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Joe Camara
3036 Peach Bottom Ln.
Charlotte, NC 28205
Joecamara28@yahoo.com
Phone: (7 04) 890-1926
 Over 10 years of diverse customer service experience.
 Proven ability to multi-task and demonstrate effective communication skills.
 Technical proficiency operating Microsoft Windows, along with the ability to
troubleshoot complex technical issues.
 Resourceful and conscientious team player skilled in time management.
Education:
Woodham High School, Pensacola, FL (June 1997)
Professional Experience:
December 2008 –May 2016 Integrys,Charlotte,NC
Customer ServiceRepresentative/Team lead/French Interpreter
 Manage inbound phone calls for new and existing customers inquiring about utility
service gas/electric, with the ability to resolve the customer’s problem with first call
resolution. Prepares work orders as required for all services provided
 Completes work assignments and priorities
 Operate Microsoft Office to document customer accounts. While multitasking, speaking
with customers along with data entry. Download and distributes work orders for meter
readings and utility service reconnection and meter maintenance
 Coordinate payment arrangements for customers to ensure account balances are current.
Along with processing customers payments daily.
 Supports document processing data management with clerical support.
 Demonstrate business acumen by resolving billing discrepancies, efficiently.
 Able to work well under pressure in a fast paced environment.
 Help assist with translation with French speaking customers.
January 2008 –August 2012 Spring Hill Suite by Marriot, Charlotte, NC
Front desk clerk/Maintenance/Shuttle Driver/ Supervisor:
 Maintained front desk appearance while greeting all guest. Responsible for answering
multi-line telephone system and handling cash and deposits
 Handled general maintenance repairs of guest suites, facilitated preventive maintenance
while following all federal, state, and local regulatory hotel guidelines.
 Followed traffic regulations in order to transport guest from the hotel, to the airport and
various locations. Adapt to all weather condition.
 Displayed a positive attitude and my true passion for the hospitality business.
April 2001 –October 2009 Watkins Motor Lines, Charlotte, NC
Logistics Operator:
 Handled the conveyor system operations, downloaded and released orders, assigned
trucks, addressed out of stock issues, monitored overall support system, responsible for
loading and unloading freight.
 Operated forklift, HiJaw, pallet jack, and switcher or sort.

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Joe Camara French Customer Service

  • 1. Joe Camara 3036 Peach Bottom Ln. Charlotte, NC 28205 Joecamara28@yahoo.com Phone: (7 04) 890-1926  Over 10 years of diverse customer service experience.  Proven ability to multi-task and demonstrate effective communication skills.  Technical proficiency operating Microsoft Windows, along with the ability to troubleshoot complex technical issues.  Resourceful and conscientious team player skilled in time management. Education: Woodham High School, Pensacola, FL (June 1997) Professional Experience: December 2008 –May 2016 Integrys,Charlotte,NC Customer ServiceRepresentative/Team lead/French Interpreter  Manage inbound phone calls for new and existing customers inquiring about utility service gas/electric, with the ability to resolve the customer’s problem with first call resolution. Prepares work orders as required for all services provided  Completes work assignments and priorities  Operate Microsoft Office to document customer accounts. While multitasking, speaking with customers along with data entry. Download and distributes work orders for meter readings and utility service reconnection and meter maintenance  Coordinate payment arrangements for customers to ensure account balances are current. Along with processing customers payments daily.  Supports document processing data management with clerical support.  Demonstrate business acumen by resolving billing discrepancies, efficiently.  Able to work well under pressure in a fast paced environment.  Help assist with translation with French speaking customers. January 2008 –August 2012 Spring Hill Suite by Marriot, Charlotte, NC Front desk clerk/Maintenance/Shuttle Driver/ Supervisor:  Maintained front desk appearance while greeting all guest. Responsible for answering multi-line telephone system and handling cash and deposits  Handled general maintenance repairs of guest suites, facilitated preventive maintenance while following all federal, state, and local regulatory hotel guidelines.  Followed traffic regulations in order to transport guest from the hotel, to the airport and various locations. Adapt to all weather condition.  Displayed a positive attitude and my true passion for the hospitality business.
  • 2. April 2001 –October 2009 Watkins Motor Lines, Charlotte, NC Logistics Operator:  Handled the conveyor system operations, downloaded and released orders, assigned trucks, addressed out of stock issues, monitored overall support system, responsible for loading and unloading freight.  Operated forklift, HiJaw, pallet jack, and switcher or sort.