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1. Malcolm Rajan’s Career Map
192, Ramachandrappa Layout, Lingarajpuram
St Thomas Town PO, Bangalore-84
Cellphone:
98457-18731
email: malcolm.rajan@gmail.com
Profile Character:
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Enthusiastic, resourceful, and trainable graduate with good academic
background , thoughtful and process oriented
Good work-ethic and excellent prioritization abilities developed through
balancing of rigorous work
Professionally committed and responsible. Adapt easily to new situations.
Successfully handled a wide range of functions/operations using a
combination of creative, administrative, organizational, and writing skills.
A. HISTORY
Position
1987–1989
International Software India Ltd., Chennai, India
Technical Writer
1989–1995 Bishop Cotton Boys’ School
Bangalore, India
Computer Science Teacher
1995-2011
Wipro Technologies
Bangalore, India
■ Senior Training Executive (1995-)
■ Manager-Educational Initiatives (2001-)
■ Resource Manager (2004 onwards-)
■ Project Manager (2007-Sep 2011)
Professional learning & work areas attached for the positions
held starting from current role is appended.
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Education
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Masters in Science (Statistics), Loyola College (Autonomous),
Chennai
Bachelor of Education (Bharathiar University)
Postgraduate Diploma in International Business(Pondicherry
University)
B. POSITIONAL TASKS
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2. Responsibilities in the Technology Infrastructure Services (TIS) Horizontal as Project Manager
(April 2007-Sep 2011):
This break gave an International Exposure to my career path. My assignments
included:
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Setting up of Romania Development Center with a short term travel to
Bucharest, Romania,
Recruitment/ training/Project proposals along with the Delivery head in
Romania,
Technical and startup issues relating to the potential of the Romania
Center for Product Support domain within TIS,
Involved in a lot analytics and timely / effective reports for top
management,
Involved with Quality Assurance and Delivery Excellence team and in
defining the operational excellence area for customer accounts and
statistical analysis,
Responsible for problem, incident, change , closure SLA, CSAT, Managed
Services and NOC,
Provided RCA for severity incidents and problems,
Responsibilities in the Manufacturing Vertical as Resource Manager
(Feb’04-March ‘07):
This position gave me an opportunity to move into a business operational
role. My contribution was to manage Staffing Resources. My work included:
■ Planning and Projections of People needs,
■ SAP updating and upkeep,
■ Organization Structure mapping,
■ Billability and utilization of all the project engineers/accounts in the
vertical,
■ Interface with central staffing and recruitment teams,
■ Interaction with the horizontals and their Resource Managers,
■ Timely reports and Escalations to the Solution Delivery Head,
■ Software License tracking and usage.
Responsibilities as Manager-Educational Initiatives
(April 2001-Jan 2004):
The work largely involved in planning and delivery of,
■ Management Development Programs like Mini MBA,
■ Higher Education Initiatives for Employees like MS degree programs,
■ Collaborative Program with BITS-Pilani.
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3. WIPRO Academy of Software Excellence (WASE)
WASE is a collaborative program with BITS-Pilani which was highly successful.
My involvement in this initiative extended to managing the entire program
for about 600 students which included planning schedule of classes, time
tables, stipend inputs, HR issues, final induction/convocation and entry into the
organization. I was also involved in the faculty selection and evaluation process.
I inducted the staff and the WASEians and kept track of performances/grades as
per norms.
I was also a member of the Academic Advisory Council for BITS, Pilani
during the period and coordinated/pioneered all Chennai operations for
the program. This included the ground work for establishing and smooth
running of the program in Chennai and Hyderabad for the first time and handled
the respective location
coordination.
Responsibilities as Manager-Educational Initiatives
(April 2001-Jan 2004):
The work largely involved in planning and delivery of,
■ Management Development Programs like Mini MBA,
■ Higher Education Initiatives for Employees like MS degree programs,
■ Collaborative Program with BITS-Pilani.
WIPRO Academy of Software Excellence (WASE)
WASE is a collaborative program with BITS-Pilani which was highly successful.
My involvement in this initiative extended to managing the entire program
for about 600 students which included planning schedule of classes, time
tables, stipend inputs, HR issues, final induction/convocation and entry into the
organization. I was also involved in the faculty selection and evaluation process.
I inducted the staff and the WASEians and kept track of performances/grades as
per norms.
I was also a member of the Academic Advisory Council for BITS, Pilani
during the period and coordinated/pioneered all Chennai operations for
the program. This included the ground work for establishing and smooth
running of the program in Chennai and Hyderabad for the first time and handled
the respective location
coordination.
Responsibilities as Senior Training Executive
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4. (Sept 1995-March 2001):
A part of the Training Group, to incorporate the training plans and needs within
the organization, I was able to support both induction and
technical/leadership programs and handled the lateral induction
process and sessions across Global R&D. I started to co-ordinate the
Training Programs and enhance effective training program and delivery.
Aside from this, I was responsible for:
■ Identification of Trainers- internal and external ,
■ Effective Training Delivery and operations,
■ Negotiation on training fees,
■ Maintaining and Co-coordinating with External Training Vendors,
■ Managing software and hardware Resources ,
■ Role based Training Needs and Delivery.
In systems management and planning, role involved to:
■ Maintain records and face quality audits,
■ Identify potential trainers and quality vendors in all areas
■ Participate in Quality Improvement Councils(QICs),
■ Collate information on Training Effectiveness,
■ Nominate Employees for External Seminars and Conferences,
■ Budget (Financial) and Fulfill Projections (Training Targets for different
Verticals),
■ Migrate the user records of training into SAP,
■ Monitor Feedback and training effectiveness
I was also to co-ordinate and deliver the Leadership Training Needs such
as:
■ LEAD-21, Interviewing Skills and other similar programs,
■ Outbound and Boot Camp Training for projects.
Wipro University program
As part of this one of its kind venture to train and recruit engineering graduates
who do not get an opportunity to join the company through campus recruitment,
my role included:
■ Organization and Delivery of quality training Plans and Cycle,
■ Managing the trainees in terms of Stipend, Courseware and other needs,
■ Final Evaluation and Selection Process.
We implemented 26 successful programs in Chennai, Bangalore and
Mysore. I was able to interact with great Indian, International, Internal and
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5. External Trainers during these programs. The role helped me to communicate
with Technical Heads and deliver training to about 1000 bright software
engineers tailored to business requirements who are the cream of the
organisation.
C. CORE COMPETENCIES
Key Strength Areas
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Excellent Communication Skills (Written/Oral),
Common sense,
Servant Leader,
Time and Resource Management,
Meticulous Planning and Execution,
Professional Work Ethics,
Great Follow-up and networking Skills,
Interpersonal Skills,
Listening Skills,
Good Management Skills,
Process Orientation,
Flexibility,
Counselling/Mentoring/Training Facilitation Skills.
Technical Skills
MS office, SAP, CPRO, MRS and other tools.
D. RECOGNITION
Awards
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Wipro University Award for Coordination and Excellence,
Significant contribution Award towards SEI Level 3 KPAs,
Thanks a Zillion Award for Commitment to Educational Initiatives,
Memento for efforts and success in WASE program.
E. Professional Training / Workshops Attended
ITIL Workshop
Project Management Training
Interviewing Skills
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6. F.PERSONAL DATA
Married with twin daughters
Date of Birth: 26.07.1964
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7. F.PERSONAL DATA
Married with twin daughters
Date of Birth: 26.07.1964
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