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Observation based coaching

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Sunny Dhillon, SPC4, CSM, PMP, PMI-ACP
Sunny Dhillon, SPC4, CSM, PMP, PMI-ACP

Observation based coaching

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agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
www.agile42.com | All rights reserved. Copyright © 2007 - 2017.www.agile42.com | All rights reserved. Copyright © 2007 - 2017. What is Observational Coaching An Approach to Coaching Centered on Observations and a Great Place to Start!
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
www.agile42.com | All rights reserved. Copyright © 2007 - 2017.www.agile42.com | All rights reserved. Copyright © 2007 - 2017. What is Observational Coaching An Approach to Coaching Centered on Observations and a Great Place to Start! Also for the More Experienced Coach!
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Clever Hans Hans, was ist die Summe von zwei und drei? Hans, how much is two plus three?
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Clever Hans Ja, du bist so Kluge! That’s right! You’re so clever!
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Clever Hans Really?
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Observer Expectancy Effect Expectations and anchors in an observer’s perspective create unconscious behaviors that skew the results of the observations or even the actual behavior of the participants.
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. TCF Coaching Structure Coaching Cards
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Make Observations
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. “Conversation in the Daily Scrum Centers around the Scrum Master.”
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Micro-Observations, Patterns, and Inferences
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. “Conversation in the Daily Scrum Centers around the Scrum Master.”
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Break Down the Inference • Dave (Developer) told John (SM) what he worked on yesterday and that he is still working on it. • John updated the task board. • Becky (Tester) told John what that she finished testing Story A and was starting on Story B. • John updated the task board. • Luke (Developer) told John that he completed coding on a Story and it needed testing. •John asked Becky if she could test the Story the Luke just finished. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Micro-Observations, Patterns, and Inferences
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Let’s Observe a Daily Scrum https://www.youtube.com/watch?v=kKIc1NFO-AU
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Table Talk! Pick a Pattern!
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Make Multiple Hypotheses
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Hypotheses Definition (Wikipedia): ‘a supposition or proposed explanation made on the basis of limited evidence as a starting point for further investigation’ agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Hypotheses Pattern: Nearly all improvements selected in retrospectives for Team Wombat are about how other teams affect them, not how they work internally. Hypotheses: • Team does not feel comfortable discussing internal challenges with each other. • Team does not understand the purpose of the retrospective. • Impact from other teams is so great that all other challenges seem small in comparison. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Now Pick One
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Set a Goal
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Coach With Pairs and Teams
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Set Indicators
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Observer Expectancy Effect Remember Me?
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Invalidate Your Hypothesis
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Now, Choose Your Tools
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Executing on Coaching Cards
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Executing on Coaching Cards
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Coaching Board ToDo In Progress Leading Lagging Done
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Example
agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Q & A

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Observation based coaching

  • 1. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
  • 2. www.agile42.com | All rights reserved. Copyright © 2007 - 2017.www.agile42.com | All rights reserved. Copyright © 2007 - 2017. What is Observational Coaching An Approach to Coaching Centered on Observations and a Great Place to Start!
  • 3. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
  • 4. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
  • 5. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
  • 6. www.agile42.com | All rights reserved. Copyright © 2007 - 2017.www.agile42.com | All rights reserved. Copyright © 2007 - 2017. What is Observational Coaching An Approach to Coaching Centered on Observations and a Great Place to Start! Also for the More Experienced Coach!
  • 7. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
  • 8. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Clever Hans Hans, was ist die Summe von zwei und drei? Hans, how much is two plus three?
  • 9. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Clever Hans Ja, du bist so Kluge! That’s right! You’re so clever!
  • 10. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Clever Hans Really?
  • 11. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Observer Expectancy Effect Expectations and anchors in an observer’s perspective create unconscious behaviors that skew the results of the observations or even the actual behavior of the participants.
  • 12. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
  • 13. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. TCF Coaching Structure Coaching Cards
  • 14. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Make Observations
  • 15. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. “Conversation in the Daily Scrum Centers around the Scrum Master.”
  • 16. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Micro-Observations, Patterns, and Inferences
  • 17. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. “Conversation in the Daily Scrum Centers around the Scrum Master.”
  • 18. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Break Down the Inference • Dave (Developer) told John (SM) what he worked on yesterday and that he is still working on it. • John updated the task board. • Becky (Tester) told John what that she finished testing Story A and was starting on Story B. • John updated the task board. • Luke (Developer) told John that he completed coding on a Story and it needed testing. •John asked Becky if she could test the Story the Luke just finished. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
  • 19. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Micro-Observations, Patterns, and Inferences
  • 20. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Let’s Observe a Daily Scrum https://www.youtube.com/watch?v=kKIc1NFO-AU
  • 21. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
  • 22. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Table Talk! Pick a Pattern!
  • 23. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Make Multiple Hypotheses
  • 24. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Hypotheses Definition (Wikipedia): ‘a supposition or proposed explanation made on the basis of limited evidence as a starting point for further investigation’ agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
  • 25. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Hypotheses Pattern: Nearly all improvements selected in retrospectives for Team Wombat are about how other teams affect them, not how they work internally. Hypotheses: • Team does not feel comfortable discussing internal challenges with each other. • Team does not understand the purpose of the retrospective. • Impact from other teams is so great that all other challenges seem small in comparison. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017.
  • 26. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Now Pick One
  • 27. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Set a Goal
  • 28. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Coach With Pairs and Teams
  • 29. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Set Indicators
  • 30. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Observer Expectancy Effect Remember Me?
  • 31. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Invalidate Your Hypothesis
  • 32. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Now, Choose Your Tools
  • 33. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Executing on Coaching Cards
  • 34. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Executing on Coaching Cards
  • 35. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Coaching Board ToDo In Progress Leading Lagging Done
  • 36. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Example
  • 37. agile42 | the agile coaching company www.agile42.com | All rights reserved. Copyright © 2007 - 2017. Q & A

Editor's Notes

  1. Own ideas and pre conceptions & bias actually result in us taking action that influences thing we are observing
  2. Making observations – what makes a good/bad observation (observing something or someone carefully or in order to gain information) Hypothesis – why are we seeing what we are seeing Goal – where do we want to get to Indicators – how do we we know we are getting there Choose Tool – tool to help you get there
  3. Making observations – what makes a good/bad observation Hypothesis – why are we seeing what we are seeing Goal – where do we want to get to Indicators – how do we we know we are getting there Choose Tool – tool to help you get there
  4. Micro – small observations Patterns – repeat observations or related observations Inference – adding concluesions to observations