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Mall Management Strategy Map
The document outlines a mall management strategy map template focusing on key areas such as cost management, financial processes, customer acquisition, and employee satisfaction. It emphasizes achieving profit targets, efficient operations, and fostering innovation while also addressing corporate social responsibility initiatives. Overall, it aims to create a great visitor experience, a supportive environment for tenants, and a positive workplace culture.
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Mall Management Strategy Map
- 1. Mall Management StrategyMap TFS Template This template has been conceptualized from Transcendent Research © transcendent www.transcendent.com.sg Flexible and disciplined Cost Management Cash flow Financial Process Customer Learning & Growth Achieve profit target Profit Increase Value per SQFT OPEX Efficient Administration Processes OPEX / SQFT Efficient Tenant Support Processes Average TAT IT systems support the business User Satisfaction Create Visitor Awareness New customers Acquisition Great Visitor Experience Visitor Satisfaction Index Foster Loyalty Customer Retention (%) Great Tenant Support Tenant Satisfaction Index Establish Great Place to work Employee Satisfaction Index Create Innovation Culture # of Ideas adopted Hire and Retain top Talent Talent Retention Index Efficient Visitor Support Processes Average TAT Corporate Social Responsibility # of CSR initiatives