This document discusses market segmentation and communication. It explains that marketing management aims to find, attract, keep and grow target customers through superior customer value. A company's demand comes from new and repeat customers. Marketing management works to attract new customers and build lasting relationships with current customers. The document outlines the steps in target marketing as market segmentation, market targeting, and market positioning. It also discusses the differences between mass marketing and target marketing, noting that target marketing allows for a more cost effective and impactful approach at creating customer loyalty.