Mathew George is applying for a senior manager of retail operations position with over 20 years of experience in retail operations management, strategic planning, improving efficiency, and team building. He is currently the retail operations manager for the fashion and footwear division of Landmark Retail in Kuwait where he oversees three verticals and is responsible for strategy, budgeting, inventory management, store operations, and staff development. Prior to his current role, he worked as a store manager for ShoeMart in Dubai.

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Mathew George
Retail operations manager
Landmark Retail, PB 49936, Al Omariya 85154, Kuwait
M: +965-97223503 T: +965-23720551 E: mattsgeo@gmail.com
Job Objective:Searchingforthe opportunitytoworkas SeniorManagerRetail Operationsby securingapositionwith
growingfirm.
Retail operationsprofessionalwithover20years progressive experienceinstrategicplanning,improvingoperational
efficiency,teambuildingandproject management. Able toquicklyunderstandcomplexconcepts,identifyandsolve
problems,turnideasintological strategies,andimplementsystemsthatoptimize productivityandcustomer
satisfaction,decreaseoperatingexpensesandincrease bottomline.
Highlightsof Qualifications:
 Huge experiencein retail sales
 Excellentmathematical andcommunicationskills
 Amazingabilitytoread,write,analyze andinterpretbusinessreports, correspondence andprocedures
effectively
 Exceptional abilitytoidentifyandresolve problemsintimelymanner
 Provenability tobuildproductive teamsthatdeliverexceptionalcustomerservice
 Unique abilitytoidentifyandimplementcostsavingmeasures
 20 year track recordof meetingall budgetandrevenueprojections
Core Knowledge andSkills:Retail Merchandising,Recruitment&Retention, Operations,Store Planning&Design,Team
Leadership, CoachingandMentoring,ProfitandLoss,LossPrevention,Personnel TrainingandDevelopment
PROFESSIONAL EXPERIENCE
Landmark Retail, Kuwait -- 2004 - Till date
Retail OperationsManager- Fashion&FootwearDivision
Core Responsibilities:
 Handlingofthree verticalsof footwear division,,
o High - ShoeMartInternational –KurtGeiger,SteveMadden, Pablosky, Dumond,Carpisa,StrideRight
o Mid - ShoeMart- Home grownbrand(largestfootwearchaininME)
o Value - Shoexpress - Home grownbrandin value segment

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 Key Role:
o Strategiesandbudgetplanningwiththe seniormanagement
Coordinate withBuyersandBrandmanagersinHO on the inventorymanagement
Manage stores andbusinesspartnersensuringopencommunication channel.
Analyze markettrendsand develop businessplanensuringitsimplementationandachievementof
businessgoalsandobjectives.
Ensure brand presentationisupto mark throughwell merchandisedandstockedsalesfloor.
Review,evaluate andprioritize store operationsand requirements, helpinperformance improvement.
Supportand motivate staff tofollow andachieve operational goalsandstrategies.
o Adhere topoliciesandprocedures inall store operations.
Recruit,develop andretainsalesteamandevaluateeachmember’sperformance.
Train businessaspectstothe teamandarrange othertrainingsessions.
Counsel,motivateandmentorall levelsof staff.
Prepare andanalyze sales reports.
Additional Responsibilities:
Oversee the operationsinEgypt,Jordan,LebanonandIraq(Erbil)
o Provide supporttothe CountryManager intraining, merchandising&VMstandards
o Ensure the smoothstocks flowfromUAE withouthavingproblemsof importcompliance issues
o Assistingin new locationidentification
ShoeMart , Dubai,UAE - 1993 to2004
StoreManager
Managed everyaspectof store operations.Trainedanddevelopedstore staff incustomerservice techniques.Monitored
and implementedcorporate programsinsalesandmerchandising.Directedlarge store teamtocreate a sales
environmentthatconsistentlymetexpectedsalesgoalsandreducedoperatingcosts.
EDUCATION
Bachelor of BusinessAdministration, BombayUniversity,1992
References:
Availableon request.