Mall management includes positioning a mall through its location, layout and design. It also includes zoning, promotions, finance management, and facility management. Facility management integrates people, place, processes and technology in a building and optimally utilizes resources to meet organizational needs. It includes infrastructure management, ambience management, and traffic management. Infrastructure management provides facilities to tenants like power, safety systems, and signage. Traffic management oversees foot traffic and parking. Ambience management creates a favorable shopping experience through landscaping, seating, and food/beverage options. Successful malls require a carefully conceived design and good management of functions.

1. BY:
AKHILESH DATTA
MOHIT PANCHAL
PRAKRITI SHARMA

2. What is Mall Management?
Globally, mall management broadly includes:
1.Positioning a mall (Location, Layout and design)
2.Zoning – formulating the right tenant mix and its
placement in a mall
3.Promotions and marketing
4.Finance management
5.Facility management
– Infrastructure, Traffic and Ambience management

3. What is Facility Management ?
• Facility management refers to the integration of
people, place, process and technology in a
building .
• It also means optimal utilization of resources to
meet organizational needs.
• It broadly includes Infrastructure, Ambience and
Traffic management.

4. a) Infrastructure Management:
•Infrastructure management refers to the
management of facilities provided to the tenants
within the mall.
•This includes provision of adequate power
supply, safety issues in case of emergency and
miscellaneous issues related to signage, water
supply, sanitation, etc.

5. INFRASTRUCUTRE REQUIRED:
• Uninterrupted Power Supply with 100%power backup
• HVAC with adequate redundancy
• Fire Fighting & Detection System
• Dedicated Security System
• ETP Plant
• Proper Sewage System
• Water Softening & Purification System
• P. A. System with Channeled Music
• Emergency Lighting in all areas
• Toilets - separate for customers & staff
• Building & Floor Directories
• Signages directing customers towards elevators, toilets, fire exits, etc.
OCCUPANT MANAGEMENT:
•Help desk
•Periodic feedback
•Coordinate construction of shops
•Billing
•Collections
•Attending to grievances
&complaints

6. B) Traffic Management:
•Traffic management includes managing foot traffic into the mall and parking
facilities.
•Foot traffic management involves crowd management inside the operational area
of a mall.
•The flow of people is related to the design of the mall and the spatial

7. C) Ambience Management:
•The overall shopping experience provided for consumers becomes an important
factor for the success of any mall.
•Ambience management includes management of parks, fountains and overall look of
the mall.
In favorable, lush green landscaping with seating facilities and the presence of
food and beverage inside or outside the mall can increase foot.

9. FOR A SUCCESSFUL MALL ……
• A Carefully Conceived Design
AND
• A Good Management Team, managing the
functioning of the Mall.
Efficient Management requires:
• Integration of the Owner and
• The Mall Management Team
Modern, Convenient, Technologically Well-Equipped, Well -
Maintained / Managed and Promoted – Today’s Malls…..

10. Scope of Services
Utilities Management Service Management Management Functions Minor Repairs
• Fire Detection and fire
fighting system
• HVAC
• Lifts & Elevator
• Water and Fire Pumps
• Closed Circuit Television
System
• Access Control System
• Vertical Elevation Systems
• Water & Fire Fighting
Pumps
• Backup Power Supply
• Security
• Electrical & Mechanical
• DG & HVAC Operations
• House Keeping
• Sanitary & Plumbing
• Pest Control
• Landscaping
• Office Support Staff
• Water Effluent Treatment
Plant Maintenance
• Parking Area Management
• Quality Control
• Health and Fire Safety
• Preventive Management
• Energy Management
• Help Desk
• Vendor Management &
Procurements
• Tender Processing
• Inventory Control
• Budgeting
• Equipments
• Civil works
• Carpentry
• Masonry work
• Furniture
• Painting
• Trouble shooting
• Project Work

11. MALL MANAGEMENT: Typical Organization
Structure
Workplace Management & Consultants (NCR) Pvt. Ltd
DeploymentDeployment
Mall Manager
Accountant
Storekeeper
Shift Engineer H/K Exec
CCTV Op Electrician AC Tech Plumber
Lift OpCarpenter
Helper
H/K Sup
Property Manager
Customer Care Exec
Fire Tech
DG Op
Fire Officer
MIS Exec
Security Guard
Security

12. Future trends
The building industry is recognizing the benefits of an integrated
Facility Management Services and the trends are:
• the increased availability of industry specific software packages that
can provide for a wide range of FM requirements;
• data on assets such as buildings and equipment is being viewed as
corporate information that is best managed by the FM department
• increasing interest in web based access to the FM services for
improved access to information by the FM staff and others in the
organization;
• more emphasis on business process re-engineering and staff training
in order to maximize the use and benefits of the system;
• future interfaces with building automation systems in order to achieve
further operating efficiencies.