Leverage the Asia Pacific's largest network of CAD training institutes, CADD CENTRE, by becoming a franchise yourself and achieve fool-proof success in the business world.
Managing the customers you can't afford to losePLB68
Presented by Peter Browne, Head of Strategy,
Gordian Business, Sydney, Australia
Competition is becoming more intense, products and services increasingly commoditised and buyers more knowledgeable. At the same time your largest customers want better quality and services at lower prices. As industries consolidate, your largest customers represent a growing proportion of your revenue and profit. So you cannot risk losing your largest accounts. To reduce this critical risk you need a disciplined approach to identify and manage the customers you can't afford to lose.
Participants of this webinar will receive a complimentary SEGMENTING ACCOUNTS TOOL which will show you how to manage your most important accounts in four different ways.
Peter Browne will show you how to engage with your key customers to enable your company to build barriers to entry against competitors, and retain and grow your most valuable customers.
Leverage the Asia Pacific's largest network of CAD training institutes, CADD CENTRE, by becoming a franchise yourself and achieve fool-proof success in the business world.
Managing the customers you can't afford to losePLB68
Presented by Peter Browne, Head of Strategy,
Gordian Business, Sydney, Australia
Competition is becoming more intense, products and services increasingly commoditised and buyers more knowledgeable. At the same time your largest customers want better quality and services at lower prices. As industries consolidate, your largest customers represent a growing proportion of your revenue and profit. So you cannot risk losing your largest accounts. To reduce this critical risk you need a disciplined approach to identify and manage the customers you can't afford to lose.
Participants of this webinar will receive a complimentary SEGMENTING ACCOUNTS TOOL which will show you how to manage your most important accounts in four different ways.
Peter Browne will show you how to engage with your key customers to enable your company to build barriers to entry against competitors, and retain and grow your most valuable customers.
5 Employee Relations Metrics you Should be Tracking & WhyDovetail Software
If tracked correctly, ER metrics can help determine the root cause of workforce trends in your organization. In this webinar, human capital strategy consultant and 20-year HR veteran Cathy Missildine-Martin will reveal five critical ER metrics you should be tracking and why.
Join us to learn:
* Why ER metrics are just as important to HR analytics as performance metrics
* How to use ER metrics to drive corporate policy change
* What ER metrics you should be tracking and what they reveal
* How to use technology to track, measure and report on ER metrics
This must-attend webinar will help ensure that you’re including the metrics necessary to paint a full picture of what’s going on in your organization’s workforce and have the insight you need to build an effective human capital strategy.
What is the CxC Customer Experience Matrix ClientxClient ph9083503012Client X Client
Customer Experience digitized and monetized for easy understanding, customer and functional strategy development, monetization and exceptional ROI. Walks through high-level CxC Matrix showing value of customer experience analytics for use with big data, marketing, sales, finance, IT, advertising, operations. Customer Mapping with rich data set.
5 Employee Relations Metrics you Should be Tracking & WhyDovetail Software
If tracked correctly, ER metrics can help determine the root cause of workforce trends in your organization. In this webinar, human capital strategy consultant and 20-year HR veteran Cathy Missildine-Martin will reveal five critical ER metrics you should be tracking and why.
Join us to learn:
* Why ER metrics are just as important to HR analytics as performance metrics
* How to use ER metrics to drive corporate policy change
* What ER metrics you should be tracking and what they reveal
* How to use technology to track, measure and report on ER metrics
This must-attend webinar will help ensure that you’re including the metrics necessary to paint a full picture of what’s going on in your organization’s workforce and have the insight you need to build an effective human capital strategy.
What is the CxC Customer Experience Matrix ClientxClient ph9083503012Client X Client
Customer Experience digitized and monetized for easy understanding, customer and functional strategy development, monetization and exceptional ROI. Walks through high-level CxC Matrix showing value of customer experience analytics for use with big data, marketing, sales, finance, IT, advertising, operations. Customer Mapping with rich data set.
Customer Experience Matrix Mechanics and Geeky CRM Cx CEMClient X Client
Customer and marketing analytics using CxC Customer Experience Matrix as rules framework. Big data, omnichannel and multichannel marketing, programattic markiting, CRM and internet of things make customer management, campaign management business processes exponentially more complex requiring a Customer Experience Framework, The CxC Customer Experience Framework enables managers to "automate what works and spend their time innovating."
Devyn Bellamy took us through a hands-on presentation of adding financial metrics to the pipeline. Armed with this, marketers can show the worth of their campaigns and initiatives.
This three part series provides a complete overview of End-to-End Customer Engagement and reveals the proven best-practices of In-Store Clienteling; Multi-Channel Campaign Management and Analytics; Ecommerce and Consumer-Facing Digital Technologies.
PART 1: In-Store Clienteling
The panel of industry experts offer an informative, in-depth look at In-Store Clienteling including:
• Clienteling defined: the trends and technologies of In-Store Clienteling
• Managing the shift in the retailer-customer relationship
• Culture change: techniques for creating a Clienteling culture
• Implementation: best-practices in capturing, converting and keeping customers
• Calculating the ROI: real-world examples
• Clienteling outlook: what the future has in store
Work From Home and Make Money As a Life or Business Coach In This HOT MarketTerri Levine
The field of life and business coaching is booming! You can be an entrepreneur and work full time or part time from the convenience of your home and earn up to $100 to $150 per hour coaching and consulting. It's a great profession and people are looking to hire more business and life coaches. Pick your niche and get trained in this exciting career today and start making money and give up a traditional job so you can have the freedom of being an entrepreneur at last.
Vision to Profit is a system to enable SMEs to develop, implement and manage the growth of their businesses by using best practices in marketing.
For more information contact us on info@v2p.eu
Customer Lifetime Value to Prioritize Customer Experience ManagementClearAction
Calculating customer lifetime value is 1 of 6 customer experience management success factors. It motivates executives and prioritizes employee engagement in differentiating customer experience.
See https://ClearAction.com
How to Measure and Use Lifetime Value and Customer Acquisition Costjessemarble
Presented at a Hubspot User Group Sept 2016. Focused on the LTV model, how to calculate and use LTV and CAC for budgeting, strategy development, and other marketing leadership. A great topic for in-house marketing leadership, as well as marketing/ad agency leaders.
Whether you are a business owner or a senior manager, it is good to know how a business works rather than sticking to your knowledge of 1 or 2 departments. In these slides, you will learn Brad Sugars' frameworks on how to make a business be more commercial, profitable and working without you.
This presentation is designed to provide an overview of the various types of employee evaluation processes. The most successful evaluation process is implementing a Performance Management System. This presentation was delivered to MBA students at the University of Budapest in May 2015.
For questions or help in implementing a Performance Management System, contact Gary Wheeler at The Virtual HR Director.
Creating a Strategic Plan is an excellent presentation for individuals who would like to understand the steps involved in creating a strategic plan. This presentation is very helpful for start-ups, entrepreneurs, and business owners who would like to create a strategic plan. This presentation was delivered at the University of Budapest in May of 2015.
If you would like help in creating a strategic plan, Gary Wheeler at The Virtual HR Director is available to help.
This presentation was delivered to MBA students at the University of Budapest in May 2015. Talent Management provides an overview of each of the components that make up Talent Management in an organization from Recruiting to Succession Planning.
Gary Wheeler and The Virtual HR Director will help any organization, regardless of their size understand how they can improve their talent management processes.
Building a Productive Team One Person at a Time was delivered by Gary Wheeler at the Greater Atlanta Medical Managers Association (GAMMA) Chapter Meeting on October 11, 2013. The presentation focuses on communication and building interpersonal relationships with team members using the concept of Talk, Listen and Commit, a signature program of Gary Wheeler at The Virtual HR Director, LLC
Presentation on the Patient Protection Affordable Health Care Act given to Independent NAPA Auto Care Center Owners at the Detroit Area Conference on September 14, 2013 by Gary Wheeler
The Greater Atlanta Medical Managers Association (GAMMA) invited Gary Wheeler to speak at their 1/2 day conference on HR Best Practices for increasing productivity and profitability through staff.
Every business owner, regardless of their size needs to understand the affordable health care laws (Obama Care). This presentation was presented by Todd Gordon to customers of The Virtual HR Director in May 2013. New presentations will be delivered as the law becomes clear.
HR Compliance is critical for small business owners. It is predicted that 90% of all small businesses are out of compliance. This presentation delivered which has been delivered by Gary Wheeler to several groups illustrates key compliance areas to correct.
Delivered at the Family Promise National Conference in May 2013, this presentation talks about the importance of creating performance metrics for staff that are aligned to the organizations overall performance metrics.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
2. Objectives
• Understand how HR may contribute to the growth and
profitability of the company
• Four areas to improve productivity
• Five steps to grow business
• Guideline for HR scorecard measures
• Note: HR model from Dave Ulrich
• Process to grow business from ActionCoach Business Coaching concepts
3. What Makes HR Strategic?
• Why are we talking about it?
• What does non-strategic v. strategic look like?
• Why do we have to prove ourselves
• What is a strategic business partner?
4. Evolution of HR
• Pre-Profession
• Accounting Department
• People Administration
• Industrial Relations
• Union-Management Relations
• 1948 American Society for Personnel Administrators (ASPA)
• Berea, Ohio
• Approximately 1968 Meeting with DOL
• Professional organization
• Code of Ethics
• Research Arm
• Body of Knowledge
• Certifying Body
5. Evolution of HR cont.
• 1960’s and 1970’s
• The need to interpret & manage civil rights compliance
• Trend – move unsuccessful operators to Personnel
• Good with people
• 1970’s and 1980’s
• The need to interpret & manage OSHA
• We become the internal corporate cop
• Legal – compliance revolution
• 1989 Society for Human Resource Management
• 1990 Michael Losey, SPHR, CAE, President & CEO
• Strategic Business Partner
• Certification
6. HR Reputation
• Has too many rules
• Always busy
• Get in the way of firing bad employees
• Compliance Cop that tells CEO you screwed up
• Tells us to be more sensitive
• They screwed up my paycheck
• They will not give me my benefits
• Involved in discipline
• The people that fire you
• The DEPARTMENT of NO!
16. HR Strategic Contributor
• Four Areas to Improve Productivity
• People
• Technology
• Processes and systems
• Accountability
• Five Steps to Grow Business
• Lead generation
• Conversion rates
• Transactions
• Average dollar sale
• Margins
17. Improve Productivity
People Technology Processes & Accountability
Systems
Skills Training Online Tracking Time Dashboard
Management
Career Employee Integrate Inventory
Development Portal System Technology Control
Quality Online Training Ishikawa Weekly Review
Orientation Process Meetings
Cross Training Knowledge Project KPI’s/SMART
Management Manager Goals
System
Conflict Web Based Six-Sigma/Lean Certification
Resolution Delivery Process
18. Investment Cost
• Initiatives, programs and projects cost money
Training development cost
Materials cost
Cost of facilitation
+ Loss of productivity
= Total Project Cost or Investment Cost
19. Return on Investment (ROI)
Gain from Investment - Cost of investment
ROI = _______________________________________
Cost of Investment
78,000 - 20,000
290% = ________________
20,000
20. How To Increase Profitability
Number of Leads
x
Conversion Rate
=
No. of Customers
x
No. of Transactions
x
Avg. $$$ Sale
=
Revenues
x
Margin
=
Profits
21. Our Business - Better Buy, Inc.
Number of Leads 36,000
x x
Conversion Rate 42%
= =
No. of Customers 15,120
x x
No. of Transactions 1
x x
Avg. $$$ Sale $775
= =
Revenues $11,718,000
x x
Margin 45%
= =
Profits $5,273,000
22. Leadership Team Strategy Mtg.
Number of Leads 36,000 Goal 15% Increase
x x x
Conversion Rate 42% Goal 15% Increase
= = =
No. of Customers 15,120 More Customers
x x x
No. of Transactions 1 w/Coupon 12% Increase
x x x
Ave. $$$ Sale $775 Extended Warranty Package 10%
= = =
Revenues 11,718,000 More Revenue
x x x
Margin 45% Goal 10% Increase
= = =
Profits $5,273,000 More Profit
23. HR Initiatives
15% - HR & Marketing Develop Training for Team
x
15% - HR & Sales Develop New Sales Training Program
=
Customers
x
12% - HR & Call Ctr. Develop Training on Customer Care
x
Operations Implements an Extended Warranty Product
=
Revenues
x
10% HR & Ops Enlarge and Enrich Jobs of Current Employees
=
Profits
24. Better Buy, Inc.
Number of Leads 36,000 Tele-market Team Training
x x x
Conversion Rate 42% Sales Team Training Program
= = =
No. of Customers 15,120 More Customers
x x x
No. of Transactions 1 Customer Service Training
x x x
Ave. $$$ Sale $775 Add Extended Warranty Product
= = =
Revenues 11,718,000 More Revenue
x x x
Margin 45% Job Enlargement/Enrichment
= = =
Profits $5,273,000 More Profit
25. Better Buy, Inc.
Number of Leads 36,000 41,400
x x x
Conversion Rate 42% 48.3%
= = =
No. of Customers 15,120 19,996
x x x
No. of Transactions 1 1.12
x x x
Ave. $$$ Sale $775 $852.50
= = =
Revenues $11,718,000 $19,092,180
x x x
Margin 45% 50%
= = =
Profits $5,273,000 $9,546,090
26. Let’s See it Again
Number of Leads 36,000 41,400
x x x
Conversion Rate 42% 48.3%
= = =
No. of Customers 15,120 19,996
x x x
No. of Transactions 1 1.12
x x x
Ave. $$$ Sale $775 $852.50
= = =
Revenues $11,718,000 $19,092,180
x x x
Margin 45% 50%
= = =
Profits $5,273,000 $9,546,090
27. Where Does HR Strategy Begin?
• Company
• Organization Vision
• Organization Mission
• Organization Metrics
• Organization Strategic Imperatives
• Human Resources
• HR Vision
• HR Mission
• HR Metrics
• HR Strategic Imperatives
• Critical - HR measures must drive bottom line results
28. HR Metrics
• Organization metrics
• HR metrics aligned to improve organization goals
• HR metrics may be line management metrics
• Measure outcomes not activities
• Measures should equate to dollars
30. Balanced Score Card Examples
• Financial
• Cost of hires
• Cost of turnover
• Employee injury reserve costs
• Employee injury OSHA Recordable rate
• Earnings before interest tax and amortization (EBITA)
• People
• Company employee attitude survey results
• Benefit cost per employee
• Intellectual capital cost per unit produced
• Employee turnover rate
• Lost time days
31. Balanced Score Card Examples cont.
• Customer
• Customer Satisfaction Index (CSI)
• Customer complaints
• Employee complaints
• Sales
• Internal Business Processes
• Training Initiative ROI
• Employee development initiative
• Management development initiative
• Job enlargement initiative
• Job enrichment initiative
• Ethics & compliance initiatives
34. Example 1
• Employee Health and Safety Frequency (imperative)
• Employee Engagement (initiative)
• New safety training program (program)
• Safety awareness campaign (project)
• Health and Safety Committees (program)
• Safety Awareness Day (project)
35. Example 2
• Employee Attitude Survey Results (imperative)
• Employee communication (initiative)
• Online newsletter (project – process)
• Employee portal (project – process)
• Management employee relations training (project)
• Annual one-on-one communication (program)
• Town Hall Meetings (project – process)