1. Elvina Walker
203 W 113 St NY NY 10026.
347-878-4588
vibrown15@yahoo.com
Profile:
Administrative professional with over 15 years’ experience seeking an administrative role with a non-profit organization
where I can use my experience and skills for the benefit of the organization while be provided with the opportunity for
professional growth and advancement.
Professional Experience:
IBEX Global Charleston, West Virginia January 2011-December 2013
Customer Service Representative
 Handled incoming request from customers via email, phone and fax.
 DSL support for existing customers
 Completed call logs and reports, and researched customer billing issues
 Provided administrative support with filing, photocopying and faxing
NCO Financial Charleston, West Virginia June 2009-July 2010
Customer Service Representative
 Handled supervisor call backs as required
 Set up payment arrangements for customers with billing questions
 Conflict resolution
 Accounts payable and accounts receivable
Ticketmaster Charleston, West Virginia December 2008- June 2009
Customer Service Representative
 Sold tickets to ADA customers via email and fax
 Acted as a liaison between merchants and clients
 Organized arrangements for vendor shows set up and ordered all supplies necessary for the shows
 Organized tourism engagements for field supervisors
 Reception relief
 Screened telephone calls
Meadowbrook Acres February 2007-December 2008
Certified Nursing Assistant
 Organized work and handled sensitive and confidential information
 Maintained patient stability by checking vital signs and weight
 Provided patient comfort by utilizing resources and materials, transporting, answering call lights and request
promptly and reporting observations to the nursing supervisor.
Education:
First Step Program, New York, NY March 2013 - June 2013
Career Enhancement and Job Readiness Training
 Computer training in Microsoft Word, Excel, PowerPoint and Outlook 2010
Kaplan University Boise, Idaho Fall 2013
 M.S. Criminal Justice
West Virginia State University Charleston, West Virginia May 1997
 B.A. Liberal Arts
McDowell Board of Education
 High School Diploma