1. 3 Hillcrest Drive Oswego, New York 13126
315.569.3879
Benjamin S. Fox CFCI
ProfessionalSummary
25 year career in health and related ancillary insurance have prepared me to move forward and spearhead
a sales team in a leadership role. My perspective, coming from the experience I bring, allows for positive
and productive growth in any managerial capacity I am chosen for.
Experience
2010-Present Lifetime Benefit Solutions,Liverpool, NewYork
Account Manager Retention I/II (1/14-present)
 Developed and executed proactive service strategy to meet client service expectations
and support profitable revenue growth
 Worked directly with clients, brokers, and consultants as assigned to round out
accounts
 Coordinated with assigned internal service team in monitoring status of ongoing
activities, issues and deliverables to ensure accuracy,timeliness and quality customer
service
 Prepared and analyzed client reports, data and history for presenting in client reviews
 Consistently demonstrated high standards of integrity and maintained high regard for
member privacy
 Successfully managed larger book of business, complex customers and products
Account Executive (7/10-1/14)
 Consistently contributed to the team by acting as a resource on lines of expertise
 Coordinated efforts for various departments into a cohesive team that provided the
highest level of service to the customer
 Handled individual accounts and assigned book of business as well as growing
business whenever possible
2006-2010 UnitedHealthCare,East Syracuse,NewYork
Key Accounts Executive (12/06-6/10)
 Educate broker and client on administrative processes
 Responsible for servicing existing business, researching and resolving issues relating
to claims, billing and enrollment
 Work closely with Account Manager to ensure client receives superior customer
service
 Address and resolve service issues identified by broker and client
 Support renewalof existing business and increase the profitability of business
through selling new business to current accounts
 Coordinate enrollment of new and existing groups including conducting enrollment
meetings, ordering second sale packets and scrubbing enrollment forms
 Multi-site coordination on assigned accounts
 Complete input into sales tracking system for new groups and renewalof existing
groups

2. 1989-2006 Blue Cross Blue Shield ofCentral NewYork, Syracuse, NewYork
BC&S Account Consultant – BC&S Associates (4/95-12/06)
 Responsible for sales and retention activities of flexible benefit programs Third Party
Administrative Programs,COBRA administration and long term care insurance
 Ensured maximum market penetration and customer satisfaction including preparation of
proposals, reviewing financial data of group benefits, presentation of products, and
renewaldata
 Developed and maintained contact with other insurance agents/brokers, benefits
consultants, professional and civic groups to gain field intelligence and identify leads,
trends and prospects
 Represented the corporation on professional committees and projects positive corporate
image through fair and accurate business dealings and good customer service.
Account Service Coordinator (5/94-4/95)
 Provided exclusive administrative support to the Syracuse Sales and Account Consultants
 Coordinated resolutions of complex claims from Account Consultants
 Acted as a liaison between Marketing staff and group leaders to ensure account
satisfaction
National Accounts Coordinator (7/92-5/94)
 Accountable for resolving claim related problems for National Accounts, updating and
maintained the Control Plan Benefit file and monthly IPDR disallows
 Ensured all data was maintained on a timely and accurate basis.
Provider Relations Specialist (9/89-7/92)
 Responsible for claims adjustments and dispute resolution through both written and oral
communication with physicians and hospitals, as well as direct interaction with
subscribers.
Education
1989 Bachelor ofScience, State University ofNewYork at Oswego
Major: Business Administration
1988 Certificate in Labor Studies, Cornell University
Major: Industrial Labor Relations – Honors
1987 Associate in Science, Onondaga Community College
Major: Industrial Labor Relations – Honors
Licenses
NewYork State Life, Accident, and Health License
References
Gladly furnished upon request.