This document contains the resume of Alfonso S. Gonzalez. It summarizes his experience providing over 15 years of technical support and lab management. He has worked at DeVry University, where he has provided technical support to students and assisted with issues on various platforms. He also managed their computer labs, maintained equipment, trained lab assistants, and assisted faculty. His skills include troubleshooting, networking, customer service, and experience with Microsoft Office, Windows, and various technical support tools.

1. 2620 TallowDrive
Euless,TX 76039 Cell:(972) 741 2907
Email:
agsglez@gmail.com
ALFONSO S. GONZALEZ
SUMMARY
 Provided excellent Technical Support to end users by meeting and or exceeding company mandate.
 Multi-faceted experience in timely preparing and presenting solutions for hardware/software issue
resolution.
 Solved/troubleshoot issues with different applications on various platforms.
 Ability to complete assigned tasks and meet deadlines, by following company service level
agreements and protocols.
 Tracked, monitored, and followed up on inquires and requests to ensure client satisfaction.
LANGUAGE FLUENCY
 Read, write, and speak English and Spanish fluently (fully bi-lingual).
 Elementary level – Italian and Portuguese languages.
SKILLS
Troubleshooting • Training • Leadership • Networking • Integration • MS Office • Project Management •
Software Documentation • Customer Service • Technical Support • Testing • Technical Writing • Project
Planning • Windows • iOS • CMC • SCCM • AD • SharePoint • Remedy • ServiceNow • Audio / Visual •
Software • Hardware • McAfee ePO • Citrix Environment • VMWare Environment • Recycling • Assets
Inventory
EXPERIENCE
DeVry University – Irving, Texas 11/2012 – 5/2015
Technical Support - Technical Support Specialist II
 Provide assistance students with issues in both Windows and Mac platforms related to network, wired
and wireless issues.
 Solved/troubleshoot issues with different applications on various platforms as required by educational
applications software.
 Assisted colleagues with issues including; Cisco IP Phones software, MS Office, SharePoint,
Salesforce, ImageNow, Banner, TouchNet, Calabrio, network and printer issues
 Tools include; Cisco Console Manager, AD, SCCM, and RDP.
DeVry University – Irving, Texas 2/2001 – 11/2012
Electronics Lab Technician/Manager
TECHNICAL
 Manage, maintain, update, and upgrade six Computer Laboratories with more than 300 computers.
 This involves supporting more than 20 different educational, administrative and technical types of
software, more than 5 different brands of computers and electronic testing equipment.
 Create, test, uploading system images using IP connections and imaging software applications,
managing network connections between MDF/IDF and classrooms, labs, and faculty/staff offices.
 Advise faculty and staff on new software availability, and functionality.
 Assist students in academic, and technical assignments involving software and hardware
applications.
TRAINING
 Train lab assistants (numbering up to 12 a semester) in technical applications involving all types of
hardware and software supported by the University.
 Train faculty and staff on new applications as they are tested and delivered to the University.
 Provide instruction to students on how to operate equipment and software in support of their
coursework.

2. MANAGERIAL
 Recruit, hire, train, and schedule lab assistants.
 Provide key electronics lab interface to faculty, staff and students
 Maintain inventory levels of components parts.
 Provide technical exercises/functions for visiting high schools, middle schools, and other
organizations.
ELECTRONICS
 Responsibilities included assisting Electronics’ Lab Manager in meeting electronic testing equipment
needs for more than 2000 faculty, staff and students.
 Maintained test equipment, 85 digital equipment workbenches, 27 analog equipment workbenches, 9
telecommunications signal testing equipment workbenches (LabVolt).
EDUCATION
MBA – Project Management concentration. 2007 – Present
Keller School of Management – Irving, Texas.
Bachelor of Science in Technical Management. 2004 – 2007
DeVry University - Irving, Texas.
Associate of Applied Science in Electronics. 1998 – 2000
DeVry Institute of Technology - Irving, Texas.
VOLUNTEER ACTIVITIES
 Closely work with and volunteer for outreach programs involving middle, and high Schools at
Academic Fairs, Latino Fairs, Job Fairs, and University events that provide hands-on projects.
 Volunteer tutor to teach reading skills to dyslexic and other learning disabled children at Shelton
School in North Dallas.
Referencesavailableupon request.