Mike Smith is seeking a challenging long-term position in service or sales. He has a Bachelor's degree in Business Administration from Grossmont College and over 10 years of experience in banking and finance. His experience includes positions as a senior banker at US Bank, fraud analyst at Union Bank, operations manager at Washington Mutual, and teller/lead teller at Wells Fargo, where he consistently exceeded sales goals and received high customer satisfaction ratings.

1. Mike Smith
619-504-2393
Michaelsmith1187@gmail.com
2115 Brant St., San Diego, CA, 92101
Objectives
To obtain a challenging beneficial long-term service/sales position with a growth oriented result
driven company.
Education
Grossmont College
Anticipated completion date 10/14| Bachelors in Business Administration
· Taking night classes in order to complete degree
Experience
09/13-Current HSH Residential
Owner/Administrator
After eight years in the banking/finance industry I decided to help my mother
sell the business she owned. I was able to overhaul the business and replace the
partner she had before. After the business showing a loss for the previous two years I
was able to put the business in a healthy profit every month by cutting expenses and
working with CPA’s to find appropriate write offs. I am happy to say that we have sold
the business for enough profit to allow my mother to retire.
01/11-09/13 US Bank, San Diego CA
Senior Banker
· Manage and mentor bankers throughout the San Diego district
· Input and process all types of loans from start to finish including
home refinances, auto loans, personal loans, and credit cards.
· Manage duties such as vault custodian, and ATM custodian.

2. Accomplishments
· Exceeded 600k in loan volume in 2012
· Went to San Francisco for annual star of excellence competition
that takes the top 5% of the company on a paid vacation.
· Was top banker in southern California for quarter one of 2012
· Received “Star of excellence award” which recognizes the top 10%
of bankers, for 10 quarters in a row.
· Received over 50 perfect customer service surveys along with
multiple awards
01/10-12/10 Union Bank of California, San Diego CA
Fraud Analyst
· Monitored debit card fraud for all of Union Bank’s commercial and
personal customers while focusing on functions established to
provide early warning signs of potential losses.
· Located points of compromise by referencing and cross-referencing
internal and external information.
· Personally called individual customers with suspected or confirmed
fraud.
· Participated in fraud control activities involving Kite Detection,
Deposit Verification, Check Fraud, and Identity Theft.
· Helped in evaluating current processes and policies while
recommending improvements.
07/07-12/08 Washington Mutual, Vista CA
Operations Manager
· Managed deposit services, tellers, lobby functions, new accounts,
electronic banking and ATMs.
· Designed sales and service goals for tellers, while monitoring they
were met or exceeded on a daily basis.
· Performed team building exercises for the entire bank platform that
boosted both sales and service goals.
· Established and maintained appropriate files and records ensuring
adherence to record retention schedules.
Accomplishments
· Increased teller sales by more than 300% within first three months
· Coached each of 14 tellers to well above the sales goals issued by
Washington Mutual without leaving one out of the bracket.
· Worked as a team to receive the first above passing audit that
particular branch had in five years.

3. 07/04-06/07 and 01/09-12/09
Wells Fargo Bank (Temecula-Regular/In Store Branch)
Teller/Lead Teller
· Accurately and efficiently processed customer transactions in
accordance with Bank policies and branch operating procedures.
· Maintain in balance with my cash as well as supervise the handling of
teller’s cash.
· Approve transactions within my limits when they exceeded the limits of
other tellers.
· Coach tellers with both sales and service goals within the branch.
· Sell and cross-sell bank products to mutually benefit the customer and
the bank.
Accomplishments
· Obtained “Gold” rank in sales first quarter as well as every quarter
thereafter.
· Was ranked 2nd in sales for the Temecula market, which was the
largest market in southern California.
· Received “Perfect 5” ratings on six teller surveys in a row.
References
Matt McCaffrey (Wells Fargo) (909)476-8676
John French (US Bank) (858) 481-3607
Tyler Dickson (Wells Fargo) (951) 326-0765
Brian Mcnamara (MML Investors) (949) 525-8099