MHA2018 - Introduction to Observational Coaching - Daniel Lynn

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Introduction to Observational Coaching
Daniel Lynn, Super Genius

Clever Hans
Hans, was ist
die Summe von
zwei und drei?
Hans, how
much is two
plus three?

Clever Hans
Ja, du bist so
Kluge!
That’s right!
You’re so
clever!

Observer Expectancy Effect
Expectations and anchors in an observer’s
perspective create unconscious behaviors
that skew the results of the observations or
even the actual behavior of the participants.

TCF Coaching Structure
Coaching Cards

Make Observations

“Conversation in the Daily Scrum
Centers around the Scrum Master.”

Micro-Observations,
Patterns,
and Inferences

Break Down the Inference
• Dave (Developer) told John (SM) what
he worked on yesterday and that he is
still working on it.
• John updated the task board.
• Becky (Tester) told John what that she
finished testing Story A and was
starting on Story B.
• Luke (Developer) told John that he
completed coding on a Story and it
needed testing.
•John asked Becky if she could test the
Story the Luke just finished.
• Dave (Developer) told John (SM) what
he worked on yesterday and that he is
still working on it.
• Becky (Tester) told John what that she
finished testing Story A and was
starting on Story B.
• Becky updated the task board.
• Luke (Developer) told John that he
completed coding on a Story and it
needed testing.
• Luke asked Becky if she could test the
Story he just finished.

Patterns
Pattern:
• All Conversation were directed at John
(SM)
• Only John updated the task board.
Pattern:
• All team members spoke to John
• Luke directly asked Becky a question
• John and Becky both updated the task
board
What’s the difference?

Let’s Observe a Daily Scrum
https://www.youtube.com/watch?v=kKIc1NFO-AU

Table Talk!
Pick a Pattern!

Make
Multiple
Hypotheses

Hypotheses
Pattern:
Nearly all improvements selected in retrospectives for Team Wombat are about
how other teams affect them, not how they work internally.
Hypotheses:
• Team does not feel comfortable discussing internal challenges with each
other.
• Team does not understand the purpose of the retrospective.
• Impact from other teams is so great that all other challenges seem small in
comparison.

Now Pick One

Set a Goal

Coach With
Pairs and
Teams

Set Indicators

Observer Expectancy Effect
Remember Me?

Invalidate
Your
Hypothesis

Now, Choose
Your Tools

Executing on
Coaching Cards

Q & A

MHA2018 - Introduction to Observational Coaching - Daniel Lynn

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