Melita O'Farrell is seeking a position that encourages employees and rewards individual devotion. She has excellent communication and organizational skills developed over careers in customer service, permitting, and management. Her experience includes roles as an HOA Permitting Specialist, Burger King Opening Manager, Phone Agent, and Bakery Worker. She is proficient in Microsoft Office and Salesforce.

1. MELITA O'FARRELL
| 801.830.1407 | melitacarter02@gmail.com | 368 N 1300 W Pleasant Grove, UT 84062
OBJECTIVE
To have the opportunity to work within a company that is solid. Who encourages and
challenges their team of employees. A company, that takes pride in rewarding
individual members for their devotion. To expand my knowledge, acquire new
experience and sculpt my talents into priceless resources to contribute to the success of
the company. To grow, ripen to a substantial asset for your business and its future.
SKILLS
Skills
· Excellent interpersonal communication skills, highly organized and efficient,
proficient typist, permitting specialist, work well in a team environment as well as
individually, positive attitude, outstanding at phone-communication, and extremely
motivated.
Software
· Proficient with Microsoft Office, Sales Force
EXPERIENCE
July 2015 -
Current
HOA Permitting Specialist, Vision Soloar
· Directly communicating to HOA to get solar installed for the customer
· Identify common issues and suggest suitable solutions to resolve in a timely
mannor.
· Creating tasks in Sales Force throughout the proccess
· Develop and maintain a strong professional relationship with sales and
operating team.
· Diligently follow up on all outstanding requests and telephone calls from
internal and external customers.
Aug 2014 - July 2015 Opening Manager, Burger King
· Managed the opening team of employees
· Track all employees during there shift
· Handled all customer complaints
· Responisble for company safe before and after shift

2. Jan 2012 - Aug 2014 Phone Agent, Convergys
· Took inbound calls
· Resolved escalated customer complaints
· Account Resolution
· Customer Service
Nov 2004– Sep 2008 Bakery, Wal Mart
· Assisted in opening and closing the bakery
· Processed payments from customers for goods purchased
· Provided excellent customer service for customers who had questions about
store products and prices
· Gap in employment is due to pregnancies
EDUCATION
High School Diploma, Provo School District
REFERENCES
Mary Doehrman
801.502.7
464
HR Coordinator, Vision Solar
Tracy Taylor
801.369.9
091
Bakery Suporvisor, Wal Mart