The lecture describes a study centering on the level of importance given by therapists treating people with intellectual disabilities, to activity geared towards social inclusion.
Holistic outcome-based approach towards sustainable design healthcare: aligni...RSD7 Symposium
This document describes a workshop where designers used visualizations to map out healthcare outcomes. In the workshop, participants first worked individually to visualize connections between various healthcare outcomes. They then worked in teams to integrate their individual visualizations and narratives. The visualizations produced common structures like timelines, intensity diagrams, and causal loops. The visualizations revealed opportunities to use outcomes as a shared language and to take a more holistic view of the healthcare system. The discussion highlighted how visualizing outcomes can help align stakeholders and better understand complex healthcare systems.
Supporting paper for NPT Master Class 'Getting ideas into Practice: normalising implementation of complex interventions across the healthcare system' - Collaborating for Better Care Partnership Master Class 23rd October 2014
Effects of Burnout on an Organisation’s Quality Service Provision: Lessons Fr...inventionjournals
This paper investigated the effects of burnout on quality service provision in Midlands Region of Zimbabwe. Using Christian Care as the case study the focal point of the paper was on assessing if burnout has any negative impact on the services offered by the organisation. The sample was made up of 25 participants drawn from both support staff and field staff purposively sampled. Data were generated through interviews and open ended questionnaires. Research ethics were observed through getting permission to carry out the research from the selected NGO and obtaining informed consent from the sampled participants. Grounded theory was used for data analysis and research findings revealed that burnout has a negative impact on employees, organisation and on quality service provision. However if policy on burnout is put in place the effects will be reduced thus enhancing quality service provision. It is recommended that human resources department should take seriously the issue of putting in place policy on burnout so that negative impact of burnout on service provision, employees and organisation are dealt with.
This document provides a summary of a report on emotional labour within service-oriented occupations. It begins with an introduction discussing the growth of the service sector and increased importance of emotional labour. Section 2 then reviews theories of emotional labour, including surface and deep acting, affective events theory, and emotion regulation theory. It discusses how organizational influences and individual emotions impact emotional labour. Section 2 also explores implications for employee performance and turnover. The document concludes by recommending organizations replace emotion display policies with practices supporting employees.
Undertaking high quality and relevant qualitative research at a time of rapid...Merlien Institute
The qualitative research project aims to explore commissioning of long-term conditions care in the NHS during a time of rapid healthcare reform. Using an action research model, the researchers are working with three commissioning communities to balance research with action. This approach helps address challenges of keeping the research relevant as organizations evolve and dissolve during the reforms. By engaging stakeholders, identifying local issues, and providing targeted support, the action research model enables the researchers to adapt to changes while still addressing their research aims. However, maintaining relationships and engagement is time-intensive as contacts and structures change. The researchers must also balance facilitation with maintaining independence. Overall, the flexible action research approach supports both observation and facilitating improvements, with the goal of informing policy recommendations
Popular or political? Trade-offs in health impact assessentBen Harris-Roxas
This document summarizes findings from the first phase of an Australia-New Zealand study on the effectiveness of health impact assessments (HIAs). It presents data on levels of community involvement and controversy in HIAs. The data show that most HIAs involved community participation but also faced some level of controversy. HIAs that involved communities and faced higher controversy were less likely to directly influence decisions but more likely to raise general awareness. The relationship between participation, controversy and effectiveness is complex with many trade-offs to consider. An example from Lithgow, Australia is provided to illustrate these trade-offs.
Does getting along matter? Tourist-tourist rapport in guided group activitiesIan McCarthy
Guided group activities, where tourists consume with other tourists, are common and important. Although the
tourism and services literature suggests customer-employee rapport impacts customer satisfaction, the composition
and impact of tourist-tourist rapport in guided group activities have received minimal attention. We use a
three-study mixed method approach to conceptualize and examine tourist-tourist rapport in guided group activities.
Study 1 identifies two recognized dyadic dimensions of tourist-tourist rapport (enjoyable interaction and
personal connection) and two new group-based dimensions (group attentiveness and service congruity). Study 2
(video experiment) and Study 3 (field experiment) find that enjoyable interaction and personal connection
mediate the relationship between group attentiveness and service congruity with satisfaction. Thus, touristtourist
rapport in a group context is more multidimensional and complex than previously conceptualized for
customer-employee rapport and non-group contexts. Further, we find tourist-tourist rapport is a critical service
factor such that high levels satisfy, while low levels dissatisfy.
The document discusses the importance of evaluating outcomes in service delivery. It notes that while services often focus on outputs like clients served, evaluating outcomes is important to determine if a service is making a meaningful difference. Evaluating outcomes can improve services by providing insights into who benefits most and which program elements are most effective. Both monitoring data and evaluations are important, with evaluations helping to assess effectiveness, processes, and cost-effectiveness. The document outlines different evaluation methodologies and challenges in measuring outcomes.
Holistic outcome-based approach towards sustainable design healthcare: aligni...RSD7 Symposium
This document describes a workshop where designers used visualizations to map out healthcare outcomes. In the workshop, participants first worked individually to visualize connections between various healthcare outcomes. They then worked in teams to integrate their individual visualizations and narratives. The visualizations produced common structures like timelines, intensity diagrams, and causal loops. The visualizations revealed opportunities to use outcomes as a shared language and to take a more holistic view of the healthcare system. The discussion highlighted how visualizing outcomes can help align stakeholders and better understand complex healthcare systems.
Supporting paper for NPT Master Class 'Getting ideas into Practice: normalising implementation of complex interventions across the healthcare system' - Collaborating for Better Care Partnership Master Class 23rd October 2014
Effects of Burnout on an Organisation’s Quality Service Provision: Lessons Fr...inventionjournals
This paper investigated the effects of burnout on quality service provision in Midlands Region of Zimbabwe. Using Christian Care as the case study the focal point of the paper was on assessing if burnout has any negative impact on the services offered by the organisation. The sample was made up of 25 participants drawn from both support staff and field staff purposively sampled. Data were generated through interviews and open ended questionnaires. Research ethics were observed through getting permission to carry out the research from the selected NGO and obtaining informed consent from the sampled participants. Grounded theory was used for data analysis and research findings revealed that burnout has a negative impact on employees, organisation and on quality service provision. However if policy on burnout is put in place the effects will be reduced thus enhancing quality service provision. It is recommended that human resources department should take seriously the issue of putting in place policy on burnout so that negative impact of burnout on service provision, employees and organisation are dealt with.
This document provides a summary of a report on emotional labour within service-oriented occupations. It begins with an introduction discussing the growth of the service sector and increased importance of emotional labour. Section 2 then reviews theories of emotional labour, including surface and deep acting, affective events theory, and emotion regulation theory. It discusses how organizational influences and individual emotions impact emotional labour. Section 2 also explores implications for employee performance and turnover. The document concludes by recommending organizations replace emotion display policies with practices supporting employees.
Undertaking high quality and relevant qualitative research at a time of rapid...Merlien Institute
The qualitative research project aims to explore commissioning of long-term conditions care in the NHS during a time of rapid healthcare reform. Using an action research model, the researchers are working with three commissioning communities to balance research with action. This approach helps address challenges of keeping the research relevant as organizations evolve and dissolve during the reforms. By engaging stakeholders, identifying local issues, and providing targeted support, the action research model enables the researchers to adapt to changes while still addressing their research aims. However, maintaining relationships and engagement is time-intensive as contacts and structures change. The researchers must also balance facilitation with maintaining independence. Overall, the flexible action research approach supports both observation and facilitating improvements, with the goal of informing policy recommendations
Popular or political? Trade-offs in health impact assessentBen Harris-Roxas
This document summarizes findings from the first phase of an Australia-New Zealand study on the effectiveness of health impact assessments (HIAs). It presents data on levels of community involvement and controversy in HIAs. The data show that most HIAs involved community participation but also faced some level of controversy. HIAs that involved communities and faced higher controversy were less likely to directly influence decisions but more likely to raise general awareness. The relationship between participation, controversy and effectiveness is complex with many trade-offs to consider. An example from Lithgow, Australia is provided to illustrate these trade-offs.
Does getting along matter? Tourist-tourist rapport in guided group activitiesIan McCarthy
Guided group activities, where tourists consume with other tourists, are common and important. Although the
tourism and services literature suggests customer-employee rapport impacts customer satisfaction, the composition
and impact of tourist-tourist rapport in guided group activities have received minimal attention. We use a
three-study mixed method approach to conceptualize and examine tourist-tourist rapport in guided group activities.
Study 1 identifies two recognized dyadic dimensions of tourist-tourist rapport (enjoyable interaction and
personal connection) and two new group-based dimensions (group attentiveness and service congruity). Study 2
(video experiment) and Study 3 (field experiment) find that enjoyable interaction and personal connection
mediate the relationship between group attentiveness and service congruity with satisfaction. Thus, touristtourist
rapport in a group context is more multidimensional and complex than previously conceptualized for
customer-employee rapport and non-group contexts. Further, we find tourist-tourist rapport is a critical service
factor such that high levels satisfy, while low levels dissatisfy.
The document discusses the importance of evaluating outcomes in service delivery. It notes that while services often focus on outputs like clients served, evaluating outcomes is important to determine if a service is making a meaningful difference. Evaluating outcomes can improve services by providing insights into who benefits most and which program elements are most effective. Both monitoring data and evaluations are important, with evaluations helping to assess effectiveness, processes, and cost-effectiveness. The document outlines different evaluation methodologies and challenges in measuring outcomes.
This document discusses a new partnership between Family Health Teams (FHTs) and Public Health in Ontario. There are currently 152 approved FHTs serving over 2.75 million patients. FHTs aim to provide excellent primary health care through interdisciplinary teams of 2-25 physicians providing comprehensive care, chronic disease management, health promotion, and round-the-clock coverage with IT support. The document outlines steps for FHTs to improve quality of care through developing organizational frameworks, building interdisciplinary teams, and building links to community partners. It presents a framework involving a care model, improvement model, and learning model to guide this transition, with the goal of improving clinical, functional and population health outcomes.
Building Resilience Into the Child Protection WorkforceBASPCAN
1) The document discusses building resilience in the child protection workforce. High turnover rates pose risks to children's well-being as it leads to staff shortages and high caseloads.
2) Relationships, particularly with managers, play a key role in workers' resilience. Positive relationships with managers and coworkers can help prevent burnout, while negative or unsupported relationships can contribute to workers leaving their jobs.
3) The quality of management strongly influences organizational culture, staff retention, and the ability to support new workers. Poor management that does not provide supervision or support to workers can negatively impact practice quality and service users.
A toolkit for complex interventions and health technologies using normalizati...Normalizationprocess
The document introduces Normalization Process Theory (NPT), a conceptual model for evaluating the implementation and integration of new health technologies and complex interventions. NPT focuses on the work done by individuals and groups to embed interventions in practice. The NPT Toolkit provides managers, clinicians and researchers with a simplified framework based on NPT to assess implementation processes. It includes questions related to coherence, participation, action and appraisal, and allows users to gauge these implementation factors using a visual interface. The toolkit is meant as an aid for critical thinking, not a validated measurement instrument.
This document summarizes a study on the benefits and difficulties of adopting sustainable practices among the Minnesota tourism industry from 2007 to 2013. The study found that over 80% of respondents agreed that sustainable practices could improve organizational image, attract new customers, improve customer perception and prospects, and increase environmental protection. However, initial financial costs and the time and energy required were still seen as difficulties by over 75% of respondents. Overall, the perceived lack of information and interest from consumers decreased over time, suggesting greater awareness of sustainability issues.
This presentation aims to explore the concept of shared governance in nursing and discuss the principles and models underpinning practice. It also aims to present the obstacles to effective implementation.
Re-imagining occupational therapy clients as communities: Presenting the Comm...Nerida Hyett
Re-imagining occupational therapy clients as communities: Presenting the Community-Centred Practice Framework
Dr Nerida Hyett PhD, MHSc, B.OT
Prof Amanda Kenny, Dr Virginia Dickson-Swift, and Dr Carol McKinstry
Occupational Therapy Australia 27th National Conference, Perth 2017
Twitter: @neridahyett
The document describes the Knowledge-To-Action Cycle, which consists of an Action Cycle and Knowledge Funnel. The Action Cycle is a 7-phase process for implementing knowledge to create planned changes. It involves identifying knowledge gaps, adapting knowledge to context, assessing barriers, selecting interventions, monitoring use, evaluating outcomes, and sustaining use. The Knowledge Funnel distills knowledge through inquiry, synthesis, and creating tools/products for end-users.
The document summarizes plans to redesign the foster care system in Texas to improve outcomes for children and youth. Key aspects of the preliminary design include contracting for a continuum of care through competitive requests for proposals, measuring provider performance based on outcomes, and determining where and how to contract for services geographically. Stakeholder input from over 2,000 individuals has helped inform the plans, and next steps include further addressing implementation issues and obtaining additional stakeholder feedback.
NPT is a framework for thinking about implementing interventions by focusing on how interventions can become part of everyday practice through different groups working together. It involves using four sets of questions to identify potential barriers to successfully implementing an intervention and proposing solutions to improve the implementation process.
The document discusses patient- and family-centered care (PFCC) and its benefits. It defines PFCC as an approach that involves mutually beneficial partnerships between healthcare providers, patients, and families. Research shows PFCC can lead to improved patient and family satisfaction and engagement, better health outcomes, and increased safety. The document also discusses the importance of policies that support family presence and involvement in care. Overall, the document advocates that adopting a PFCC approach requires healthcare organizations and staff to make changes that place patients and families at the center of the care experience and partnership.
Every two years, One Voice Texas membership participates in a survey to evaluate the degree of success of our work. In turn, these results are used by the Board and staff to guide growth of the organization. This survey is conducted by Gerald Goodman, PhD, Professor and Program Director, Health Care Administration, Texas Woman’s University.
HTN Collective impact in Austin Final SlidesNikki Trevino
The document summarizes the work of the Healthy Youth Partnership (HYP) in Austin, Texas to improve youth services through collaboration. HYP was formed to address the needs identified in a needs assessment involving numerous organizations. It focuses on collective impact principles like having a common agenda, shared measurement systems, mutually reinforcing activities, continuous communication, and backbone support. HYP has experienced both support like from partner organizations and challenges like lack of funding in sustaining its work. It outlines strategies used to strengthen collaborations like leadership development and funding partnerships.
Interdisciplinary collaboration in the Veterans health care sector - FinalMichael Clarkson-Hendrix
This study examined the relationship between the percentage of time social workers spend working with OIF/OEF/OND veterans and their perceptions of interdisciplinary collaboration at a VA medical center. A mixed methods approach was used, collecting survey and interview data from social workers. The results showed a positive association between time spent with veterans and reflection on the interdisciplinary process. Qualitative interviews suggested that frequent high acuity cases push teams to streamline their collaboration to better manage overwhelmed veterans. The implications are that education should teach skills in giving feedback to other professions, assessing and treating complex behavioral health conditions, and managing overwhelmed clients.
PROJECT IMPLEMENTATION AND SATISFACTION OF CRISIS INTERVENTION SECTION OF THE...AJHSSR Journal
ABSTRACT: The main purpose of the study is to find out which domain in Crisis Intervention Section
implementation which significantly influences the satisfaction of beneficiaries in Butuan City. The study made
use the quantitative non-experimental research utilizing adapted survey questionnaire. A total of 150
beneficiaries are the respondents of the study. The researcher personally conducted survey questionnaires to the
beneficiaries of the program. Project Implementation and Satisfaction of beneficiaries are two important terms
in the study. The level of beneficiaries satisfaction is considered to be a key element for an institution’s success
of program implementation; a standard in determining the quality of service to the clientele. The statistical tools
used are mean, pearson-r and regression analysis. Findings of the study show that among the indicators
communication with tolerance <.001 shares more than 99.9% of its variance with the rest of the predictor set;
this suggests that the domain that best influences the implementation and satisfaction of beneficiaries.
Moreover, the study revealed in all indicators communication is best influences the two variables. Thus,
communication among organization, social workers and beneficiaries are common influences among them.
KEYWORDS:social work, program implementation, satisfaction, correlation, Philippines.
Running head LOGIC MODELLOGIC MODEL 2Logic modelStu.docxwlynn1
Running head: LOGIC MODEL
LOGIC MODEL
2
Logic model
Student’s name
University affiliation
Date
References
Blue-Howells, J., McGuire, J., & Nakashima, J. (2008). Co-location of health care services for homeless veterans: a case study of innovation in program implementation. Social work in health care, 47(3), 219-231.
Output
Integrating patient care
Communication and collaboration between workers hence resulting to communities of practicing clinicians
Attracting new patients to GLA
Funding a two-year pilot grant
Effective process for psychiatric screening for homeless patients
Outcomes
Homeless project were integrated
The issues of homeless veterans were addressed due to institutional barriers
There was creation of coalition and linking the project to legitimate VA-wide goals
Good sustained program maintenance, process evaluation and encouraging development of communities.
Activities
Building a coalition of decision makers
Introduction of a new integrated program
Inputs
The decision to implement
Initial implementation
Sustained maintenance
Termination or transformation
Running head: PROGRAM EVALUATION 1
PROGRAM EVALUATION 2
Program Evaluation
Institutional Affiliation
Insert the student’s name
Instructor’s name
Course
Date
Introduction
Evaluation of the program is usually done to in order to determine the quality of the program, how effective the program is and how the program is performing. This can help to know if the program is making a significant difference among the targeted people. It can also assist to know if the program is functioning or not. This paper therefore seeks to evaluate the program which is assisting the homeless people within the community.
The two program evaluation questions are: what is the reach of the program? And what has been the impact of the program on the homeless people? The answers to these questions would elicit both qualitative and quantitative results. Therefore, the program evaluation will require both quantitative and qualitative data collection plan. This is because the use of mixed-method approach is convenient since the results and findings would be reliable (Creswell, 2017). After identifying the evaluation program questions, the next step will be to come up with plan of evaluating a program. The plan should consist of methods of collecting data, evidences, the person responsible and the duration.
Program Evaluation Question
Evidence
Methods and sources of collecting data
Person in charge
Duration
1. What is the reach of the program?
Number of building materials distributed
Records of the program
Robert
One month
2. What has been the impact of the program on the homeless people?
Number of people resettled
Number of people not yet re.
1) The document outlines key components to include in an impact framework for assessing ICT-enabled social innovation initiatives, including ICT, personal social services, social innovation, social investment, and impact assessment.
2) It discusses recognized measurement methodologies involving setting goals, developing a framework, selecting metrics, and undertaking analysis. Theories of change are commonly used.
3) Stakeholders in impact measurement are identified as impact creators, funders, beneficiaries and recipients, each with different perspectives.
4) Existing good practice frameworks address measuring social impact generally as well as specific areas like ICT and social innovation. Guidelines emphasize qualitative and quantitative approaches.
Improving measurement through Operations Researchjehill3
Improving measurement through Operations Research
Peter Winch, Johns Hopkins Bloomberg School of Public Health
CORE Group Spring Meeting, April 28, 2010
This document proposes an evaluation design for the Richland County School District One Volunteer Program (RSDOVP) in South Carolina. The evaluation will use a mixed methods approach including surveys and interviews to assess program outcomes, volunteer motivation and satisfaction. The goal is to evaluate if the program is achieving its mission of increasing community involvement in schools and enriching student learning. Key measures of success will include volunteer retention rates and increased participation and job satisfaction. Results will help identify areas for program improvement and make the case for continued funding.
The document discusses implementing an interest checklist within the Durham Tees Valley Community Rehabilitation Company (DTV CRC). It proposes providing staff an introductory pack on the interest checklist and a learning disability friendly version of the tool. This aims to promote increased engagement within the service, client-centered practice, and help identify opportunities to pair peers/volunteers with participants, influence a resource board, and assist with selecting social action projects and workshops. The interest checklist could list a client's interests to help signpost them to opportunities and goals.
This presentation was given at the International Family Planning conference in Kampala, Uganda in November 2009 by IRH Georgetown and the Extending Service Delivery (ESD) Project.
This document outlines a program evaluation for a transitional care program. It discusses using a mixed methods approach, gathering both quantitative and qualitative data to evaluate the program. The data will be analyzed and used to develop recommendations to improve or continue the program. Interviews, surveys, and focus groups will provide information on how well the program is operating and its level of success. The evaluation findings will be used by various stakeholders to refine strategies and guide effective service delivery.
This document discusses a new partnership between Family Health Teams (FHTs) and Public Health in Ontario. There are currently 152 approved FHTs serving over 2.75 million patients. FHTs aim to provide excellent primary health care through interdisciplinary teams of 2-25 physicians providing comprehensive care, chronic disease management, health promotion, and round-the-clock coverage with IT support. The document outlines steps for FHTs to improve quality of care through developing organizational frameworks, building interdisciplinary teams, and building links to community partners. It presents a framework involving a care model, improvement model, and learning model to guide this transition, with the goal of improving clinical, functional and population health outcomes.
Building Resilience Into the Child Protection WorkforceBASPCAN
1) The document discusses building resilience in the child protection workforce. High turnover rates pose risks to children's well-being as it leads to staff shortages and high caseloads.
2) Relationships, particularly with managers, play a key role in workers' resilience. Positive relationships with managers and coworkers can help prevent burnout, while negative or unsupported relationships can contribute to workers leaving their jobs.
3) The quality of management strongly influences organizational culture, staff retention, and the ability to support new workers. Poor management that does not provide supervision or support to workers can negatively impact practice quality and service users.
A toolkit for complex interventions and health technologies using normalizati...Normalizationprocess
The document introduces Normalization Process Theory (NPT), a conceptual model for evaluating the implementation and integration of new health technologies and complex interventions. NPT focuses on the work done by individuals and groups to embed interventions in practice. The NPT Toolkit provides managers, clinicians and researchers with a simplified framework based on NPT to assess implementation processes. It includes questions related to coherence, participation, action and appraisal, and allows users to gauge these implementation factors using a visual interface. The toolkit is meant as an aid for critical thinking, not a validated measurement instrument.
This document summarizes a study on the benefits and difficulties of adopting sustainable practices among the Minnesota tourism industry from 2007 to 2013. The study found that over 80% of respondents agreed that sustainable practices could improve organizational image, attract new customers, improve customer perception and prospects, and increase environmental protection. However, initial financial costs and the time and energy required were still seen as difficulties by over 75% of respondents. Overall, the perceived lack of information and interest from consumers decreased over time, suggesting greater awareness of sustainability issues.
This presentation aims to explore the concept of shared governance in nursing and discuss the principles and models underpinning practice. It also aims to present the obstacles to effective implementation.
Re-imagining occupational therapy clients as communities: Presenting the Comm...Nerida Hyett
Re-imagining occupational therapy clients as communities: Presenting the Community-Centred Practice Framework
Dr Nerida Hyett PhD, MHSc, B.OT
Prof Amanda Kenny, Dr Virginia Dickson-Swift, and Dr Carol McKinstry
Occupational Therapy Australia 27th National Conference, Perth 2017
Twitter: @neridahyett
The document describes the Knowledge-To-Action Cycle, which consists of an Action Cycle and Knowledge Funnel. The Action Cycle is a 7-phase process for implementing knowledge to create planned changes. It involves identifying knowledge gaps, adapting knowledge to context, assessing barriers, selecting interventions, monitoring use, evaluating outcomes, and sustaining use. The Knowledge Funnel distills knowledge through inquiry, synthesis, and creating tools/products for end-users.
The document summarizes plans to redesign the foster care system in Texas to improve outcomes for children and youth. Key aspects of the preliminary design include contracting for a continuum of care through competitive requests for proposals, measuring provider performance based on outcomes, and determining where and how to contract for services geographically. Stakeholder input from over 2,000 individuals has helped inform the plans, and next steps include further addressing implementation issues and obtaining additional stakeholder feedback.
NPT is a framework for thinking about implementing interventions by focusing on how interventions can become part of everyday practice through different groups working together. It involves using four sets of questions to identify potential barriers to successfully implementing an intervention and proposing solutions to improve the implementation process.
The document discusses patient- and family-centered care (PFCC) and its benefits. It defines PFCC as an approach that involves mutually beneficial partnerships between healthcare providers, patients, and families. Research shows PFCC can lead to improved patient and family satisfaction and engagement, better health outcomes, and increased safety. The document also discusses the importance of policies that support family presence and involvement in care. Overall, the document advocates that adopting a PFCC approach requires healthcare organizations and staff to make changes that place patients and families at the center of the care experience and partnership.
Every two years, One Voice Texas membership participates in a survey to evaluate the degree of success of our work. In turn, these results are used by the Board and staff to guide growth of the organization. This survey is conducted by Gerald Goodman, PhD, Professor and Program Director, Health Care Administration, Texas Woman’s University.
HTN Collective impact in Austin Final SlidesNikki Trevino
The document summarizes the work of the Healthy Youth Partnership (HYP) in Austin, Texas to improve youth services through collaboration. HYP was formed to address the needs identified in a needs assessment involving numerous organizations. It focuses on collective impact principles like having a common agenda, shared measurement systems, mutually reinforcing activities, continuous communication, and backbone support. HYP has experienced both support like from partner organizations and challenges like lack of funding in sustaining its work. It outlines strategies used to strengthen collaborations like leadership development and funding partnerships.
Interdisciplinary collaboration in the Veterans health care sector - FinalMichael Clarkson-Hendrix
This study examined the relationship between the percentage of time social workers spend working with OIF/OEF/OND veterans and their perceptions of interdisciplinary collaboration at a VA medical center. A mixed methods approach was used, collecting survey and interview data from social workers. The results showed a positive association between time spent with veterans and reflection on the interdisciplinary process. Qualitative interviews suggested that frequent high acuity cases push teams to streamline their collaboration to better manage overwhelmed veterans. The implications are that education should teach skills in giving feedback to other professions, assessing and treating complex behavioral health conditions, and managing overwhelmed clients.
PROJECT IMPLEMENTATION AND SATISFACTION OF CRISIS INTERVENTION SECTION OF THE...AJHSSR Journal
ABSTRACT: The main purpose of the study is to find out which domain in Crisis Intervention Section
implementation which significantly influences the satisfaction of beneficiaries in Butuan City. The study made
use the quantitative non-experimental research utilizing adapted survey questionnaire. A total of 150
beneficiaries are the respondents of the study. The researcher personally conducted survey questionnaires to the
beneficiaries of the program. Project Implementation and Satisfaction of beneficiaries are two important terms
in the study. The level of beneficiaries satisfaction is considered to be a key element for an institution’s success
of program implementation; a standard in determining the quality of service to the clientele. The statistical tools
used are mean, pearson-r and regression analysis. Findings of the study show that among the indicators
communication with tolerance <.001 shares more than 99.9% of its variance with the rest of the predictor set;
this suggests that the domain that best influences the implementation and satisfaction of beneficiaries.
Moreover, the study revealed in all indicators communication is best influences the two variables. Thus,
communication among organization, social workers and beneficiaries are common influences among them.
KEYWORDS:social work, program implementation, satisfaction, correlation, Philippines.
Running head LOGIC MODELLOGIC MODEL 2Logic modelStu.docxwlynn1
Running head: LOGIC MODEL
LOGIC MODEL
2
Logic model
Student’s name
University affiliation
Date
References
Blue-Howells, J., McGuire, J., & Nakashima, J. (2008). Co-location of health care services for homeless veterans: a case study of innovation in program implementation. Social work in health care, 47(3), 219-231.
Output
Integrating patient care
Communication and collaboration between workers hence resulting to communities of practicing clinicians
Attracting new patients to GLA
Funding a two-year pilot grant
Effective process for psychiatric screening for homeless patients
Outcomes
Homeless project were integrated
The issues of homeless veterans were addressed due to institutional barriers
There was creation of coalition and linking the project to legitimate VA-wide goals
Good sustained program maintenance, process evaluation and encouraging development of communities.
Activities
Building a coalition of decision makers
Introduction of a new integrated program
Inputs
The decision to implement
Initial implementation
Sustained maintenance
Termination or transformation
Running head: PROGRAM EVALUATION 1
PROGRAM EVALUATION 2
Program Evaluation
Institutional Affiliation
Insert the student’s name
Instructor’s name
Course
Date
Introduction
Evaluation of the program is usually done to in order to determine the quality of the program, how effective the program is and how the program is performing. This can help to know if the program is making a significant difference among the targeted people. It can also assist to know if the program is functioning or not. This paper therefore seeks to evaluate the program which is assisting the homeless people within the community.
The two program evaluation questions are: what is the reach of the program? And what has been the impact of the program on the homeless people? The answers to these questions would elicit both qualitative and quantitative results. Therefore, the program evaluation will require both quantitative and qualitative data collection plan. This is because the use of mixed-method approach is convenient since the results and findings would be reliable (Creswell, 2017). After identifying the evaluation program questions, the next step will be to come up with plan of evaluating a program. The plan should consist of methods of collecting data, evidences, the person responsible and the duration.
Program Evaluation Question
Evidence
Methods and sources of collecting data
Person in charge
Duration
1. What is the reach of the program?
Number of building materials distributed
Records of the program
Robert
One month
2. What has been the impact of the program on the homeless people?
Number of people resettled
Number of people not yet re.
1) The document outlines key components to include in an impact framework for assessing ICT-enabled social innovation initiatives, including ICT, personal social services, social innovation, social investment, and impact assessment.
2) It discusses recognized measurement methodologies involving setting goals, developing a framework, selecting metrics, and undertaking analysis. Theories of change are commonly used.
3) Stakeholders in impact measurement are identified as impact creators, funders, beneficiaries and recipients, each with different perspectives.
4) Existing good practice frameworks address measuring social impact generally as well as specific areas like ICT and social innovation. Guidelines emphasize qualitative and quantitative approaches.
Improving measurement through Operations Researchjehill3
Improving measurement through Operations Research
Peter Winch, Johns Hopkins Bloomberg School of Public Health
CORE Group Spring Meeting, April 28, 2010
This document proposes an evaluation design for the Richland County School District One Volunteer Program (RSDOVP) in South Carolina. The evaluation will use a mixed methods approach including surveys and interviews to assess program outcomes, volunteer motivation and satisfaction. The goal is to evaluate if the program is achieving its mission of increasing community involvement in schools and enriching student learning. Key measures of success will include volunteer retention rates and increased participation and job satisfaction. Results will help identify areas for program improvement and make the case for continued funding.
The document discusses implementing an interest checklist within the Durham Tees Valley Community Rehabilitation Company (DTV CRC). It proposes providing staff an introductory pack on the interest checklist and a learning disability friendly version of the tool. This aims to promote increased engagement within the service, client-centered practice, and help identify opportunities to pair peers/volunteers with participants, influence a resource board, and assist with selecting social action projects and workshops. The interest checklist could list a client's interests to help signpost them to opportunities and goals.
This presentation was given at the International Family Planning conference in Kampala, Uganda in November 2009 by IRH Georgetown and the Extending Service Delivery (ESD) Project.
This document outlines a program evaluation for a transitional care program. It discusses using a mixed methods approach, gathering both quantitative and qualitative data to evaluate the program. The data will be analyzed and used to develop recommendations to improve or continue the program. Interviews, surveys, and focus groups will provide information on how well the program is operating and its level of success. The evaluation findings will be used by various stakeholders to refine strategies and guide effective service delivery.
CHAPTER SIXTEENUnderstanding Context Evaluation and MeasuremeJinElias52
CHAPTER SIXTEEN
Understanding Context: Evaluation and Measurement in Not-for-Profit Sectors
Dale C. Brandenburg
Many individuals associated with community agencies, health care, public workforce development, and similar not-for-profit organizations view program evaluation akin to a visit to the dentist’s office. It’s painful, but at some point it cannot be avoided. A major reason for this perspective is that evaluation is seen as taking money away from program activities that perform good for others, that is, intruding on valuable resources that are intended for delivering the “real” services of the organization (Kopczynski & Pritchard, 2004). A major reason for this logic is that since there are limited funds available to serve the public good, why must a portion of program delivery be allocated to something other than serving people in need? This is not an unreasonable point and one that program managers in not-for-profits face on a continuing basis.
The focus of evaluation in not-for-profit organization has shifted in recent years from administrative data to outcome measurement, impact evaluation, and sustainability (Aspen Institute, 2000), thus a shift from short-term to long-term effects of interventions. Evaluators in the not-for-profit sector view their world as the combination of technical knowledge, communication skills, and political savvy that can make or break the utility and value of the program under consideration. Evaluation in not-for-profit settings tends to value the importance of teamwork, collaboration, and generally working together. This chapter is meant to provide a glimpse at a minor portion of the evaluation efforts that take place in the not-for-profit sector. It excludes, for example, the efforts in public education, but does provide some context for workforce development efforts.
CONTRAST OF CONTEXTS
Evaluation in not-for-profit settings tends to have different criteria for the judgment of its worth than is typically found in corporate and similar settings. Such criteria are likely to include the following:
How useful is the evaluation?
Is the evaluation feasible and practical?
Does the evaluation hold high ethical principles?
Does the evaluation measure the right things, and is it accurate?
Using criteria such as the above seems a far cry from concepts of return on investment that are of vital importance in the profit sector. Even the cause of transfer of training can sometimes be of secondary importance to assuring that the program is described accurately. Another difference is the pressure of time. Programs offered by not-for-profit organizations, such as an alcohol recovery program, take a long time to see the effects and, by the time results are viewable, the organization has moved on to the next program. Instead we often see that evaluation is relegated to measuring the countable, the numbers of people who have completed the program, rather than the life-changing impact that decreased alcohol abuse has on ...
SOCW 6311 wk 8 peer responses Respond to at least two collea.docxsamuel699872
SOCW 6311 wk 8 peer responses
Respond to at least two colleagues by doing all of the following:
Name first and references after every person
Indicate strengths of their needs assessment plan that will enable the needs assessments to yield support for the program that they want to develop.
Offer suggestions to improve the needs assessment plan in areas such as:
Defining the extent and scope of the need
Obtaining important information about the target population
Identifying issues that might affect the target population’s ability to access the program or services
Instructor wants lay out like this:
Respond to at least two colleagues ( 2 peers posts are provided) by doing all of the following:
Identify strengths of your colleagues’ analyses and areas in which the analyses could be improved.
Your response
Address his or her evaluation of the efficacy and applicability of the evidence-based practice,
Your response
[Evaluate] his or her identification of factors that could support or hinder the implementation of the evidence-based practice,
Your response
And [evaluate] his or her solution for mitigating those factors.
Your response
Offer additional insight to your colleagues by either identifying additional factors that may support or limit implementation of the evidence-based practice or an alternative solution for mitigating one of the limitations that your colleagues identified.
Your response
References
Your response
Peer 1: McKenna Bull
RE: Discussion - Week 8
COLLAPSE
Top of Form
Needs assessments are a form of research conducted to gather information about the needs of a population or a group in a community (Tutty & Rothery, 2010, p. 149). One purpose of a needs assessment is to explore in more depth whether a new program within an organization or agency is needed (Dudley, 2014, p. 117). Key questions of this type of needs assessment may revolve around: (1) whether there are enough prospective clients to warrant this type of program, (2) the different activities or programs that the respondents would be interested in using, priorities for some activities over others, (3) importance of the activities, and (4) times in which this program would be desired and used (Dudley, 2014, p. 117). Potential barriers for the implementation of a new program should also be assessed to ensure the best possible outcome. Some barriers to services could include factors such as: location, costs, potential need for fees, and possible psychological issues related to such things. The following is an assessment of an intensive outpatient program for youth, and a potential need that is currently being unmet.
Post a needs assessment plan for a potential program of your choice that meets a currently unmet need. Describe the unmet need and how current information supports your position that a needs assessment is warranted.
The intensive outpatient program (IOP) at Provo Canyon Behavioral H.
HCM 3305, Community Health 1 Course Learning Outcom.docxaryan532920
This document discusses systems thinking and community health programming. It provides an overview of the steps to plan, implement, and evaluate community health programs. The key steps include assessing needs, setting goals and objectives, developing interventions, implementation, and evaluation. Evaluation is important to determine a program's effectiveness and identify areas for improvement. Systems thinking is also discussed as an alternative evaluation approach.
Creating digital tools for mental health and employment support: the discover...Department of Health
This report maps out the needs of potential users of an online mental health and work assessment and support service, suggests key user groups and presents a set of design principles for any a potential future service.
The document provides an introduction to a research report that compares perspectives and measures of quality in early years education and care. It discusses three approaches to measuring quality that are examined in the research: Ofsted inspection reports, the Environment Rating Scales (ECERS and ITERS), and quality assurance schemes. The introduction outlines the background context on the importance of quality early years provision. It defines different stakeholders involved in improving quality, including parents, local authorities, early years providers, and central government. It then presents the research questions focusing on stakeholder perspectives of quality and the associations between the different quality measures. The structure of the report is outlined across seven chapters, with the remainder providing context on approaches to measuring quality, the research methodology,
This document provides guidance on evaluating community engagement. It discusses:
- The importance of determining evaluation readiness and capacity before beginning an evaluation.
- Choosing the appropriate type of evaluation (e.g. process, outcome, or impact evaluation) based on the goals and scale of the engagement work.
- A four-step process for planning an evaluation: 1) developing a logic model, 2) seeking focus, 3) identifying measures, and 4) identifying data needs.
- Common data collection methods like surveys, interviews, and focus groups, as well as tips for design surveys and analyzing both quantitative and qualitative data.
The document aims to offer practical, hands-on guidance for community groups
SOCIAL PROBLEM RESEARCH4Social Problem ResearchFebruar.docxrosemariebrayshaw
The National Association of Social Workers (NASW) is the largest professional social workers organization globally with over 130,000 members. It works to protect social workers, develop professional standards, and enhance well-being for people and communities through advocacy. NASW addresses various social problems like homelessness, HIV/AIDS, racism, and sexism. It conducts research and provides services for issues like homelessness in Michigan, which the summary will evaluate using qualitative and quantitative methods.
SOCIAL PROBLEM RESEARCH4Social Problem ResearchFebruar.docxsamuel699872
SOCIAL PROBLEM RESEARCH 4
Social Problem Research
February 24, 2020
Running head: SOCIAL PROBLEM RESEARCH 1
Social Problem Research
The National Association of Social Workers (NASW) boasts over 130,000 members, making it the largest professional social workers’ membership organization globally. The organization protects, develops, and promotes professional social work practice and the welfare of its members. It also deals with the creation and maintenance of professional standards and seeks to enhance the well-being of people, families, and communities within the society through advocacy practices. Furthermore, it aims to improve the quality of life of all people in the nation through the practical tackling of social problems such as homeless, HIV/AIDs and other infections, racism and sexism, etc. It enhances the well-being of individuals and groups through its charitable organization, National Association of Social Workers Foundation (NASWF), which was founded in 2001.
Working under the auspices of NASWF, NASW has the goal of rapidly assisting with social crises response, promotion of [practice-based and evidence-based research, supporting education and research, etc. In a nutshell, NASW provides intervention to various social problems, including tackling the issue of homelessness. Hence, this program will address the problem of homelessness in Michigan. The program evaluation will be conducted using both qualitative and quantitative social research methods.
Therefore, first, how do I know that I have a legitimate research problem in Michigan? Homeless people refers to those who lack regular, fixed, and adequate residences to spend in at night, or those whose primary residences are temporary, or any place that is not recommended for people to get sleeping accommodation or those who live in temporary and supervised shelter. Homeless people do not have stable housing in both rural and urban areas and come from various demographic backgrounds. They also face several health concerns. Hence, it poses a severe public healthcare concern that needs a quick and structured social work service.
Apart from the qualitative underpinning, homelessness is as widespread in Michigan as it is in the entire US. Over 744,313 people, including children, women, and men, were homeless in the US by 2005 (Social Work Policy Institute, 2010). Globally, over a billion people lack adequate housing, of which 100 million are entirely destitute of homes. About 5.4 million families are at risk of becoming homeless because of sufficient income to afford to pay their rent. It is highly probable that over 66,051individuals in Michigan are considered homeless, with the statistics including 41,338 unsheltered and 24,713 sheltered homeless people. The majority of the people considered homeless in Michigan are adults.
Delineating the subparts of the homelessness as a social problem in this research project would be a complicated process. The evaluation criteria follo.
This assignment requires a seperate response to each peers p.docxamit657720
This assignment requires a seperate response to each peer's posting,which should include two references for each peer posting. This assignment is due by Sunday 4/23/17 at 7pm eastern time zone.
1
st
Peer Posting
The Program Evaluation model chosen for this assignment is the responsive evaluation which is a client centered method that places the focus on the program activities instead of the program goals( Chyung, Wisniewski, Inderbitzen, & Campbell, 2013).This model is often used within social agencies or advocacy groups to evaluate the actual activities and their effectiveness through working closely with the stakeholders, including staff, clients, and others who provide support for these programs. To provide the best services, it is important to identify what is working and what areas need improvement in an ongoing process in order to meet the ever changing needs.
This will be an effective method to evaluate a faith based residential treatment program designed to help women in need to recover from harmful life cycle patterns. Within this program participants are presented with opportunities to learn life skills, parenting, job, and educational skills. The program has developed a goal for participants to become independent with a stable living environment where they are able to live free from abuse and substances.
The purpose of this evaluation is to identify areas that are creating the desired effects of success and to identify areas which need improvement. Additionally it is important to identify areas which are not working and decisions need to be made about changing or eliminating these activities. The stakeholders, or community members who have invested in the program through time, efforts, and financially are responsible for determining what areas get funding and support
References
Chyung, S. Y., Wisniewski, A., Inderbitzen, B., & Campbell, D. (2013). An improvement- and accountability-oriented program evaluation: An evaluation of the Adventure Scouts Program. Performance Improvement Quarterly, 26(3), 87–115.
2
nd
Peer Posting
Top of Form
Program Evaluation Model
The type of evaluation that will be used for the treatment program “Childhood Anxiety Center” will be a consumer oriented evaluation (Chyung, Wisniewski, Inderbitzen, & Campbell, 2013). This type of evaluation will relate how the program is run and the effects of the program to the needs of the population it is serving (Chyung, Wisniewski, Inderbitzen, & Campbell, 2013). It will help with improvement and accountability within the program to evaluate the changes with the children being served.
Evaluand
The evaluand is the Childhood Anxiety Center. The children involved in the program are those who who are between the ages of 3 and 12 who have been diagnosed with specific anxiety disorders. These include generalized, social, and separation anxiety disorders. It will also welcome children with specific phobias, obsessive-compulsive disorder, an ...
Revista de Asisten] Social, anul X, nr. 12011, 25-33 25.docxmalbert5
Revista de Asisten]\ Social\, anul X, nr. 1/2011, 25-33 25
Measuring Effectiveness
in Direct Social Work Practice
Bradford W. Sheafor*
Abstract. In many parts of the world social workers are increasingly expected to
provide documentation of the effectiveness of their services. One useful approach to
such documentation is to measure the amount of change clients experience relative to
the issues in their lives being addressed with the social worker. This is one expression
of the popular demand for evidence-based practice: evidence-based evaluation. While
it is not possible to prove that a social worker�s intervention caused the change,
empirical documentation of change can be shown to be associated with the intervention
and the work of the social worker. This trend is somewhat controversial in social work
and, indeed, there are advantages and disadvantages to efforts to quantify client
change. In this article a process is described for conducting an evidence-based evalu-
ation of client change when working in a direct service capacity, i.e., face-to-face
intervention with individuals, families, and groups. In addition to the usual process
followed in assessing and intervening to help change the client situation, additional
steps in the process are to: 1) generate researchable questions that will inform the
social worker�s actions with this client (formative research) or provide summary infor-
mation about the practice outcomes (summative research) to inform future practice
activities; 2) quantitatively measure change in the important variables related to the
issue(s) being addressed; 3) organize the resulting data in a format that helps to
interpret the client outcomes.
Keywords: direct practice evaluation, evidence-based practice, measurement, single-
-subject designs, empirical practice evaluation
Introduction
As social work has evolved, at least in industrialized nations, simply asserting that we are
doing good when serving our clients is increasingly viewed with suspicion. When called upon
to prove that our interventions make a difference for clients, social workers are often
hard-pressed to uphold their claims of success-or defend against others� claims of our failures.
How can we accurately determine if we are truly helping our clients? One approach is
to ask the opinions of the clients who clearly have an important perspective on our work.
However, there are serious limitations to client assessments of the social worker�s perfor-
mance. Clients may not have an accurate basis of comparison to other service providers,
* School of Social Work, Colorado State University, 119 Education Building, Fort Collins, CO
80523, USA, Tel.: (970) 4915654, E-mail: [email protected]
B.W. Sheafor / Measuring Effectiveness in Direct Social Work Practice26
may base their judgments or disliking the social worker as opposed to assessing his or her
competence in addressing the issues, and the client�s assessment may be subject to manipu-
lation as s.
Similar to Marco Lombardi: Promoting Social Inclusion: the Perception of Priorities in Activities Provision by Support Staff - Slide presentation (20)
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Marco Lombardi: Promoting Social Inclusion: the Perception of Priorities in Activities Provision by Support Staff - Slide presentation
1.
2. Promoting Social Inclusion:
the perception of priorities
in activities provision
by support staff
Marco Lombardi, HoGent University & Catholic University of the Sacred Heart, Brescia, italy
Claudia Claes, HoGent University & Gent University, Gent, Belgium
Luigi Croce, Catholic University of the Sacred Heart, Brescia, Italy
Stijn Vandevelde, Gent University, Gent, Belgium
3. Introduction
Social Inclusion is a desired outcome for people with
Intellectual Disabilities and nowadays many organizations and service
providers have in their Mission the promotion of Social Inclusion for the
People they serve.
Yet, research showed that it might be insufficient unless service managers
are also committed in exercising their leadership to inculcate new ways of
working (Clement & Bigby 2007).
Often, supporting organizations are promoting activities that have a low
congruence with the assessment data collected on Clients and
consequently on Personal Outcomes (Claes et al., 2012).
4. Aim
The aim of this study was to investigate whether the Mission of the
organization found a relevant correspondence in the perception of the
priority of supports, provided by staff, related to Social Inclusion and
Taking Care of the person.
5. Method: Sample
3 2
1
4
1
2
1
2
3 1
2
3
3
1
1
2
2
10
1
2
1
2
32323
7
5
8
11
10
8 1
Partecipants
CAGLIARI
CENTO
MANTOVA
MASSA CARRARA
NORD MILANO
OSTIA
PALAZZOLO
PATTI
PESCARA
PORDENONE
PRATO
RAGUSA
ROMA
ALTAMURA
BOLOGNA INTEGRAZIONE
GENOVA INTEGRAZIONE
LA TORRE
BRESCIA FOBAP
FONDAZIONE PIATTI
FONDAZIONE SALERNO
PUNTO DI INCONTRO
TRENTINO
Cremona Dolce
Mantova Dolce
cinisello dolce
trescore dolce
cremona SFA
Cremona CDD
Cremona CDD2
Cremona LAE
Pontevico Il gabbiano
Cremona Agropolis
Cremona ANFFAS
OASI Quinzano
113 Support-workers belonging to 35 different services devoted to
serve people with ID, from all around Italy, were interviewed with an
anonymous self-report based on 2010, McConkey & Collins work
(McConkey and Collins 2010).
6. Method: instrument
The McConkey & Collins questionnaire measures the priority
perception regarding two different kind of tasks:
• Taking Care
• Social Inclusion.
It is composed of 32 items, divided in two subscales. Each item
(working task) had to be rated as 1 (Low Priority), 2 (Medium Priority),
3 (High Priority) or NA (Not Applicable).
A comparison was made between the ratings given by staff to the
activities in the two areas of support.
10. Results: McConkey and Collins questionnaire
73.91
30.43
0
10
20
30
40
50
60
70
80
90
100
Mediana
Percentage of Priority on working tasks
Taking care Social Inclusion
Tasks Median
Standard
deviation
Taking Care 73,91 17,78
Social Inclusion 30,43 14,54
Sig. diff. Wilcoxon (Z = 7,02 p<.001)
14. Results
Despite almost every organization has in its own Mission the promotion
of Social Inclusion, the priority of the tasks, perceived by the operators
was significantly preponderant to Care tasks.
Even the non applicability of task was preponderant on Social Inclusion
then on Taking Care (but not statistically sig.).
15. Conclusions• Utility
This study investigated a possible way to deliver services oriented to produce Social Inclusion outcomes
focusing on the perception of the role of the support worker. A different perception of the staff regarding the
provision of activities could promote the achievement of Inclusive and Quality of Life Outcomes.
• Robustness
The study was conducted on a sample of services collected around Italy. The number and location of
participants could be implemented in future having a more comprehensive vision of the panorama, considering
the different modalities of service provision for the People with ID that each Italian region has.
• Understanding
The scenario could be explained by a operators’ lack of a shared knowledge regarding the importance of Social
Inclusion Outcomes and by the lack of alignment of Support Activities provided by the support staff and the
Mission defined by the organization. Consequently the mission didn’t find an application in the activities that
were provided or at list in the perception of the support staff.
• Relevance
The data collected in this study, first one collected on an Italian population, drives the reflection on two core
aspects. First of all, the need of sensitization regarding Social Inclusion Outcomes for People with ID in the
Support Staff. Consequently, an Organization, as Support Provider, should restructure the support process
linking its support activities to the mission of the organization.
16. References
• Claes, C., Van Hove, G., Vandevelde, S., van Loon, J., & Schalock, R. (2012).
The influence of supports strategies, environmental factors, and client
characteristics on quality of life-related personal outcomes. Res Dev Disabil,
33(1), 96-103. doi: 10.1016/j.ridd.2011.08.024
• Clement T. & Bigby C. (2007) Making Life Good in the Community:The
Importance of Practice Leadership and the Role of the House Supervisor.
Victorian Government, Department of Human Services, Melbourne,Vic..
• McConkey, R., & Collins, S. (2010). The role of support staff in promoting
the social inclusion of persons with an intellectual disability. J Intellect
Disabil Res, 54(8), 691-700. doi: 10.1111/j.1365-2788.2010.01295.x
17. Greetings from Brescia!
Marco Lombardi
Catholic University, Brescia, Lecturer
EQUAL, HoGent University, Researcher
marco.lombardi@hogent.be