Melissa Adkins is seeking a new position and has over 15 years of experience in administrative support, education, and customer service roles. She has strong computer, communication, scheduling, and organizational skills. Her experience includes being a special education paraeducator, commercial cleaner, administrative assistant, and assistant secretary. She is proficient in Microsoft Office applications and has experience training employees, event planning, and inventory management. Adkins is looking for a new opportunity to continue advancing her career.
I am a customer service professional with prior experience in fast-paced work environments that required skills of swift conflict resolution, the capacity to remain calm under pressure, and engaging with clients/customers in a manner that left them feeling heard and valued.
I am a customer service professional with prior experience in fast-paced work environments that required skills of swift conflict resolution, the capacity to remain calm under pressure, and engaging with clients/customers in a manner that left them feeling heard and valued.
1. Melissa A Adkins
45518 Happyland Road Unit D Valley Lee,MD 2069
Cell: 240-298-0756 - MelissaAdkins10@gmail.com
Career Overview
Have excellent experience in communication and computer skills with the ability to work
independently or as part of a team to successfully complete a project. Great organizational skills,
good work ethics,work wellunder pressure and the ability to keep information confidential. Obtain a
position with a reputable company that will afford me the opportunity to learn and advance.
Skills Highlights
Organization
Microsoft Office Software
Scheduling
Client Relations
Communication Skills
Core Accomplishments
Computer Proficiency
● Create Power Point presentations that are successfully used for teaching academics
● Use Microsoft Office on a daily basis
Scheduling
● Organize technician schedule for customer jobs
● Maintain and organize student schedules and calendars
● Plan and execute wedding receptions, bridal and baby shower luncheons including special events
for groups of 50 or more people
Training
● Train all new employees to ensure continued quality of customer service
Professional Experience
Special Education Paraeducator
Margaret Brent Middle School
August 2009 to Current
St. Mary's County Public Schools
P.O. Box 641
Leonardtown, MD 20650
301-884-4635 – Julia Davis
● Meet with teachers and/or other professionals to plan and review the daily activities and needs
of specific students.
● Implement prescribed behavioral/physical programs designed to assist the teacher and/or
2. ● Assist in developing new skills as required for assistance in the implementation of a student's
Individualized Education Program and implementing instructional plans in accordance with
students' Individualized Education Program.
● Provide assistance to students as necessary throughout the school day as well as maintaining
appropriate safety standards while assisting students during arrival and departure times.
● Assist the teacher and/or other professionals in record keeping, physical needs of students.
● Prepare under the direction of the teacher appropriate learning activities and materials needed and
keep required materials readily available for follow-up activities.
● Assist in the main office occasionally as directed by the principal.
Professional Commercial Cleaner
January 18, 2015 - Present
Master Cleaning Service
15015 Theodore Green Blvd.
White Plains, MD
301-329-1399 – Melissa Hoden
Provide a professional cleaning service to medical offices on a daily basis insuring the office has a
clean and healthy environment for the employees and patients.
Providing a full range of custodial task and securing the facility at the end of each night.
St. Mary’s County Recreation & Parks
August 2008 – December 2013
Wicomico Shores GolfCourse/RiverviewRestaurant
2351 Leonard Hall Drive
Leonardtown, MD 20650
301-884-0399 – Suzanne Watts
Waited on customers serving food and beverages daily.
Assisted with monthly inventory/stock.
Prepared nightly deposit from cash register
Helped with maintaining employee schedule, covered shifts when needed
Met with potential clients planning weddings, baby showers, work events, golf outings, and birthday
parties.
Corresponded with caters,event planners, decorating coordinator, florist, DJ and other event staff.
Helped with set up and break down for planned events.
Present to ensure the event was a success and solve any problems that might have occurred.
Administrative Support Staff
January 2005 to June 2009
St. Mary's County Public Schools
P.O. Box 641
Leonardtown, MD 20650
301-475-5511
Margaret Brent Middle School
301-884-4635
● Worked independently as Administrative Support Staff with Margaret Brent Middle School
3. for the Special Education Department.
● Mailed IEP notification letters to parents as well as communicated with parents by phone.
● Organized, typed and filed confidential documents for the Special Education folders.
● Coordinated with the special education teachers regarding upcoming meetings, compiled and
distributed meeting agendas to the staff members and ensure that all of the Special Education
Folders and forms were ready and completed for the meetings.
● Assisted the secretaries in the main office with answering the phone, various inquiries from
students,parents,staff and community members,as wellas greeting visitors and directed them to
the proper location.
Assistant Administrative Secretary
October 2003 to September 2004
Southern Maryland Metal Products
12150 Acton Lane
Waldorf, MD 20601
301-399-0033 – Tom Dixon
● Worked independently daily typing bid proposals to be submitted to general contractors.
● Communicated daily with general contractors in writing and by phone.
● Ordered materials from distributors for contracted jobs and corresponded with project
managers for product delivery and installation of contracted jobs.
● Met deadlines proficiently on short notice.
● Assisted with financial accounts (accounts receivable/payable).
Summary
I have always been a top performing employee with a proven track record of organization and
efficiency. I am ready for this careerchange and guarantee that my work willexceed your expectations.
My personalqualities combined with my diverse experience willcontribute to your company’s success.