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1TONY MENDOZA
                                    1012 Montecito Drive, Montebello, Ca. 91776
                                           Mobile: 626-825-2874
                                            tbonemendoza@hotmail.com

OBJECTIVE      Seeking a position as a transportation manager/supervisor which will utilize my extensive
               organizational abilities, strong people skills, business experience, and creative approach to
               problem-solving, strategy development and fulfillment of business goals.

SUMMARY OF QUALIFICATIONS
   A result-oriented, accomplished operations manager proven to improve business processes, output, and
    profitability. Managed the highest revenue-producing terminal, three years consecutively, for a leading
    freight company operating 150 hubs nationwide.

      Effective leader and team builder credited with developing personnel for advancement and boosting
       retention. Coached management skills, resulting in multilateral staff goal attainment.

      Organized, diligent and multi-tasked professional demonstrating outstanding customer service skills on
       both internal and external levels, setting operating records for safety, productivity and on time deliveries.

      Computer proficient in Windows XP, AS400, Descartes Routing, and use of Internet research and
       communication tools. Bilingual English/Spanish.


PROFESSIONAL EXPERIENCE

1999-2006 OLD DOMINION FREIGHT LINES;                          Montebello, California
Operations Manager, (2002-2006)
• Directed day-to-day activities of a 75-door warehouse, with chief responsibility for loading and routing of
  inbound freight, on-time delivery, customer service, and claims handling.
• Directly managed 40 dock associates, overseen team of 50 local drivers, 25 administrative personnel.
• Coordinated fleet operations for 150 trucks.
• Administered staffing, hr matters; interviewing, hiring, training, scheduling, goal setting, performance reviews.
• Led terminal to No. 1 in company for profitability, generating $1 million in net increases annually three years in
  a row.
• Set operating records for first and third quarters of 2005 at 87% and 86%, respectively.
• Achieved record high for inbound production at three bills per hour.
• Only terminal in the system with 100% accident-free inbound operations for an entire year.
• Helped design and implement Descartes routing system, prior to company-wide roll-out.

Outbound Supervisor, (2001-2002)
        • Supervised 35 associates in all areas of off loading and loading of outbound freight.
        • Managed customer service and prepared quarterly outbound service report.
        • Maintained 98% on-time delivery.
        • Achieved 99.5% claim-free freight handling.

Linehaul Supervisor, (2000-2001)
         •   Coordinated all activities of 10 shuttle drivers and 45 two-man linehaul teams.
         •   Ensured compliance with customer deadlines and DOT regulations.

 Dock Worker, (1999-2000)


1996-1999      PATRICK'S BAR & GRILL; Rosemead, California
               Manager
               .  Oversaw bar/restaurant operations and customer relations at popular venue.
               .  Scheduled, trained and supervised staff; ordered inventory; stocked bar supplies.
               .  Organized opening/closing procedures, register reconciliation, and banking.


1983-1995      GENERAL TELEPHONE (GTE); Irwindale, California
               Installer/Warehouse Associate
.   Installed, repaired phone lines; loaded and off loaded trucks; pulled orders; effectively
                handled customer service matters.


EDUCATION   Business Major, PASADENA CITY COLLEGE; Pasadena, California

TRAINING    Customer Service, Management & Supervision, Haz Mat, Certified Forklift Driver

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Writing Sample

  • 1. 1TONY MENDOZA 1012 Montecito Drive, Montebello, Ca. 91776 Mobile: 626-825-2874 tbonemendoza@hotmail.com OBJECTIVE Seeking a position as a transportation manager/supervisor which will utilize my extensive organizational abilities, strong people skills, business experience, and creative approach to problem-solving, strategy development and fulfillment of business goals. SUMMARY OF QUALIFICATIONS  A result-oriented, accomplished operations manager proven to improve business processes, output, and profitability. Managed the highest revenue-producing terminal, three years consecutively, for a leading freight company operating 150 hubs nationwide.  Effective leader and team builder credited with developing personnel for advancement and boosting retention. Coached management skills, resulting in multilateral staff goal attainment.  Organized, diligent and multi-tasked professional demonstrating outstanding customer service skills on both internal and external levels, setting operating records for safety, productivity and on time deliveries.  Computer proficient in Windows XP, AS400, Descartes Routing, and use of Internet research and communication tools. Bilingual English/Spanish. PROFESSIONAL EXPERIENCE 1999-2006 OLD DOMINION FREIGHT LINES; Montebello, California Operations Manager, (2002-2006) • Directed day-to-day activities of a 75-door warehouse, with chief responsibility for loading and routing of inbound freight, on-time delivery, customer service, and claims handling. • Directly managed 40 dock associates, overseen team of 50 local drivers, 25 administrative personnel. • Coordinated fleet operations for 150 trucks. • Administered staffing, hr matters; interviewing, hiring, training, scheduling, goal setting, performance reviews. • Led terminal to No. 1 in company for profitability, generating $1 million in net increases annually three years in a row. • Set operating records for first and third quarters of 2005 at 87% and 86%, respectively. • Achieved record high for inbound production at three bills per hour. • Only terminal in the system with 100% accident-free inbound operations for an entire year. • Helped design and implement Descartes routing system, prior to company-wide roll-out. Outbound Supervisor, (2001-2002) • Supervised 35 associates in all areas of off loading and loading of outbound freight. • Managed customer service and prepared quarterly outbound service report. • Maintained 98% on-time delivery. • Achieved 99.5% claim-free freight handling. Linehaul Supervisor, (2000-2001) • Coordinated all activities of 10 shuttle drivers and 45 two-man linehaul teams. • Ensured compliance with customer deadlines and DOT regulations. Dock Worker, (1999-2000) 1996-1999 PATRICK'S BAR & GRILL; Rosemead, California Manager . Oversaw bar/restaurant operations and customer relations at popular venue. . Scheduled, trained and supervised staff; ordered inventory; stocked bar supplies. . Organized opening/closing procedures, register reconciliation, and banking. 1983-1995 GENERAL TELEPHONE (GTE); Irwindale, California Installer/Warehouse Associate
  • 2. . Installed, repaired phone lines; loaded and off loaded trucks; pulled orders; effectively handled customer service matters. EDUCATION Business Major, PASADENA CITY COLLEGE; Pasadena, California TRAINING Customer Service, Management & Supervision, Haz Mat, Certified Forklift Driver