1. 18th - 19th September 2012
Maritim ProArte Hotel, Berlin, Germany
REGISTER NOW - www.managedservices-world.com
2012 OPERATOR-LED
SPEAKER PANEL FEATURES:
Managed Services
Visionary Insights
Managed Services
for the Network
Customer Experience
Management
Cloud-based
Managed Services
Best Practise
Solutions
Stewart Lyons
President and COO
Mobilicity
FREE
ATTENDANCE FOR
OPERATORS*
Software in
Managed Services
Introducing:
DIAMOND SPONSOR PLATINUM SPONSOR GOLD SPONSORS BRONZE SPONSOR
EVENT GUIDE SPONSOR STREAM SPONSOR
Services
Business
Needs and the
Environment
g the
Evolution to LTE
Best Practise
Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
Software in
Managed Services
Managed Servic
Visionary Insigh
Software in
Managed Servic
Driving Growth
the Customer E
Next Generation
Smoothing the
Evolution to LTE
Best Practise
Solutions
Network
Sharing
New Business M
to take MS Forw
Cloud-based
Managed Servic
Counteract Dec
ARPUs with Ma
Bob Azzi
SVP – Network
Sprint Nextel
Antonella Ambriola
CTO
3 Italia
Eric Kuisch
Executive Vice
President
KPN
Oleg Svirsky
CTO
MTS Russia
Rene Herlaar
Head of Network
Vodafone
Netherlands
Mahesh Fernando
Head of VAS
Airtel Lanka
Mohamed Hosny
Managed Services
and Outsourcing
Director
Orascom Telecom
Michael Korbacher
Head of Google
Enterprise
DACH
Ulrich
Hammerschmidt
VP Innovation Projects
Deutsche Telekom
ICSS
EXHIBITORSPONSOR
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VIP COUPON CODE: MBSP25

2. How Can Telecom Network
Managed Services Sustain
With an Unsustainable
Business Model?
This workshop targets telecom operators/carriers, who have experience with managed services
in the network area, who have a running project or who are just considering to step into this
adventure. At the same time this workshop addresses the concerns and issues of today's
managed services providers in this field including those who plan to enter this market. The third
targeted audience-group are analysts and consultants, who focus on telecom network managed
services and who are interested in exchanging their views with a senior telecom managed
services executive, who has helped to create this market and held leading positions there for the
last 20 years. At the end of the workshop each participant will have a very clear picture where
the telecom network managed services market stands today and which scenarios will help these
great solutions to again create value for both - the customer and the vendor.
THE WORKSHOP WILL INCLUDE DETAILED ANALYSIS AND INTERACTIVE DISCUSSION ON:
• Historical development of telecom network managed services
• Deployed business models and their evolution
• What made these business models unsustainable for
• the managed services customer (operator/carrier) ?
• the managed services provider (telecom vendor) ?
• Why does the market still exist and grow in spite of this situation?
• The future of Telecom Network Managed Services:
o IT/Telecom convergence
o From network focus to customer experience
o Transformation instead of single outsourcing contracts
o A journey instead of labor arbitrage
• Will this bring new managed services vendors or even less ?
• The new SUSTAINABLE business model …
WORKSHOP LEADER
Valter D'Avino,
Vice President & Head
of Managed Services
Ericsson
Ulrich Hammerschmidt
VP Innovation Projects
Deutsche Telekom
ICSS
Leroyo Blimegger,
VP Global Technical
Service, Director of
Assurance and
Managed Services
Huawei
Camille Mendler,
Principal Analyst
Informa Telecoms
and Media
Thierry Langlais
VP Professional and
Managed Services EMEA
Alcatel-Lucent
Mehrzad Nabavieh
Senior Director of
Managed Services
ZTE Corporation
Stewart Lyons
President and COO
Mobilicity
Bob Azzi
SVP – Network
Sprint Nextel
Sanjay Mewada
Vice President,
Strategy
Netcracker
Mahesh Fernando
Head of VAS
Airtel
Mesut Tokgoz
Manager ICT,
Corporate
Marketing Director
Turk Telekom
Antonella Ambriola
CTO
3 Italia
Eric Kuisch
Executive Vice
President
KPN
Oleg Svirsky
CTO
MTS Russia
Mohamed Hosny
Managed Services
and Outsourcing
Director
Orascom Telecom
Raul Zamorano
Global Product
Manager Cloud
Computing SaaS
Telefonica Digital
Junaid Khan,
Manager Corporate
Strategy
Ufone
Michael Korbacher
Head of Google
Enterprise
DACH
Phil Irvine
Managing Consulting
PA Consulting
Steve Priestly
Managing Director
Wyless
Rene Herlaar
Head of Network
Vodafone
Netherlands
Steve Holmes
Partner
Baker & Mackenzie
Manfred Schmidtz
Partner / Head of Mobile
Architecture and Services
Detecon International
Hasan Zainal
Senior Product
Marketing Manager
Batelco
Kris Szaniawski
Principal Analyst
Informa Telecoms
and Media
Bengt Nordstrom
CEO
Northstream
Martin Carney
Sales and Business
Development Director,
Europe, Managed
Services,
Alcatel-Lucent
Patrik Jakobson
Head of Network
Sharing
Ericsson Global
Services
Mike Conradi
Partner
DLA Piper
Trevor Cheung
VP Managed Services
EMEA and AP
Huawei
Hasan Tarik Uzun,
Managed Services
Turk Telekom
Bradley Mead
Head of Network
Managed Services
Ericsson
Mohammad Hassan
Consultant,
Outsourcing and
Managed Services
Dialog Axiata
MANAGED SERVICES
WORLD CONGRESS 2012Why Attend.....
Board-Level Experts
Lead Speaker panel
Outstanding Speaker Line-up:
Watch event videos and interviews:
www.youtube.com/InformaTelecomsMedia
Link In with us by joining:
Managed Services Series Group
Network with us on Twitter:
www.twitter.com/telecomstweet #mswc
Find us on Google+:
www.gplus.to/softwareandservices
Join the conversation…
flickr flickrflickr flickr
flickr flickr
Andreas Herzog, MSc.
Founder and Owner of herzconsult
Andreas Herzog provides consulting, planning and implementation services in
the area of business, process and organization transformation. His main focus
is on the ICT-market, i.e. telecom and media operators/carriers and their
managed services providers, who accelerate the deployment of transformation
and managed services solutions in spite of a dramatically changing market
environment.
As President of the Managed Services Business Division at Alcatel-Lucent, Andreas Herzog oversaw and
directed globally all programs and operations related to creating, acquiring and implementing strategic
transformation and managed services relationships with ICT Service Providers and Enterprises. Under his
leadership Alcatel-Lucent grew this business much faster than the related market developed resulting in
a worldwide leading position in this market.
Andreas generated hands-on experience in Services and especially Managed Services as General
Manager for the Services division in Alcatel Austria (until 2004), where he developed the service offering
from a small market position of Alcatel to become #1 on the telecom network services market in Austria
and as Chief Technical Officer of the only European fixed network operator owned by Alcatel, United
Telecom Investment in Hungary (1993-1997).
Andreas received a Master of Computer-Science from Johannes Kepler University in Linz, Austria, with a
special focus on Software Development and Project Management.
Timetable: 13.30 Registration, 14.00 Start, 15.30-16.00 Refreshments and Networking, 17.30 Close
PRE-CONFERENCE WORKSHOP 17TH SEPTEMBER 2012
REGISTER NOW – www.managedservices-world.com
Paul van Puijenbroek
VP Managed Services
EMEA and AP
Shields
Environmental
Tal Stein
Head of Product
Management and
Marketing, Global Service
Comverse
Luigi Miggliaccio
Head of IT
Managed Services
Ericsson
Free Operator Attendance
New Outstanding Speaker Line-up
New Focus on Software
in Managed Services
New Session on CEM
New Session on Cloud
New Session on Integrating
Business with the Environment
ExtendedNetworking Opportunities
NewInteractive Sessions
Rich History -6th annual event
FullSupportof the leading Managed Service Providers
15OPERATOR
SPEAKERS
Managed Services
Visionary Insights
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise
Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Managed Services
Visionary Insights
Software in
Managed Services
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise
Solutions
Network
Sharing
New Business Models
to take MS Forward
Managed Services
Visionary Insights
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise
Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
Software in
Managed Services
Managed Services
Visionary Insights
Software in
Managed Services
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise
Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
d Services
y Insights
e in
d Services
Growth – Enhancing
omer Experience
neration MS
ng the
n to LTE
ctise
s
siness Models
Managed Services
Visionary Insights
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
Services
Networks
Software in
Managed Services
Network Sharing
Customer Experience Management
Recycle
Environment

3. CONFERENCE DAY 1 18TH SEPTEMBER 2012 CONFERENCE DAY 2 19TH SEPTEMBER 2012
08.20 Registration and Refreshments
08.55 Welcome and Speed Networking
09.00 Chairman’s Opening Address
Camille Mendler, Principal Analyst, Informa Telecoms and Media
09.05 Managed Services Industry Outlook
Valter D’Avino, Head of Managed Services, Ericsson
DRIVING THE GROWTH OF MANAGED SERVICES
09.20 User Experience in a Managed Services Context
• The evolution of the Managed Services model
• An integrated approach combining network and IT operations with end-user centricity and organizational alignment
Bradley Mead, Head of Network Managed Services, Ericsson
09.50 Operator Roundtable: Are You Making the Most of Your Managed Services Opportunities?
• Where have the major returns been seen from Managed Services partnerships to date?
• How do you measure effectiveness in Managed Services?
• What will drive the future success of Managed Services?
• What more can the vendor bring to the partnership?
Bob Azzi, SVP – Network, Sprint Nextel
Stewart Lyons, President and COO, Mobilicity
Antonella Ambriola, CTO, 3 Italia
10.25 TVO Modeling Managed Services V2.0 to Deliver Better Business Value
Leroy G. Blimegger Jr, VP, Global Technical Service, Director of Assurance Managed Services, Huawei
10.55 Exhibition Visit, Networking Break and Refreshments
11.45 Next Generation Managed Services – Enhancing Value from End-2-End Management of
Converged Services
• Developing an innovative business model for operational and IT strategy
• Outsourcing nearly all functions – retaining only core selling and marketing
• Aims – to achieve rapid time to market, cost benefit and business and operational excellence
• Partnering with the experts for each function
• Enhancing the customer experience
Stewart Lyons, President and COO, Mobilicity
12.05 Bring True Value to Operators’ Business
Mehrzad Nabavieh, Senior Director of Managed Services, ZTE Corporation
12.30 Ensuring Consistent Customer Experience Service Quality with a Managed Services Approach
• Options to consider for enhancing customer experience management
• Drivers behind managed services focus towards customer experience
• What criteria to look for in order to meet your business objectives
Thierry Langlais, VP Professional and Managed Services EMEA, Alcatel-Lucent
12.55 Managed Services for Business Transformation
• Working with a partner for business transformation
• Developing a strategic roadmap
• Testing business optimisation scenarios
• Transforming the business to meet evolving consumer expectation
Eric Kuisch, Executive Vice President, KPN
13.15 Lunch
SERVICES
14.15 Magnifying Your Growth Through Managed Services
• As IT systems grow more and more sophisticated, greater expertise is required to extract their full potential
• Achieving Potential: Knowing the technology best and being able to maximize utilization of system capabilities,
technology vendors are taking a greater portion of the Managed Services market
• Accelerating Results: Field-proven “factory-backed Managed Services accelerate results through greater
efficiency and faster time-to-market
• Maximizing Value: Technology vendors extend CSP SW capabilities to the maximum – providing professional,
efficient service that draws from extensive accumulated global experience
Tal Stein, Head of Product Management and Marketing, Global Service, Comverse
14.40 Delivering New Services Faster with a Managed VAS Partner
• Delivering a wide range of services – voice, video, internet, mobile TV, entertainment
• Improving the IT environment to strengthen data capacity
• Enhancing the systems to develop better services
• Increasing flexibility and speed of delivery
• Becoming more competitive with fast service launch
Antonella Ambriola, CTO, 3 Italia
15.00 Innovating with Managed VAS to Increase ARPUs
• How can a managed VAS model contribute to an increase in ARPUs?
• Enhancing the customer experience with a managed VAS platform
• Measuring and monitoring VAS
• Detailing the benefits of working with a partner
Mahesh Fernando, Head of VAS, Airtel Lanka
15.20 Mea$uring the Benefits of Implementing a Global M2M Managed Services Strategy
• Why should CEOs, CIOs and CTOs consider implementing an Managed Services Provider (MSP) strategy?
• What are the business benefits they can expect to achieve when deploying an MSP strategy?
• Will an MSP strategy provide a one-stop-shop for an end-to-end deployment and operational support?
• How does the MSP ensure secure and resilient global coverage?
• Where can I see the business benefits on optimizing profits?
Steve Priestly, Managing Director, Wyless
15.40 Succeeding in the Complex M2M Market with a Managed Service Partner
• Maximising opportunities in the M2M space
• Working with a partner to support business-critical M2M applications
• The operator role in M2M
Mesut Tokgoz, Manager ICT, Corporate Marketing Director, Turk Telekom
16.00 Exhibition Visit, Networking Break and Refreshments
NETWORKS
16.40 Evolving the Managed Service Agreement as the Business Changes
• Outlining the initial business drivers for the Managed Services deal
• How has the business changed?
• 4G launch and high growth trajectory
• Transforming the agreement to meet the dramatic increase in network investment
• Evolving the managed services relationship
Bob Azzi, SVP Network, Sprint Nextel
17.00 New Business Models
• Drivers for a wholesale model
• The wholesale network sharing model - the evolution of network sharing
• The wholesale ecosystem
Patrik Jakobson, Head of Network Sharing, Ericsson Global Services
17.20 Developing a TCO Model – Why and How?
Mohamed Hosny, Managed Services and Outsourcing Director, Orascom Telecom
NETWORK SHARING
17.40 Roundtable Discussion: Do the Benefits Outweigh the Risks of Network Sharing?
• Is there any cost-effective way to roll-out extensive rural services without network sharing?
• Accelerating the modernisation of the network with increased efficiency in investment
• How can business models be innovated to reduce the risks?
• Does network sharing for LTE make sense?
Panel Moderator: Phil Irvine, Managing Consultant, PA Consulting
Oleg Svirskiy, CTO, MTS Russia
Junaid Khan, Manager Corporate Strategy, Ufone
A Representative, Helios Towers
09.00 Forecasting Key Trends and Influences in Managed Services
Kris Szaniawski, Principal Analyst, Informa Telecoms and Media
09.15 Panel Discussion – Impact Sourcing
• What is Impact Sourcing and how does it practically work?
• What are the differences between traditional BPO and Impact Sourcing for provider and customer?
• In which areas of BPO is there a demand for Impact Sourcing?
• Case studies
• Future development of Impact Sourcing
Panel Moderator: René Herlaar, Head of Network Vodafone Netherlands, IAOP Certified Outsourcing Professional
Panellists include: Mehrzad Nabavieh, Senior Director of Managed Services, ZTE Corporation
For panellist updates visit www.managedservices-world.com
CUSTOMER EXPERIENCE MANAGEMENT
09.45 Truly Managing Customer Experience Has Begun…
Trevor Cheung, Director, HUAWEI SmartCare, Global Technical Service, Huawei
10.10 Panel Discussion: How Can a Managed Service Partnership Enhance the Customer Experience?
• Focussing the KPIs on the customer experience
• Supporting subscriber growth with scaleable, next generation solutions
• Improving internal system efficiencies
• Reducing time to market of new services
• where can a partner bring added value?
Panel Moderator: Phil Irvine, Managing Consultant, PA Consulting
Manfred Schmitz, Partner/Head of Architecture and Services, Detecon International
Trevor Cheung, Director, HUAWEI SmartCare, Global Technical Service, Huawei
Martin Carney, Sales and Business Development Director, Europe, Managed Services, Alcatel-Lucent
Tal Stein, Head of Product Management and Marketing, Global Service, Comverse
10.40 Exhibition Visit, Networking Break and Refreshments
11.20 IT Managed Services to Impact the User Experience
• Outlining best practise for converged operations
Luigi Migliaccio, Head of IT Managed Services, Ericsson
11.40 Enhancing the Customer Experience with a Transformed and Managed OSS/BSS
• Understanding the need to transform OSS/BSS to maximise the new revenue potential from digital convergence
• Managing the transformation of BSS/OSS with the least disruption and risk to business and operation
• Making the business case for OSS/BSS as a managed service
• Achieving business and operational agility
• Reducing the bottleneck to rapidly monetise new services
Sanjay Mewada, VP Strategy, Netcracker
INTEGRATING BUSINESS NEEDS WITH THE ENVIRONMENT
12.05 Whole Life Cycle Managed Services: Cost reduction and Environmental Compliance
• Whole Life Cycle Managed Services
• Inventory Services, tailored logistics and on-site services
• Repair and Multi Vendor Spare Parts Management Services
• Environmental Services: Reuse, Recycling, Risk Management
• Data Services: Cloud/ERP integration, Web portal, Reporting
Paul van Puijenbroek, VP Managed Services EMEA and AP, Shields Environmental
12.30 Green Outsourcing: How to Achieve the Best of Two Worlds
• How energy savings are given due consideration in outsourcing agreements
• What is the impact onto KPIs/SLA framework?
• How to avoid a counter-productive effect from Managed Service to energy saving initiatives
Manfred Schmitz, Partner / Head of Mobile Architecture and Services Detecon International
12.50 Lunch
Chairman: Bengt Nordstrom, CEO, Northstream
BEST PRACTICE SOLUTIONS
14.00 Best Practice for MS Relationship Management
• How to develop and maintain a good working partnership between operator and vendor
• leveraging the synergies between partners
• sharing the benefits – sharing the risks
• lessons learned from a successful partnership
• how do you maintain the happy intent that is established the outset of the agreement?
Junaid Khan, Manager Corporate Strategy, Ufone
14.20 Using the Legal Negotiation Process to Ensure a Successful Partnership
• Establishing the KPIs
• Focus on contract negotiations
• Strategies for a win-win partnership
• Key commercial principles
• Exploring different models for success
Mike Conradi, Partner, DLA Piper
14.40 Re-enforcing the Do’s and Don’ts of MS Engagements – from the Operator and Vendor
Perspective
• KPI/SLA management model and governance structure
• Essence of successful managed services model
• Strategic partner sourcing and selection
• Team capability building (operator and partner)
• Addressing contractual grey areas
• Contract management
• 3rd party support issues
Mohammad Hassan, Consultant, Outsourcing and Managed Services, Dialog Axiata
CLOUD
15.00 Delivering Cloud-Based Managed Services for the Optimum User Experience
• Companies don’t want to manage their own IT infrastructure
• Businesses of all industries are moving to the cloud – where the future of work lies
• Convergence of cloud, social, mobile and information are shaping almost every IT-related decision
• The CIO's role is pivoting from managing security to innovating for the business - but they have to be fast
• The move to the future in the cloud requires change. Change can be complex and challenging.
• Google is born in the cloud can help businesses to solve these challenges.
Michael Korbacher, Head of Google Enterprise DACH
15.20 Refreshments, Exhibition Visit and Networking Break
16.00 Opportunities for Operators as Cloud Enablers
• Why operators are well-placed as cloud enablers
• Simplifying unified communications with cloud-based solutions
• Offering infrastructure flexibility, cost reduction and business performance optimisation
• Delivering innovative solutions to solve the business challenges of enterprise customer
Raul Zamorano, Global Product Manager Cloud Computing SaaS at Telefonica Digital
16.20 Understanding the Legalities for Cloud-based Managed Services
• detailing the potential threats and legal ramifications associated with the cloud
• understanding the legalities for the public and private cloud
• protecting sensitive data
Steve Holmes, Partner, Baker Mackenzie
OPPORTUNITIES FOR OPERATORS AS MANAGED SERVICE PROVIDERS
16.40 Roundtable Discussion: Opportunities for Operators as Managed Service Providers
• Adding value to the enterprise as an operator managed service partner
• Delivering fixed, mobile voice and data services together with cloud data services
• Managing complex business applications and communications infrastructures
• Building flexible working solutions on an enabling platform
Ulrich Hammerschmidt, VP Innovation Projects, Deutsche Telekom ICSS
Hasan Zainal, Senior Product Marketing Manager, Batelco
Hasan Tarik Uzun, Managed Services, Turk Telekom
17.10 Close of Conference
REGISTER NOW – www.managedservices-world.com
Managed Services
Visionary Insights
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise
Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
Software in
Managed Services
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
Services
Networks
Software in
Managed Services
Network Sharing
Customer Experience Management
Recycle
Environment
Managed Services
Visionary Insights
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
Services
Networks
Software in
Managed Services
Network Sharing
Customer Experience Management
Recycle
Environment
Managed Services
Visionary Insights
Driving Growth – Enhan
the Customer Experienc
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed V
Services
Networks
Software in
Managed Services
Network Sharing
Customer Experience M
Recycle
Environment
Managed Services
Visionary Insights
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
Services
Networks
Software in
Managed Services
Network Sharing
Customer Experience Manage
Recycle
Environment
Managed Services
Visionary Insights
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
Services
Networks
Software in
Managed Services
Network Sharing
Customer Experience Management
Recycle
Environment
Managed Services
Visionary Insights
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
Services
Networks
Software in
Managed Services
Network Sharing
Customer Experience Management
Recycle
Environment
Managed Services
Visionary Insights
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
Services
Networks
Software in
Managed Services
Network Sharing
Customer Experience Management
Recycle
Environment
OPERATOR
OPERATOR
OPERATOR
OPERATOR
OPERATOR
OPERATOR
OPERATOR
OPERATOR
OPERATOR
OPERATOR
OPERATOR
OPERATOR
OPERATOR
Managed Services
Visionary Insights
Software in
Managed Services
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise
Solutions
Network
Sharing
New Business Models
to take MS Forward
Cloud-based
Managed Services
Counteract Declining
ARPUs with Managed VAS
18.10 Networking Tables and Drinks Reception
Meet and network with peers at designated networking tables in an informal reception
Managed Services
Visionary Insights
Software in
Managed Services
Driving Growth – Enhancing
the Customer Experience
Next Generation MS
Smoothing the
Evolution to LTE
Best Practise
Solutions
Network
Managed Services
Visionary Insights
Software in
Managed Services
Driving Growth – Enhancing
OPERATOR