- Md Ammanur Rahman has over 11 years of experience in customer service, procurement, office administration, and retail sales management. - He holds a Master's degree in Social Science and Human Behavior from National University Bangladesh and has qualifications in health and safety, first aid, and computer skills. - His most recent role was as a Procurement Executive at Emaar Properties PJSC in Dubai from September 2015 to February 2016, where he led procurement functions and processes.

1. MD AMMANUR RAHMAN
Dubai, UAE.
Language known English, Urdu, Arabic, - (Basic)
Date of Birth 1 January 1982
Marital status Married
Passport AB0423642
Driving License 1820852 – United Arab Emirates.
Mobile 971 55 760 9865
E-mail konajan2008@yahoo.com
BRIEF OVERVIEW & KEY SKILLS
Masters with 11 (Eleven) years of experience in high potential Customer Service management system,Corporate
procurement, Office Administration, Online, and Retail sales, Managerial Experiences, Store keeping, Outdoor
Marketing.
EDUCATION & TRANING
National University, Bangladesh 2005
Masters of Social Science and Human Behavior.
National University, Bangladesh 2003
Bachelor of Social Science and Human Behavior.
Nebosh , Dubai – UAE. 2015
NEBOSH Health and Safety at work – level – 2
First Aid Certification 2015
Dubai – UAE
Computer Knowledge & Skill:
ORACLE , Office application course -Ms-Word, Ms-Excel, and PowerPoint, Central database operating, internet
and as per necessary for works.
PROFESSIONAL EXPERIENCE
Emaar Properties PJSC, Dubai.
01st
September,2015 to 11th
February, 2016
PROCUREMENT EXECUTIVE (PURCHASING AND LOGISTIC DEPARTMENT - CORPORATE OPERATION)
Emaar Properties is a Public Joint Stock Company, pioneering developer of integrated master-planned communities
domestically and developing master-planned communities internationally. Downtown Dubai is Emaar’s flagship
development. Today, the world’s most visited lifestyle destination to the iconic Burj Khalifa, The Dubai Mall, The
Dubai Fountain, Dubai Marina mall, and established communities include Arabian Ranches, Emirates Living,
Dubai Marina, Jumera Beach residence etc. Through strategic partnerships, Emaar has expanded its land bank in
Dubai to build cities of the future.

2. Principal Accountabilities:
 Supports Sales Organization in strategic situations, marketing departments, and all the entities including
Dubai mall, Burj Khalifa, Marina mall, Jumera residence, Dubai Hill, Reel cinemas, Sega, Kidzania,
Aquarium, Dubai Ice rink, and all other entities of Emaar.
 Leads the procurement functions with all the aspects of purchasing, negotiations, strategy and process
implementation for procurement related to goods and services.
 Entertain the Process of purchasing transactions for equipment, materials, supplies, capital goods, and
services. throughout the private and public sector such as manufacturing firms, utility companies, and the
service sectors as per the corporate requirement
 Provides leadership and direction to the procurement organization. Manages and develops resources to
deliver business partner satisfaction and achievement of overall company business and financial objectives
 Negotiates favorable contractual terms and conditions for required product with suppliers as per CPP.
 Delivers on cost reduction commitments through the identification, development and execution of strategic
sourcing initiatives.
 Develops and implements efficiencies, standardized tools, practices and procedures shortening the
quotation, comparison making, and proper evaluation and issuing the PO.
 Leads development and execution of a performance driven supplier management process resulting in
structured feedback, amendment and internal Proper documentation.
The Dubai Mall - (Emaar Malls Group), Dubai.
16th
July, 2012 to 31st
August,2015
SENIOR GUEST SERVICES EXECUTIVE – ROAMING (FLOOR OPERATION)
THE DUBAI MALL is the world’s largest shopping and entertainment destination that is the greatest creations of
Emaar properties group – PJSC, which is one of the world’s largest real estate companies and rapidly evolving to
become a global provider of premium lifestyles. . THE DUBAI MALL, with its more than 1,200 retail outlets,
anchor department stores, over 160 f&b outlets, is one of the Dubai Shopping Festival strategic partners.
Principal Accountabilities:
Customer Service and Retail relations :
 Provides customers with a word class level of service to achieve defined customer satisfaction levels, timely
response, business knowledge and pro active identification of customer needs including VIP, Indoor and
Outdoor customers and to fulfill the other requirements as per the policy.
 Handles difficult and specials need customer’s situations in a professional and courteous manner.
 Visit the retailers to conduct the inspection for merchandising, health and safety, events etc.
Health, Safety, Security and Inspection:
 Actively monitors and remains aware of potentials security or H&S problems.
 Doing the health and safety inspection for the retail stores regularly to help the department.
 Proactively reports any issues observed on floors promptly and effectively to control room.

3. Facilities Management:
 Actively monitors facilities management problems, cleaning standards, property damage, equipment/system
failure, incorrect signage or marketing materials, Traffic issues controlling, Give away items receiving ,
tenant policy compliance, courtesy policy, smoking policy, participate to the events by being model or other
way ,Making the everyday reports and send by email to the manager and other departments.
Adherence to policies and procedures:
 Work in the help desk and provide proper manner while dealing with the telephone calls and making the
proper reports and documentations.
 Implementation the regular based strong level of team work and proper communication.
 Ensure full attendance in accordance with the shift schedule and ensure proper grooming.
 Behaves in line with the Dubai Mall Guest Service code of conduct and service charter and aims from
incorporate behavior at any time, and ensure all communications are via Radio (Tetra) in line and control
the crowd properly.
Ticketing and sells:
 Doing the Counter Sells of the products, troley bus tickets to the customers and providing gift coupons.
Achievement
The best staff award of December, 2013.
Emaar Malls Group – L&E (Kidzania), Dubai.
3rd
October 2009 to 15th
July 2012.
SENIOR CUSTOMER SERVICES SUPERVISOR (INDOOR OPERATION)
Kidzania is one of the suppliers of family edutainment based on the preferred roll playing in the world who is
working with Emaar Malls group.
Principal Accountabilities:
Data Management:
 Coordinates on the daily revision of the checklist and reports any anomalies urgently.
 Coordinates on the daily inventory of consumables and supplies and reports any lack of stocks.
Role plays Management:
 Guides visitors properly and professionally by ensuring proper protocols.
 Ensures awareness of the operations of all establishments and execute the activities according the scripts.
Establishment Maintenance:
 Sets – up establishment with materials and accessories prior to the opening time.
 Provide on-the-job training to the new joiners.
Customer Service:
 Deals with members of the public in a polite and courteous manner ensuring outstanding experiences.
 Behaves in line with code of conduct policy.
 Guides the VIP visitors appropriately and professionally, answers all queries in a professional manner.
Achievement
 To work with the multi cultural community (56 nationalities).
 The best staff nomination of October, 2010.

4.  Got special training on - Customer Services, Problem Solving, Wall climbing, Fire evacuation, Sales skills
improvement, Customer complaints handling, Self motivation, public speaking, and handling special needs
and autistic customers, Indoor and Outdoor buggy driving etc.
National Trading & developing Est. - Dubai.
17th
May2007 to 2nd
October 2009.
STORE MANAGER (RETAIL SALES)
National Trading & developing Est., Dubai is the company deals with consumer Sales, retail and whole sales of
tobacco and food items, and daily life Service Provider.
Principal Accountabilities:
 Achieving the sales target by developed and effective sales plan based on dynamic forecasting and
comprehensive market research.
 Providing the department all necessary reports, document, and schedules for purchasing.
 To attend the regular accounts, audits, store keeping activities and providing evidence for the same.
 Monitoring the staff’s activities, daily schedule and to trained them properly (28 staffs).
Achievement
The best staff award at August, 2007 with this company.
Worked with all the largest and renowned malls in Dubai.
LSI Bangladesh Ltd. (Taiwan Bangladesh joint venture), Bangladesh.
2nd
February 2006 to 28th
April 2007.
ASS.ONLINE SALES MANAGER (ONLINE SALES AND MANUFACTURING)
The company assembles all kinds of garment accessories locally and import those to the foreign customers directly
or with online services, and as well as the local customers with direct sells and to provide all kinds of logistic
services domestic or international.
Principal Accountabilities:
 To communicate with all the customers with online or directly and promoting the product.
 To provide all kind of customer services in time of the host country visit.
 To take a role with managerial and administrative works like documents checking, draft writing, official
letter issue, monitoring the sales team etc.
 Doing the correspondence properly with the manufacturing team at EPZ. To ensure the product
manufacturing, doing the QC on demand and to delivery before the dead line.
 Follow up with the logistic team about the proper LC opening sustem, Customs C&F procedure etc.
 While purchasing the product had to negotiate as a middle man with the company and the customer.

5. Yonatan Services Ltd. (China Bangladesh joint venture), Bangladesh.
1st
January 2003 to 31st
January 2006.
SENIOR MONITORING EXECUTIVE (CUSTOMER CARE)
The company deals whole sale of Clinical Instruments, and to provide personal loan against membership.
Principal Accountabilities:
 To analysis the daily, monthly, and yearly customer service operations of the company and to ensure the
sales growth of the company.
 To take the regular customer’s movement reports with the sales assistants and make a routine report.
 To ensure the proper documentation, warehouse management, and auditing activities.
 To assist the junior customer service team, monitoring their regular activities (40 staffs).
Achievements
Ensured highly official activities.
Achieved 100% sales target.
Tarunno Establishment, Bangladesh.
2nd
December 2001 to 30th
November 2002
INFORMETION SUPERVISOR (Administration)
A non-governmental organization to provide the free education services and scholarship to the poor children,
ensured the pure water drinking, the proper sanitation system, provide mental support to the drug addicted and
ensure the drug free life and some other kind of social work.
Principal Accountabilities:
 To build up the new logical working comparison for the team.
 Appropriate record keeping with word processing.
 General duties including filing, copying and faxing.
 Dealing with mail system and do proper follow up of the case.
 Ordering of equipment and office supplies.
 Coordinating the meeting with the internal board or external customers.
 Supervision of volunteers and placements as agreed.
 Ensure proper complaints managements, segregation and escalating to the proper department and follow up
properly.
REFERENCES
Available on request.
………………………..
(Md. Ammanur Rahman)