • Be alerted when changes are made to individual systems • Report on current hardware and software statistics Audit and Inventory
- 8. 8 Monitoring • User DefinedMonitoring and Instant Alerts • Monitor the Windows Event log • Alert on hardware and software changes • Alert on specific file changes and protection violations • Know if disk space is running low on computers • Monitor computer online/offline status • Know when traveling users with notebooks connect • Alert message and recipient configuration • Automatically discover all devices on the network • LAN Monitoring Alerts when new devices are detected and Easily view all known and unknown devices
- 9. 9 Remote Access • LiveConnect provides a robust and powerful single machine interface to give you full control over your endpoints with minimal end user interruption • Complete Agent Data including procedure history and Audit Information • A robust drag and drop file manager for transferring files to and from the agent also Remote Registry Editor like regedt32.exe • Task Manager to see running processes and resource consumption • Full Featured Event Viewer • Chat for IM like conversations with the agent user • Desktop Access for full interactive remote control of the agent • Discovery is a tool to sweep the local network(s) of the agent and discover all network nodes • Video Chat allows for fully interactive face to face video chatting with the agent user if their machine has a camera
- 10. 10 • An ITIL-ready,automated and fully configurable service desk solution • Track & Manage Incidents, Problems, Service Requests, and Change Requests • Automate Ticket Routing and Escalations Based on SLA Goals • Leverage Key Metrics for SLA Measurement • Fine Grained Control of Service Desk Access • Searchable Integrated Knowledge Base and Known Error database • ITIL Made Easy – Best Practices Built-in • Seamlessly Leverage Data Service Desk
- 11. 11 Info Center • Detailedlist, table and graphic style reports • Complete and customizable reports • Hardware and Software Inventory • Complete Computer Changes • Disk Utilization • License Usage and Compliance • Network Usage and Statistics • Server and Workstation Uptime History • Help Desk Trouble Tickets • Computer Logs and Status
- 12. 12 Patch Management • Automaticallykeep computers up-to-date with the latest patches and updates • Schedule by time, computer, group or user defined collections of computers • Simultaneously deploy all required patches across operating systems • Support for Windows 2003, 2000, NT, XP, 98, 95, and Windows 7 • Single rollout strategy and policy enforcement • Approve or deny selected patches • Does not require multiple patch servers • Monitors and maintains patch compliance for entire enterprise
- 13. 13 Patch Management • DeployHelp Desk capabilities in minutes • Easy to use with no long training cycles • Accessible from anywhere with no special servers or reconfiguration • Quickly resolve issues and increase customer satisfaction • Create tickets based on alarms • Use email to update end users and receive feedback • Assign priority • Route tickets via escalation points • Report on current ticket statistics
- 14. 14 Ticketing • Deploy HelpDesk capabilities in minutes • Easy to use with no long training cycles • Accessible from anywhere with no special servers or reconfiguration • Quickly resolve issues and increase customer satisfaction • Create tickets based on alarms • Use email to update end users and receive feedback • Assign priority • Route tickets via escalation points • Report on current ticket statistics
- 15. 15 Desktop Policy Management •Works with all Windows environments • Domains and active directory not required • Policies can be applied to all, groups or specific computers • One or multiple files • Total file type restriction or by specific applications • Permit or Deny application access to network • User notification option • Track network usage by computer and application
- 16. 16 Desktop Migration • Migratesingle users or multiple users for one machine or many machines on a scheduled basis • Restore machine account information (including account creation) and user settings from the backup • Define which settings will be backed up and when this task will be scheduled • Agent based Desktop Migration allows for machines inside or outside of the domain to be configured and managed with ease • Desktop Migration allows adman's to schedule regular backups of settings and to collectively migrate settings to groups of users without touching any machines directly.
- 17. 17 Backup • Complete integratedsolution that protects all Windows servers and workstations in a distributed IT environment • Intuitive management reduces administrator workload and backup costs • Central Web-based administration of all features, including event scheduling, remote backup status and reporting • Remote backup administration and automation eliminates on-site visits • Consolidated and easy-to-read alerts for failed cycles • Universal restore for recoveries to dissimilar hardware or virtual machines
- 18. 18 Security and Antivirus •Discover new systems and automatically • Install and configure Antivirus as new systems enter the network • Deploy configuration templates and standards • Log any changes • Be alerted when security events occur • Monitor definition update status • protection components (mail, file, web, links) • software options like tray icon behavior and target directory • auto disable of Windows Defender • pre/post install scripts
- 19. 19 Traditional IT Management(1) Break/Fix Problems → tickets/complains → IT staff analyze and fix the problems → tackle other problems Reactive – cannot foresee the next problem Too many problems, too little time Never enough staff Lose-lose relationship – irate users, unhappy IT staff
- 20. 20 Traditional IT Management(2) Mainly Manual Process Lack of reliability – omissions, human errors, partial solutions, delays Lack of consistency – fluctuating service standards Boring & repetitive 50-100 machines per engineer Poor Visibility What is happening, real time, at the endpoints? Hard to plan ahead
- 21. 21 Traditional IT Management(3) Costly Lots of on-site service – travel time, expenses – city to city, country to country, continent to continent Huge IT team, yet no time for more important/profitable projects User downtime and loss of productivity Loss of data and business opportunities Compliance – have to maintain and enforce corporate standards and policy
- 22. 22 Is this howyou deliver service?
- 23. 23 RPASS Change ItAll..
- 24. 24 Monitoring & AutomationProcess Flow
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- 27. Contact RICOH TollFree No – 1800-3010-3363 Sales Account Manager: Ankit Garg Phone Number: +91-9650256622 Email ID: ankit.garg@ricoh.co.in Visit us at www.ricohidc.com 27
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