Heidi Cleaveland has over 20 years of experience in transportation management, account management, and business ownership. She has a proven track record of managing staff, developing client relationships, and ensuring compliance with industry regulations. Cleaveland holds a Bachelor's degree in Business and is proficient in various software programs and client systems.

1. Heidi Cleaveland
302 Sunset Drive | Polo, Il 61064 | 815.441.8319 | Hcleaveland@kable.com
Result-oriented, adaptable professional with a solid understanding of business operations and client-relationship development. Proven
abilities in client management, organization, team building, and budgeting with a strong communications skill set.
RELEVANT EXPERIENCE
Transportation Manager, Account Executive, March 2012 – current
Kable Distribution, Mt. Morris Illinois
• Manage staff, providing support, account assignments and analysis, training with understanding of employee capabilities.
• Continual development of staff skill sets, understanding, and compliancy required for changing industry needs.
• Provide company-wide support and counsel, with trouble shooting and problem solving for logistical and legal issues.
• Depth of understanding of data and system interaction between departments, as well as system information flow.
• Provide continual support for smooth processes between International Sales, Chief Financial Officer, Business Office,
and Finance. Primary liaison for direct sales market, and support for director.
• Key role for testing and implementation of new lines of business, including monitoring processes through completion.
• Major role in Time Warner International Sales conversion which occurred during an intense industry crisis, with high
levels of client satisfaction through completion.
• Require publishers to maintain scanning integrity for magazine covers, including education on barcodes.
• Monitor information flow and supporting systems from order placement to billing, and collections.
• Create processes to sustain requirements for custom contracts and sales team guarantees, including alternative solutions
when needed.
• Broad understanding of entire newsstand industry, including legal aspects, privacy infringements, and ethical guidelines
needed during collaborative efforts with competitors and clients.
• Experience in budgets, billing preparation, auditing, employee relations issues, delegation, account management, sales,
data transmission and platforms.
• Daily cash balancing, forecasting reports for finance department (Sept 2015 – current)
• Major role in wholesaler audit process, in compliance with Alliance for Audited Media
Transportation Representative, Dec 1993-March 1997, April 2007 –February 2012
• Successfully managed major portions of Spanish title setup with weekly facilitation of Prologix tieline.
• Responsible for customer-sensitive accounts with reasonable cost-effective tailored care.
• Managed and maintained problematic accounts with efficiency and reliability.
• Conceptualized, initiated, and maintained procedures to control account accuracy successfully.
• Successful in building loyal relationships with clients, associates, and key logistic professionals for Kable’s benefit.
• Assisted and maintained process control for Transportation Security Administration compliancy
• Developed communication and awareness for current market compliancy in fractures with relevance to Incoterms and
specific country import regulations as well as backing industry standards in shortage and damaged goods protocol.
• Collaborated with Ozburn Hessey Logistics during a major Transportation Security Administration action against another
freight forwarder that required intense research and document dissemination.
• Provided continual assistance for publishers, consultants, and Account Executives.
• Maintained excellent organized electronic records to provide Sarbanes Oxley compliance.
• Managed and maintained nearly 200 accounts with individual personal attention.
• Increased accuracy in distribution via control methods and conceptualized reports for Source Interlink and Ingram
Periodicals import-result analyzation, sole initiator in streamlined data transmissions for Ingram.
• Maintained information and shipping schedule on deferred National Geographic-Time Warner collaborations and
initiated the appropriate billing.
• Advised publishers on establishing a reliable International freight channel for cost-effective and time-efficient delivery.
• Maintained schedules and coordinating details in Knet system for publishers, keying in on problematic billing with Time
Warner distribution on Publications International Limited and offering viable solutions.
• Educated publishers on barcode standards and industry acceptability with attention to potential financial damage.
• Improved accuracy on International shipments, specifically National Geographic, keying in on problematic freight
forwarders.
• Offered ideas for potential revenue-generating services.
Owner, October 2003 – May 2014
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2. LIMA Clean – Polo Illinois
• Handled all accounts receivable and monthly billing process with 100% collection rate.
• Successfully developed a customer base in highly competitive commercial market.
• Responsible for implementing new procedures in compliancy with Occupational Safety and Health Administration and
employee safety and awareness integration.
• Recruited, trained, managed, and motivated staff of five while maintaining client relations with attention to privacy and
confidentiality of public figures.
• Continuous support system for employees.
• Potential client bidding, contract execution, established and maintained client requirements and expectations.
• Managed high-conflict scheduling situations and deadlines.
• Established and maintained a working budget and all financial records and documents, including payroll.
EDUCATION
Western International University, Phoenix, AZ. Bachelor of Science in Business with a concentration in management and a
3.87 GPA
SKILLS
• Academic and professional experience in Microsoft Office Suite, Kable KNet, and various client systems
• Excellent soft skill sets, fostering mutual respect across diverse employees, vendors, and clients
• Extensive academic and professional database research skills, expert in Kable support systems, as well as proficient Internet
research capabilities
• Public speaking experience
INVOLVEMENTS AND RECOGNITIONS
• Volunteer for Mt. Morris Let Freedom Ring committee as events coordinator 1991-1993
• Volunteer Girl Scouts of America leader 1991-1992
• Volunteer Relay for Life support 2009-2010, committee leader and events coordinator 2010-current
• National Honor Society, American Legion Award, various academic achievements
• Parent teacher organizations 2002-2007 as president, vice president and fundraising chairperson with record fundraising at
the elementary school level
• Volunteer in women’s ministry, including teaching, coordinating, emcee events, coaching individuals, and overall staffing
support
• Media support and volunteer accountant for home church
References available upon request
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