The document discusses Japan's reputation for quality. It notes that Japan leads in industries like automobiles, electronics, and steel. Key brands highlighted include Toyota and Sony. The quality movement in Japan began after World War II with influences from Deming and Juran. Total Quality Management principles emphasize continual improvement and customer satisfaction. Japanese products are praised for their quality, reliability, and conformance to requirements. Unique features include superior performance and environmental protection.

1. If it is Quality….. It’s Japan…..!!!!
Team Members:
Arindam Mallick
Diganta Sengupta
Sitanath Tripathi Kolkata
Rajiv Saha 04-12-2011
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2. Topics covered
 Reason for popularity
 Leading Industry
 Leading Brand
 Japan's Quality Movement
 TQM
 Quality Innovation
 Examples Quality Dimension
 Why Japanese Products are best
 Unique feature in Japanese Product
 Environment Support 2
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3. What are the reasons for
popularity of products from
a particular country?
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4. Reason behind popularity of Products
 In some countries, due to low cost of production the
prices of products is very low.
 Some use cutting edge Technologies.
 Some apply aggressive marketing and good
packaging.
 Last but not the least, Quality.
And whenever we think of Quality we think of Japan.
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5. Leading Industry in Japan
Automobiles
Non-ferrous Japan is among Electronics
metals world's largest
producers of motor
vehicles, electronic
Processed equipment, machine
Chemicals
foods tools, steel and
nonferrous metals.
Industrial
Equipment Steel
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6. Leading Brands in Japan
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7. Leading Brands in Japan
Quality
assurance
and
reliability in
the
Japanese
electronics
industry
Japanese Products
Used in Daily Life
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8. Japan's Quality Movement
……………………>
JUSE had registered over 331,000 quality
circles with over 2.5 million participants in
its activities
Kaoru Ishikawa, one of the fathers of TQC in Japan,
had outlined the elements of TQC management
Deming also
conducted one Dr. Joseph & M. Juran of the US raised the level of quality
session for top management from the factory to the total organization. He
management where stressed the importance of systems thinking that begins with
top Japanese product designs, testing, proper equipment operations &
industrialists likes accurate process feedback
Akio Morita ( the co-
founder of Sony Corp) Deming's lecture on statistical quality control notes provided
the basis for a 30-day seminar sponsored by the JUSE and
provided the criteria for Japan's famed Deming Prize
U.S. Occupation Force's mission to revive and
restructure Japan's communications equipment industry
1946 1950 1954 1968 1991 ……………………> 8
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9. TQM (Total Quality Management )
TQM is a comprehensive and structured
approach to organizational management
that achieves best quality of products
and services through using effectively
refinements in response to continuous
feedback
Two key philosophies:
. Continual improvement
. Customer satisfaction
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10. Quality Innovation with Deming philosophy
 The philosophy of William Edwards Deming has
been summarized as follows:
 To increase Quality
 To reduce costs
Adopting appropriate principles of
management, organizations
by reducing waste
staff attrition
 The key is to practice continual improvement
and think of manufacturing as a system, not
as bits and pieces.
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11. Examples Of Quality Dimensions
Quality is defined in two different dimensions
 The view of Producer
 The View of User
 When a producer defines the quality, they ensure the
quality by “Conformance to requirement “.
Manufacturing a product or providing a service may have a
specification to be met. After completion of the work a
systematic mechanism to compare the work done and
requirement of the work are expected to be same. As
closer both, as much quality exist in the work.
 When a User defines the quality, they mean
“Fitness for use”.
Effectiveness of a design, manufacturing method, and
support process employed in delivering a good, system, or
service that fits a customer's defined purpose, under
anticipated or specified operational conditions.
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12. Japanese Products are best in Quality
than other country’s leading brand
 Good quality, reasonable cost and low
maintenance of theirs products.
Example
 Japanese cars have  The Japanese electronic
usually so many products like Sony,
options like Panasonics, Canon
camera, Fuji films are
 auto air condition,
 power steering, popular then the other
 power windows, countries’ products
 air bags , because of their
 lesser engine troubles  best sound ,
 lower fuel consumption  best picture and
 better automatic
transmission
 best performance
 Stability
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13. Unique feature in Japanese Product
 Quality
 Reliable
 Conformance to requirements
 Fitness for use
 Customer Satisfaction
 Superior among competitors
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14. Environment Support
 Japan is taking the lead in developing hi-tech
products that protect the planet.
 They lead the world in the respected ISO 14001
certification for reducing environmental impact.
 The country has almost 10,000 such certified
companies, which compares to a UK figure of
only 3,000.
 Japanese companies are taking the lead in eco-
friendly product design and manufacture. They
are very much concerned about removing carbon,
sound and air pollutions.
Source: http://www.antipixel.com/blog/archives/2002/12/13/ecofriendly_japan.html
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15. Going with Toyota tag line
"beyond excellence"
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16. Thanks
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