1. Curriculum Vitae
0402 781 496
MOBILE
thermosaverjo@gmail.com
EMAIL
https://au.linkedin.com/in/josephine-
williams-9892b5110 LINKEDIN
Melbourne
LOCATION
Josephine Williams
Customer Service and Hospitality
specialist
Career Objective
I am a professional Customer Service and
hospitality employee. My roles during my career
have been varied and always interesting which
also includes sales, management and disability
carer. I am highly motivated to further develop
my customer service competencies and have
been working in a Nursing Home in Altona for
almost 10 years. I am driven to succeed in
everything I do and as well as the Independent
Thermomix Consultancy Business I run I am
also congruently working with Yooralla for almost
15 years.
Education
Food Safety Certificate
Melbourne 2015
Cert IV in Remedial Therapies (Reflexology)
Endeavour college of Natural Health, Melbourne
2000
Cert IV in Food and Beverage
Loftus Tafe, Sydney 1993
Professional Development and Memberships
Reflexology Association
Member
Since 2006
Languages and Degree of Proficiency
English
Fluent, written and spoken
References
Available on Request
Experience
February 2014 – current, Thermomix
Consultant
• Direct contact via face to face meetings, phone and
e-mail with a varied customer demographic
• Respond promptly to customer inquiries and
specific requests, including complaints.
• Sales, delivery and ongoing customer support.
March 2015 – September 2015, Canteen
Coordinator for local Football Club
• Responsible for ordering stock, turning it over for a
profit, introduced popular menu items, managed
volunteers. Liaised with Executive Committee and
visiting referees and teams.
2013 & 2014 half of successful school
fundraising team.
• Coordination of fundraising for local school
including: Bunning’s BBQ’s, Hot chocolates for
200+ students, school disco, raffles, mothers and
fathers day stalls, Christmas stalls, trivia night all
leading to the ultimate Fete
June 2006 – current, Marina Residential Aged
Care, Reflexology Contractor
• Direct contact with elderly residents and liaising
with their families
• Computer Skills including Invoicing, E-mails, Excel
Spread sheets
August 2000 – current, Yooralla, In-home
support carer
• Assisting disabled clients with everyday activities.
• Calm and responsive to client needs
April 1998 – August 2000, Brown Bean Café
Manager
• Provide any training to team members in need
• Communicate clear instructions to team members
and listen to feedback
• Monitor team members' participation to ensure the
training they providing is being put into use, and
also to see if any additional training is needed
• Manage the flow of day-to-day operations
February 1993 – March 1998, Sheraton on the
Park, Sydney Food & Beverage Supervisor