1. Mary Hancock
9400 Shanna Dr. Louisville,KY 40299 | (502)889-6260 | missmarywhitlock@gmail.com
Education
Indiana University Southeast
Graduated August 2014
(General Studies-B.S)
Career Objective
I am a highlydedicated,skilled,and driven professional candidate seeking a service/administrative position.Iam
seeking a professional position thatenables me to supportand work with people.
Skills
TECHNICAL: Proficient in Microsoft Office (Word, PowerPoint,Excel, and Outlook), website creation,and various
other computer related programs
PERSONAL: Proficientin Research Writing,Excellent customer service and interpersonal skills,Team player with
high values,Determined,and Dependable
Work Experience
Recovery Specialist at Trover Solutions (2015-2016)
Job Responsibilities included: Review,type and order electronic historyon all assigned files,respond to
incoming phone calls,place multiple outbound phone calls,negotiate files with attorneys & third parties
adjusters ofclient’s patients. Use Interpersonal skills when speaking with patients.Knowledge ofLiens and
Medicare/Medicaid is a required.
Quality Control Tech at Rainbow Design Services (2014-2015)
Job Responsibilities included: Use AutoCAD to check quality of drafted maps and work with team
members to meet strict deadlines. Attention to detail was essential for this position.
Receptionist Oaklawn Rehab Facility (2014)
Job responsibilities included:Consultwith nurses and staffwhile independentlyplacing incoming patients,
update patientrosters dailywhile maintaining residentconfidentiality,documentpatientinsurance,including
Medicare and Medicaid, answer calls in a timely manner to ensure patients are admitted and discharged
correctly, and restock necessaryoffice supplies.
Student Worker for Residence Life and Housing at Indiana University Southeast (2013-2014)
Job responsibilities included:File and maintain confidentialityof residents,sort,distribute,and manage
incoming mail in an organized manner,respond quicklyto incoming phone calls,positivelyrepresentthe
policies and values ofresidence life at Indiana UniversitySoutheastby providing greatcustomer service to
all students,parents,etc.
Volunteer Experience
Southeast Christian Church (2005-Present)
Serve on multiple projects; including the Salvation Army and different Southeast productions.
Participate as an escort (2010-present) for the SHINE Formal Prom for the disabled.
Epilepsy Foundation of Kentuckiana (1998-Present)
Advocate for children throughout the United States who are struggling with Epilepsy.
Participate in fundraising and events to raise awareness about this disease.
