Gary Casto is a dynamic and accomplished sales and design specialist with over 15 years of experience in the tile and stone industry. He has extensive expertise in areas such as customer service, tile installation, showroom displays, business development, inventory management, and interior design. As Operations Manager at Dynamic Ceramic Service, Casto advised clients, developed designs, provided quality installations, and ensured client satisfaction. He also boosted the company's worth through a distribution partnership and increased sales revenue by 45%. Casto then worked at Winston-Salem Rescue Mission as a Supervisor and Case Manager, where he oversaw shelter operations and residents while performing client assessments and case management.

1. GARY E. CASTO SALES & DESIGNPROFESSIONAL
336 692 5984  dynamic04@windstream.net 1073 Tuttle Road  Rural Hall, NC 27045
Dynamic and accomplished sales and design specialist with over 15 years of experience within the tile and stone
industry. Innovative professional with a passion for ceramic tile and stone work and an extensive product
knowledge, including setting and maintenance materials, and related accessories. Detail-oriented and highly
organized, capable of successfully executing multiple projects in a fast-paced environment.
AREAS OF EXPERTISE
 Customer Service  Tile Installation  Showroom Displays
 Business Development  Inventory Management  Design Process
 Sales Planning & Marketing
 Interior Design
 Staff Training & Leadership
 Retail Sales
 Client Relationships
 Computer Skills
EXPERIENCE & NOTABLE CONTRIBUTIONS
DYNAMIC CERAMIC SERVICE  Rural Hall, NC  1988 - Present
Specializing in expert installation, design, and repair of all types of ceramic tile.
DESIGN CONSULTANT & INSTALLER, OPERATIONS MANAGER
Advise clients on selection, applying a comprehensive knowledge of all products. Develop interior and exterior
designswith builders,designers,and clients. Collaborate with clients and designers to combine various styles, colors,
and textures. Provide quality installation in a timely, efficient manner. Ensure satisfaction by following up with
clients to answer any questions and resolve all issues. Supervise all employees, including training, scheduling and
payroll. Oversee website maintenance and marketing.
KEY ACCOMPLISHMENTS:
 Boosted company worth by partnering with Daltile to become a distributor and recommended installer.
 Penetrated new market in 2003 and increased sales revenue by 45% by 2005
 Executed strategy to increase up sales
 Implemented mobile showroom to accelerate sales operations
WINSTON-SALEM RESCUE MISSION  Winston-Salem, NC  2014 - 2016
A nonprofit organization offering a variety of programs to those in need.
SUPERVISOR, CASE MANAGER
Oversee operations of the shelter and residents. Perform client assessments and case management. Supervise
employees and volunteers.
Key Accomplishments:
 Raised evening program to an advanced level of productivity
 Client evaluation and development of relationships
 Streamlined client data and adapted new electronic medical forms
EDUCATION & TRAINING
Master of Divinity
NEW HOPE BIBLE COLLEGE | Winston-Salem, NC
Bachelor of Arts
NEW HOPE BIBLE COLLEGE | Winston-Salem, NC