1. JOEL GLENN
14505 Delaware Ave.  Lakewood, Ohio 44107  H: 419-419-9086 C: 419-419-9086 E: glenn.joel.14@gmail.com
HE ALT HC AR E AD M IN IS T R AT I O N
 Ability to plan, and implement projects until completion
 Proficient in Microsoft Office Suite
 Excellent verbal and written communication skills
 Strong organizational skills and attention to detail
 Corresponded in small group discussions to complete projects
EDUCATION
Bachelor of Science in Health Service Administration with Business Administration &
Psychology Minors
Ohio University, Athens, Ohio (June 2014)
RESEARCH EXPERIENCE
Conducted a research project that focused on the growing number of baby boomers and the need for long
term care facilities. To formulate my business plan I conducted research that looked into key metrics such
as percentages of insured/uninsured,median incomes, median population ages, commercial property real-
estate prices, and area competition.
PROFESSIONAL EXPERIENCE
LIGHTHOUSE INSURANCE GROUP,Cleveland, Ohio (October 2014 – Present)
Account Specialist
 Trained over 12 recently hired account specialists in phone etiquette, company processes, sales
techniques, and different product lines offered to customers
 Finalized over 600 accounts with premiums worth over $2 million, backed by $200,000 in ancillary
product sales
 Attained a closing percentage of over 30% during tenure while keeping a retention rate of 90%
 Ranked as #2 Salesman in the month of September with annualized commission over $12,000
 Acquired a policy with an annual premium over $20,000; garnered a role on new Medicare sales force
APPALACH. COMM. VISIT’G NURSE ASSOC. / HOSPICE & HLTH SVC. Athens,Ohio (May 2013 –
Aug. 2014)
Intern/ Project Manager
 Organized fundraising effort benefiting their Casserole Comfort program earning over $250 dollars
with prizes donated from various organizations such as the Cleveland Browns and Lake Erie Monsters.
 Researched, created, and implemented a new patient grocery and prescription delivery program
 Participated with the development of the company’s casserole comfort and flower power programs
 Assigned to support the billing department, and update patient emergency contact data
 Ensured HIPPA compliance in patient records by updating themon a bi weekly basis

2. OHIO UNIVERSITY CULINARY SUPPORT KITCHEN (April2012 – August 2014)
CULINARYSUPPORT STUDENT MANAGER/ KITCHEN EMPLOYEE
 Managed a team of over 20 student employees to ensure proper sanitation, cleanliness, and orderliness
of work stations
 Reviewed timeliness of all student employees, scheduled breaks, and scrutinized performance of
assigned daily tasks
 Collaborated with cooks on tasks that needed to be completed and the time frame on each

ADDITIONAL EMPLOYMENT
Landscaper, All Seasons Lawn & Landscape (June 2011 – September 2011 & August 2014 – November
2014)
VOLUNTEER EXPERIENCE
During my time as a member of Pi Kappa Phi I assisted with setting up a yearly fundraising banquet
benefiting suicide awareness. I directly worked with Philanthropy chair to acquire a venue, book a keynote
speaker, book catering, and market the event.
Participated in Athens Beautification Day 2012, 2013, and 2014 which cleaned up litter, and debris
throughout the city of Athens Ohio.
ORGANIZATIONAL DEVELOPMENT
Pi Kappa Phi-Member (2011-2014)
 Aided the Philanthropy committee’s Suicide Awareness banquet
 Recruited over 30 new members for the fraternity
 Fine Tuned our Pie a Pi Kapp fundraiser that benefits Push America
LICENSING
Life and Health Insurance (NPN: 17431641), Licensed in OH, IL, LA, MS, NE, CA, MO, TX, IN, GA, AZ,
NC, TN, AL, FL, OK