1. Karen R. Baars
kbaars77@att.net
251-281-6376
OBJECTIVE
To obtaina positionthatwill utilize myexperience andskillswhileprovidinganopportunityforpersonal
and professional growth.
EXPERIENCE
Software SupportSpecialist January2012-present
MobileCounty Schools,Mobile,AL
 ProvideSoftware support for 92 schools
 Provideinternal trainingto staff members on how to use various types of software
 Troubleshoot issues
 Write and create SQL Queries
 Create reports for different departments
CustomerSupport Lead March 2007-January 2012
Software Technology, INC., Mobile, AL
 Manage a team of well qualified employees and have over 10 years of successful help desk assistanceto
staff and customers in need of technical support
 Providetrainingfor staff and end users
 Excellent written and verbal communication skillsincludingpresentinginformation to upper level
management and educatingconsumers on product functions
 Produce quality technical documents includingmanuals,FAQs,website content, and presentation
materials.
 Manage and Maintain SQLDatabases (SQL 7, SQL 2000,SQL 2005,SQL 2008)
 Install and setup the application for users
ComputerOperator March 2006-2007
MobileCounty Public Schools,Mobile,AL
 Maintained SQL Servers for the districtwideTime Clock system for KRONOS and Subfinder
 Help Desk Support for the Kronos and Subfinder software within the school district.
 Responsiblefor any updates on the software
 Set up maintenance plans and SQL backups for the databases
 Used MicrosoftAccess to pull data and create reports needed for upper management

2. QualityAssurance/SoftwareSupport
August1999-March 2006
Software Technology, Inc.,Mobile, AL
 Prepared Test Plans
 Created different test scenarios,testcases,and test data
 Verified and tested different components of the program to ensure that the application was working
properly
 Setup automated test cases
 Research issues and defects in the software
 Worked with developers on design of the products
 Worked with Virtual MachineSoftware (VM ware) used in testing different environments
Information SystemsAssistant July1998-August 1999
Service One Credit Union, Bowling Green, KY
 Computer Technician for the 4 branches of the credit union
 Repaired and updated software and hardwareon computers and printers
 Maintained nightly backups of the Credit Union’s Database
EDUCATION
1999- Western Kentucky University
Associate in Applied Science
Automated Industrial Systems Technology
1999-Kentucky Advanced Technology Institute
Certificate in Computer Applications Technology
Studiesincluded: Novell 4.11,Computer Hardware and Software,Desktop Publishingapplications,
AnalogandDigital Electronics, Microsoft Applications.