Lessons Learned at a US Government Agency Monitoring a Large, Highly Regulated Environment - AppSphere16
A large U.S. government agency recently deployed AppDynamics to help technical staff monitor mission-critical production applications with advanced alerting and quickly identify, analyze, and troubleshoot issues in real-time. This successful implementation has a unique design and includes one of the agency's most complex in-house, enterprise-level Java applications. The platform was expanded to monitor databases and clients across multiple regions throughout the U.S. Hear about challenges encountered and how the agency built an effective platform supporting the performance of mission-critical applications to deliver the best customers and end-user services. Key takeaways: o Design and implement an application performance management solution using AppDynamics o How to integrate multiple support teams and maximize outcomes and See code-level visibility and base-lining capability AppDynamics delivers o How to reduce the identification of issues and root cause analysis from several hours to a few minutes For more information go to: www.appdynamics.com
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Lessons Learned at a US Government Agency Monitoring a Large, Highly Regulated Environment - AppSphere16
- 1. Lessons learned at a U.S. government agency monitoring a large, highly regulated environment Shahram Ghaffari Technical Team lead and Middleware Architecture | ASRC Federal Data Solutions Edward Hulbert Jr ASRC Federal Data Solutions
- 3. Arctic Slope Regional Corporation, AFDS 3
- 4. Customer Environment 4 Federal Management IT Support Team Case Management Systems Electronic Forms Processing Unified Communications VoIP/IVR Querying & Reporting Environment Integrated Imaging System Claims Processing Electronic Signature Validation Auditing System Environment Arctic Slope Regional Corporation (ASRC) ASRC Federal Data Solutions (AFDS) Account Management Tools (i.e. PW Reset) Collaborative Lifecycle Management Environment
- 7. What shined 7 On-prem supportEasy license model Hierarchy model matchCommand line/config file Fast & easy setup EJB v1 support Thin client Auto discovery Low overhead Remote DB agent
- 10. In house with EJB 1 Slow Delphi <-> Java client <-> Java Server JDBC 1 Integration with Federal agencies No visibility Nation wide Performance measured user Benefits/ money Application Characteristics 10
- 11. What AppDynamics looks like (normal) 11 Middleware Node health violation Tier health violation
- 12. Entry point 12 Instrumentation for client entry point
- 13. Health Rule 13 NODES health rule
- 14. Node Violation 14 TIERS health rule
- 15. CHALLENGES
- 16. Environmental difficulties 16 • Distributing agents • Health violation • Instrument Java client • DB agent permission • Attaching agent VDI image • BT and DB calls correlation • Upgrading remote Java agents • Default baseline Clients on Citrix doesn’t go away when image is removed
- 17. BENEFITS
- 18. What AppDynamics provided 18 Visibility No finger pointing Proactive Incident Management Reduced Resolution time by 85% Transparency DevOPS team Dashboards Decreased Priority 1 tickets by almost 75% Saved time and money
- 20. Some critical configuration 20 Instrumentation for client entry point TIERS health rule NODES health rule
- 21. 21 User experience improved Execution time dropped…
- 22. 22 Filer performance Lock wait time
- 24. 24 Mystery solved… Mystery node with same IP as MT
- 26. SUMMARY
- 27. Take aways --------> AppDynamics… 27 1) Supports a unique and highly regulated environment 2) Solves unknown and previously unidentifiable issues 4) Saves time and money 3) Supports a wide range of performance challenges
- 28. Questions?
- 29. Please give us your feedback—Session T8553 • Complete the online survey you'll receive via email later today or via text at: Text this number: 878787 Text this word: APPSPHERE • Every time you submit a session survey, your name will be entered in a random drawing. We're giving away Amazon Echos to 5 lucky winners! • Thank you for your input . 29 Win!
- 30. Thank You