This document is a resume for Beth A. Pokorny-Beckel outlining her professional experience and skills. She has over 10 years of experience in customer service roles, including as an administrative assistant and receptionist. She has strong computer skills across various software programs and operating systems. Her experience also includes volunteer work managing personnel and fundraising as well as substitute teaching and coffee barista jobs.

1. Beth A. Pokorny-Beckel
226 Hawkins Road  Clarksville, TN 37040  (931) 551-4069 home (931) 206-2464 cell  bbeckel4747@gmail.com
Profile
Detail-orientated, personable business professional with an excellent customer service 10-year track
record. Talent for quickly mastering technology to suit all business needs. Adaptable and tactful with
professionals and non-professionals at all levels to include the ability to work with all diverse populations.
Accustomed to handling sensitive, confidential records. Multitasked with keen written and verbal
communication skills.
Skills Summary
 Detailed Oriented
 Customer Service
 Office Machines
 Time Management
 Leadership Experience
 Computer Operations
 Telephone Etiquette
 Team Player
 Filing Systems
 Bookkeeping
 Analyze Data
 Multi-Tasking
 Ten Key
 Cash Handling
 Business Correspondence
Professional Experience
COMPUTER SKILLS
 Hardware - PC Computers – IBM, MAC, Dell, Gateway
 Software- Microsoft Word, Excel, Power Point, Access, Works, Abra Suite, Client Track
Adobe, Page Maker, Acrobat, Front Page, Word Perfect, Peachtree, Quicken Books, Multimedia,
Turbo Tax, Realtracs, Wolf Connect
 Operating Systems- Windows 8.1, Windows 94-98, ME/XP & NT, Vista, Office& Professional, 7 Vista,
DOS
 Data processing, electronic mail, graphics, PowerPoint, Excel, Access, Word, Outlook Express and
Netscape
 Created Database for Human Resources Trainer & Recruitment Coordinator
 Updates electronic calendar, lists, bulletins, reports; statistical data
 Helped with the creation of & set up the Drivers Education Web Site- consumer/business side
 Data Base research interfaced with multiple operating systems to insure quality control between
agencies
 Keeps company manuals, mailing lists & important documents updated
 Created Power Point Presentations for President & Vice President
CUSTOMER SERVICE/PROBLEM SOLVING
 Oversee front-office operations and provide impeccable customer service:
 Answers multi-line phone, direct questions, concerns and messages to appropriate personnel
 Creates, copies, edits, stores, retrieves and prints correspondence, documents, form letters, memos,
reports, mailing lists, spreadsheets, Power Point Presentations for 3 Offices
 Proofreads/edits material, type and reproduce material for office and classroom use
 Maintains office files
 Schedules Appointments and confirms with Home Owners for Showings
 Inputs Information for Multiple Listing Service for homes going on the market
 Maintains and runs Company store and reorders items as needed
 Assists in scheduling our Business Services Division Customers for DOT physicals
 Receipt in monies from Mail distribution, Business Services & Drivers Education customers that
come to the office, or customers over the phone
 Guide customers through the company website for Career Readiness Testing or Signing up for
Drivers Education
o To maximize customer satisfaction Step by step instruction on where to type and click and
where to input information into computer.

2. Beth A. Pokorny-Beckel
 Developed and implemented the Drivers Education Spreadsheet
o Maintained customer service/relations by registering students within the 8 counties
maintained $25000 per month in revenue for 5 months while website was being
developed; within the Business Service Division, Drivers Education Division.
 Developed and maintained Human Resources Database Access and Excel for new hire for
quick access to specific needs within the companies applicants.
VOLUNTEER EXPERIENCE
 Family Readiness Group Leader for 594th
Transportation Company, Fort Campbell, KY, 2000
to November 2007
Manage personnel, deal with individual issues, organize and run fundraisers, lead company meetings,
and create and distribute information to all involved.
 Marshall Parent Teacher Organization, President, Vice-President, Treasurer, and Volunteer
Coordinator, Fort Campbell, KY, 2001 to 2004 worked with school personnel to achieve set goals and
developed a cohesive relationship within the school, ran all aspects of the organization throughout the
3 years of Leadership.
Employment History
COLDWELL BANKERS, CONROY, MARABLE & HOLLEMAN,
Clarksville, TN 2012 August to Present
Administrative Assistant/Receptionist (FT)
NORTH CENTRAL INSTITUTE –Clarksville, TN 2012 March to 2012 August
Registrar Assistant for Military to Civilian Certificates (FT)
WORKFORCEESSENTIALS, INC. - Clarksville, TN 2007 November to 2012 March
Administrative Assistant/ Receptionist (FT)
Drivers Education Instructor (PT)
DEPARTMENT OF DOMESTIC DEPENDANT ELEMENTARY AND SECONDARY SCHOOLS,
Fort Campbell, KY 2003 November to 2008 March
Substitute teacher for grades Pre-Kindergarten to 12th.
MUGSY’S, Clarksville, TN 2005 September to 2006 February
Coffee Barista (PT)
MARSONECK MANAGEMENT AND CONSULTANTS, Pittsburg, PA
Crossing Guard for Middle School Age Children (PT) 2002 February to 2004 January
COSTAL CAROLINA COMMUNITY COLLEGE, Jacksonville, NC
Computer Instructor and Cake Decorating Instructor (PT) 1997 November to 1999 August
Education
A.A.S. in MASSAGE THERAPY 2006 June 3.74 cumulative
GPA Miller-Motte Technical College, Clarksville, TN
A.A.S. in INFORMATION SYSTEMS 1998 August 3.35 cumulative
GPA Coastal Carolina Community College, Jacksonville, NC
226 Hawkins Road  Clarksville, TN 37040  (931) 551-4069 home (931)206-2464 cell  bbeckel4747@gmail.com
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