Melissa Worthington is a registered nurse at Ohio State University's Ross Heart Hospital with over 15 years of experience in medical sales, banking, and nursing. She has a proven track record of success in sales, relationship building, and delivering excellent patient care. Her background includes management roles with increasing responsibility at several banks and hospitals. She is seeking a new opportunity in medical sales where she can apply her clinical expertise and sales achievements.

1. Melissa A. Worthington 484 Somerton Drive | Westerville, Ohio 43082
614.554.2822 | melissaworthington@att.net
Medical Product Sales Representative
Offering Career Highlighted with Success in Sales and Clinical Positions … Qualified by Proven Achievements in Financial
Services … Recognized for Excellence in Relationship Building, Delivery of Sales Techniques and Product Knowledge.
Areas of Strength & Expertise
Medical and Clinical Protocols | Patient Needs Analysis | Patient and Family Communications | Merchandising/Promotion
Employee Relations | Multi-Office Management |Sales Presentations | Relationship Selling | Strategic Business Planning
Systems Implementation | Staff Training & Development | Productivity Improvement |New Market Identification
Professional Experience
Ohio State University/Ross Heart Hospital … Columbus, Ohio October 2003 to Present
One of the largest and most diverse academic medical centers in the country and the only academic medical center in central
Ohio; provides patient care, teaching and research.
Staff RN (June 2007 – Present)
Provide comprehensive care to 4-5 cardiology patients daily; scope of role includes monitoring and care of patients on
continuous telemetry for electrophysiology procedures during stay. Procedures include pacemaker implantation, heart
catheterizations, cardiac ablations, sheath management and removal, electrophysiology studies, drug loading and
cardioversions. Generate and maintain documentation providing insight to signs, symptoms and factors relative to patient
condition and prescribed therapies. Oversee contributions of all professionals involved including physicians, aides, social
workers, physical therapists, respiratory therapists, dietary and patient care resource managers.
• Utilize crisis response skills to contribute to delivery of appropriate nursing care during emergencies, including
implementation of cardiopulmonary resuscitation and assistance with Code Blue and life support readiness; also
uses appropriate protocol to notify physicians.
• Demonstrate operational proficiency consistent with department and medical center policies, procedures and
protocols as well as with universal precautions and infection control procedures; also demonstrates compassion and
sensitivity for patients, families, visitors and staff.
Patient Care Associate/UCA (October 2003 – June 2007)
Deliver direct and indirect care to neonate, children, adolescents, adult and geriatric patients; work in concert with patient,
family and care team on meeting patient care needs. Contribute to quality measures including patient satisfaction,
evaluation of patient outcomes, unit productivity and cost data; identify and assist with improvement in patient care and
organizational processes.
• First PCA recognized with Excellence in Breast Feeding Award (2005); stands out as award typically provided to nurses.
• During tenure thus far, recognized by name for care excellence as validated in 310 patient surveys, NM rounds and
patient written correspondence.
Previous Employment
US Bank … Columbus, Ohio 2001 to 2003
Branch Office Manager
Managed both administrative and sales operations of second highest volume branch in Columbus with a focus on small
business development. Acquired significant experience in small business development, client needs analysis, new market
identification, client maintenance/retention, product presentations and suggestive/ strategic selling. Maintain/grow
accounts through targeting small business owners in north Columbus region. Rapidly built strong referral base with
business professionals using the “It’s Who Knows You” strategy. Ranked #1, Columbus Region in business loan production
for 2002; first and second quarter 2003.

2. Melissa Worthington Résumé Page 2
Huntington Bank … Westerville, Ohio 1996 to 2001
East District Access Office Manager, Banking Officer (May 1999 – September 2001)
Oversaw all banking operations for 7 Access branches; credited for dramatic turnaround of distressed stores by targeting,
recruiting and developing entry-level candidates into highly competent and productive employees.
• Executed strategic in-store sales campaign that increased sales by 20%-50%; improved employee productivity by
implementing monthly sales meetings; created sales award programs that rewarded and recognized top performers.
• Generated sales by creating innovative sales promotions and developing business leads that resulted in 75% increase
in business deposits and loans.
• Created sales and service management position for each office. Significantly raised staff accountability, motivation and
opportunities for company advancement.
Assistant Manager (July 1997 – May 1999)
Supported all banking operations for $70 million office and assisted manager in supervising 8-10 employees; contributed to
establishing steady employee attendance, smooth workflow and excellent customer service without compromise to
banking standards. Financial planner with Series 6, Series 63 and Life Insurance licensing.
• Recognized as a top ten performer in monthly investment sales in Central Ohio for two years; produced over $600,000
in investment sales during first year as investment representative.
• Winner of 1998 Captain’s Club Award for selling over $750,000 in investment sales. Ranked in top 10% of overall sales
for investments in Ohio market. Ranked #1 in branch production for Columbus, 1998.
• Recognized for outstanding closing abilities while cross-selling all product lines for 2nd, 3rd and 4th Quarter 1998.
• Improved overall office productivity by empowering sales approaches of subordinates with proven sales techniques
while developing expertise of employees in telemarketing, product knowledge and referrals.
Personal Banker/Trainer (October 1996 – July 1997)
Originally recruited to assist 3 in-store openings and employee training in banking procedures. Responsibilities included in-
aisle sales training, telemarketing and cold calling. Increased sales at each office by 200% and was consistently one of top 3
salespeople out of 18 offices. Contributed to development of in-aisle sales training program. Conducted product
presentations to groups within the company and nearby businesses to increase sales territories and market share.
National City Bank … Columbus, Ohio 1995 to 1996
Assistant Manager (May 1995 – October 1996)
Directed innovative marketing and sales efforts for in-store banking branch; significant marketing achievements developing
incentives and promotions with Big Bear management and vendors. Proposed in-aisle training for National City employees
rather than outsourced consultants. Developed analysis model, securing employee participation in evaluation and tracking
of in-store promotion programs. Demonstrated strong skills in communication and new account acquisitions. Associate of
the Quarter, 1st Quarter 1996.
Education & Professional Development
The Ohio State University … Columbus, Ohio
BSN, 2010 (Dean’s List, Golden Key International Honor Society Member-OSU Chapter)
Columbus State Community College … Columbus, Ohio
ASN, 2007 (Dean’s List)
Registered Nurse … State of Ohio License # 334757
Advanced Care Life Support Provider, October 2008