This document discusses the three waves of business process evolution and provides an overview of business process management (BPM). It describes the key concepts of BPM including the BPM life cycle, BPM principles, and benefits of BPM. Additionally, it outlines business process management systems (BPMS), their capabilities and tools, as well as common BPM standards and how BPMS can help bridge the gap between business and information technology.
Business Process Management as an enabling factor for Digital TransformationPanagiotis Papaioannou
Digital transformation is about shifting an organization to new ways of doing business using modern and emerging digital technologies to improve internal operations or the interaction with the customers or partners. However, it is the internal processes that produce the organization's output, either tangible or intangible. When people try to improve a part of the business cycle, they have already taken the first step towards Business Process Management.
Paul Denayer, VP Chief Financial Officer Alpro: Digitale transformatie in de finance afdeling
Na de implementatie van een nieuwe toepassing voor financiële planning en rapportering krijgt de financiële afdeling nog meer mogelijkheden om andere afdelingen bij te staan met doorgedreven analyses en uitgebreide informatie op basis van zowel interne als externe data.
Voor CFO Paul Denayer wijst het op een evolutie waarbij meer en meer data zullen beheerd worden door de financiële afdeling.
Business Process Management as an enabling factor for Digital TransformationPanagiotis Papaioannou
Digital transformation is about shifting an organization to new ways of doing business using modern and emerging digital technologies to improve internal operations or the interaction with the customers or partners. However, it is the internal processes that produce the organization's output, either tangible or intangible. When people try to improve a part of the business cycle, they have already taken the first step towards Business Process Management.
Paul Denayer, VP Chief Financial Officer Alpro: Digitale transformatie in de finance afdeling
Na de implementatie van een nieuwe toepassing voor financiële planning en rapportering krijgt de financiële afdeling nog meer mogelijkheden om andere afdelingen bij te staan met doorgedreven analyses en uitgebreide informatie op basis van zowel interne als externe data.
Voor CFO Paul Denayer wijst het op een evolutie waarbij meer en meer data zullen beheerd worden door de financiële afdeling.
Didier Van der Coelden, CFO NGDATA
Vanuit zijn ervaring als Controller en CFO bij Capco en recent als CFO bij NGDATA kan Didier Van der Coelden een inzicht geven in de achterliggende trends op het vlak van analytics en rapportering in een financiële afdeling. Daarbij gaat het ten eerste om het automatiseren van heel wat processen om met kleine teams toch grote organisaties te kunnen blijven bedienen. Maar het gaat ook om het creëren van een proactieve omgeving waarbij de impact van tendensen in de markt en in het bedrijf snel worden opgepikt en gerapporteerd aan de mensen doorheen de onderneming. Dat kan ook niet zonder procesverbeteringen en investeringen in performante rapporteringssystemen.
Business Process Management (BPM) Market - Growth, Trends, Industry Outlook, ...Million Insights
Impact of COVID-19: The latest trending report Global Business Process Management (BPM) Market 2020 by Manufacturers, Regions, Type and Application, Forecast to 2025 offered by million insights reports is an informative study covering the market with detailed analysis. The report will assist reader with better understanding and decision making.
Didier Delanoye en Jasper Kerremans lichten toe hoe de steeds sneller veranderende processen bij hun klanten de aanpak van financiële audits beïnvloeden.
Ze tonen hoe ze daarop antwoorden bieden via de de data-enabled audit methodologie en process mining technieken.
Vertrekkende van enorme volumes aan gegevens, biedt de data-enabled audit methodologie nieuwe inzichten en meer assurance via verbeterde risico-inschattingen, analyses en testing, bijvoorbeeld van journaalboekingen.
Process mining wordt enerzijds ingezet om het functioneren van key controls te bevestigen, en anderzijds om betere inzichten in bedrijfsprocessen te verwerven, bijvoorbeeld door middel van visualisaties en animaties die belangrijke afwijkingen van de verwachte processen blootleggen of efficiëntieverschillen tussen entiteiten tonen.
Operational Excellence in Financial Services - New York March 2015PNMsoft iBPMS
Puneet Bakshi from PNMsoft North America presents our Small Steps Big Change approach to delegates at OpEx in Financial Services conference, in New York last March. Check out his great slides!
BPM Implementation in Pharmaceutical Clinical TrialsAmira Chugunova
In the highly regulated industry of pharmaceuticals, many companies are turning to Business Process Management (BPM) tools to help track, control, and manage processes.
A good IT (and other technology) governance process, is an opportunity to involve the workforce fully and create positive change dynamics (see also Appreciative Inquiry)
A bpms platform modernizes a loan origination system nividousSwapnil Kanage
Nividous helps a leading mortgage services provider in accelerating revenue growth by modernizing its loan origination system using a unique BPMS platform.
Communication Skills for Business Process Management ProfessionalsBonitasoft
Clearly explain the value proposition and strategic value of Business Process Management to top management. Make a successful business case for BPM implementation to automate department and company wide processes.
Do your Finance processes add up?
If you’re under pressure to improve cost control and eἀciency, are your Finance processes an asset or a liability?
From managing delivery notes and generating sales invoices, to controlling purchasing processes and audit trails, how much scope have you got to work smarter?
Workflow automation can make a big difference to performance, delivering faster, more accurate processing, improved access to real-time information and the visibility to make better informed financial decisions.
Business Process Management Software (BPM) Market Statistics, 2016 to 2024Signitech
The business process management (BPM) software market is anticipated to witness significant growth on account of growing demand for business process automation.
Business Processes & Business Process Management - BPMComidor
What is business process management? What are the types of business processes? Which are the core business processes that you should automate to transform your business?
Didier Van der Coelden, CFO NGDATA
Vanuit zijn ervaring als Controller en CFO bij Capco en recent als CFO bij NGDATA kan Didier Van der Coelden een inzicht geven in de achterliggende trends op het vlak van analytics en rapportering in een financiële afdeling. Daarbij gaat het ten eerste om het automatiseren van heel wat processen om met kleine teams toch grote organisaties te kunnen blijven bedienen. Maar het gaat ook om het creëren van een proactieve omgeving waarbij de impact van tendensen in de markt en in het bedrijf snel worden opgepikt en gerapporteerd aan de mensen doorheen de onderneming. Dat kan ook niet zonder procesverbeteringen en investeringen in performante rapporteringssystemen.
Business Process Management (BPM) Market - Growth, Trends, Industry Outlook, ...Million Insights
Impact of COVID-19: The latest trending report Global Business Process Management (BPM) Market 2020 by Manufacturers, Regions, Type and Application, Forecast to 2025 offered by million insights reports is an informative study covering the market with detailed analysis. The report will assist reader with better understanding and decision making.
Didier Delanoye en Jasper Kerremans lichten toe hoe de steeds sneller veranderende processen bij hun klanten de aanpak van financiële audits beïnvloeden.
Ze tonen hoe ze daarop antwoorden bieden via de de data-enabled audit methodologie en process mining technieken.
Vertrekkende van enorme volumes aan gegevens, biedt de data-enabled audit methodologie nieuwe inzichten en meer assurance via verbeterde risico-inschattingen, analyses en testing, bijvoorbeeld van journaalboekingen.
Process mining wordt enerzijds ingezet om het functioneren van key controls te bevestigen, en anderzijds om betere inzichten in bedrijfsprocessen te verwerven, bijvoorbeeld door middel van visualisaties en animaties die belangrijke afwijkingen van de verwachte processen blootleggen of efficiëntieverschillen tussen entiteiten tonen.
Operational Excellence in Financial Services - New York March 2015PNMsoft iBPMS
Puneet Bakshi from PNMsoft North America presents our Small Steps Big Change approach to delegates at OpEx in Financial Services conference, in New York last March. Check out his great slides!
BPM Implementation in Pharmaceutical Clinical TrialsAmira Chugunova
In the highly regulated industry of pharmaceuticals, many companies are turning to Business Process Management (BPM) tools to help track, control, and manage processes.
A good IT (and other technology) governance process, is an opportunity to involve the workforce fully and create positive change dynamics (see also Appreciative Inquiry)
A bpms platform modernizes a loan origination system nividousSwapnil Kanage
Nividous helps a leading mortgage services provider in accelerating revenue growth by modernizing its loan origination system using a unique BPMS platform.
Communication Skills for Business Process Management ProfessionalsBonitasoft
Clearly explain the value proposition and strategic value of Business Process Management to top management. Make a successful business case for BPM implementation to automate department and company wide processes.
Do your Finance processes add up?
If you’re under pressure to improve cost control and eἀciency, are your Finance processes an asset or a liability?
From managing delivery notes and generating sales invoices, to controlling purchasing processes and audit trails, how much scope have you got to work smarter?
Workflow automation can make a big difference to performance, delivering faster, more accurate processing, improved access to real-time information and the visibility to make better informed financial decisions.
Business Process Management Software (BPM) Market Statistics, 2016 to 2024Signitech
The business process management (BPM) software market is anticipated to witness significant growth on account of growing demand for business process automation.
Business Processes & Business Process Management - BPMComidor
What is business process management? What are the types of business processes? Which are the core business processes that you should automate to transform your business?
ChangeMakers How to change things. Tell me a story.Frederic Vandaele
Improving a global organisation to make it more lean and performing is a change that deeply impacts the social network of a company and requires the involvement of everyone. It is sometimes however very difficult to imagine how each of us, at our own level, can participate in getting our own direct organisation better.
"ChangeMakers" is an interactive workshop during which we will experiment and learn together techniques that will allow to initiate changes in our own direct environment. Amongst others, coaching cards will be used that will allow us to get involved in the discussion with others.
The People Case: How to Convince Your Organisation to Invest in ChangeProsci ANZ
Having trouble convincing your stakeholders of the need to invest in Change Management capability? Do you face a constant challenge promoting the value of Change Management within your organisation?
Hear first-hand our practical tips on how to communicate the return on investment of Change Management.
Learn how to implement a well thought-out management of change process into your operations to lessen impacts on safety, environment and reliability. Putting into place such a process will not only save you money on maintenance costs but help you to recognize and prioritize the changes which carry the most added value for your business. All of this is done, of course, as part of a simple and efficient process.
Introduction to Business Process Management SuiteAppian
Business Process Management Suite (BPMS) is a software platform that supports a process management discipline so one can design, execute, manage, and optimize processes for continuous performance improvement. This presentation and companion video on YouTube provide an overview of core BPMS components, key roles, and benefits for automating processes using a BPM Suite. Learn how to select and prioritize BPM projects for a successful implementation.
Visit our sponsor's website for additional free resources and whitepapers: http://www.appian.com/
Change is inevitable and can cause fear of the unknown. But it doesn't have to—we can learn to master change and adapt to it quickly. These 5 tips will help you successfully cope with changes at work.
BPM Unlocked_ TaskTrain's Role in Elevating Business Process Management Benef...Task Train
In today's fast-paced and competitive business landscape, companies are continually challenged to optimize their processes to meet evolving customer demands and stay ahead of the curve.
BPM Fundamentals: Develop Your Game Plan For BPM SuccessClay Richardson
Presentation on BPM fundamentals at PegaWorld. Introduces business process professionals to drivers for bpm, defining the business case, evaluating ROI, and when/where to use technology.
Master Global Project ManagementTorrens University Aus.docxendawalling
Master Global Project Management
Torrens University Australia
BUSINESS PROCESS
MANAGEMENT & SYSTEM
PROJ6009
Subject Structure
Module 1 – Foundation of Business Process Management (BPM)
Module 2 – Drivers of BPM Projects and Opportunities
Module 3 – Phase of Business Process Management
Module 4 – Business Process Analytics and Improvement
Module 5 – Lean and Six Sigma in BPM
Module 6 – Enterprise Systems and Applications in BPM
Roughly Two sessions (weeks) per Module
Business Process
A Business Process consists of a set of activities that are performed in coordination in an organisational and technical environment.
Business process is a collection of inter-related events, activities and decision points that involve a number of actors and objects, and that collectively lead to an outcome that is of value to at least one customer.
A business process model consists of a set of activity models and execution constraints between them. Typical examples:
Quote to Order
Order to Cash
Procure to Pay
Issue to
Solution
Application to Approval
Business Process Model
Observe to Analyse
Analyse to Interpret
Interpret to Decision-Making
Strategy to Operations
Performance to Evaluation
Pillars of BPM
People (Process Owner)
Process (Operations Flow)
Technology (Better process enabler)
BPM Life Cycle
The business process lifecycle consists of phases that are related to each other which are organised in a cyclical structure, showing their logical dependencies.
Many design and development activities are conducted during each of these phases, and incremental and evolutionary approaches involving con-current activities in multiple phases are not uncommon. (Segatto 2013)
Segatto, M., Pádua, S. I. D. d., & Martinelli, D. P. (2013). Business process management: a systemic approach? Business Process Management Journal, 19(4), 698-714.
6
Administration
& Stakeholders
BPM Life Cycle
Evaluation
Design & Analysis
Configuration
Enactment
Business Process Levels
Organisational vs Operational
What happened here, what happened out there?
So what in it for me (the business)?
Why we intent to do this?
Now we are doing it?
Hang on, how we gonna do it?
Any 7 Ss enable us to do it?
Now we are REALLY doing it…
Oh Sh*t, something went wrong…
What can we find from mistakes?
Let’s change people, methods, environment?
Are we ready to do it again?
Do it now, do it right, do it with methods...
Cool, we did it!
We did it well!
Can we do it again?
Business Process Levels
Key BPM Capabilities
Leverage for Efficiency
BPM enables by service oriented architecture (SOA)
BPM solutions maximise assets re-use
Respond Faster
BPM allow flexible processes design, quick responses to customer, partners and competitions
Manage Change
Streamline processed to keep employees productive and customers satisfied
Basic Components of BPM
Modeling and Simulation
Business Activity Monitoring (BAM)
Rules and Pre-built .
The Three Pillars of Modern Business Process Management SolutionsAppian
Business Process Management (BPM) is a term that has evolved over the past few years from software tools to technology suite to management system - now it helps accelerate digital transformation. Learn more: http://ap.pn/2s13WqW
How to Simplify and Streamline Process Improvement with BPMAppian
Get the guide to modern BPM: http://ap.pn/2Dvvcin
The business process management (BPM) world is going through a period of transition as process management tools are increasingly built into large-scale platforms that complete a wide range of functions. Low-code development platforms and similar solutions that fuel digital transformation stand out here. As organizations build their operations around digital technologies, they need to ensure BPM functionality does not end up slipping into the background. Companies that neglect BPM can end up in a situation where chaotic processes undermine the benefits of the underlying technologies being deployed.
Businesses that want to embrace digital transformation need process excellence to spur value creation. See how BPM tools can make process improvement easy, laying the groundwork for long-term efficiency and sustainable innovation.
Learn more: http://ap.pn/2Dvvcin
Op donderdag 2 april is onder de titel 'Business Process Management - Hype of Hulp?' door Pascal Ravesteyn een lezing verzorgt voor Informatie Managers van de Gemeente Amsterdam. Tijdens deze presentatie is in gegaan op wat BPM nu echt is, hoe BPM technologie effectief geïmplementeerd kan worden en wat de relatie is tussen BPM en IT-architectuur
Polymita is a world leading Software Company specialized in Business Process Management. We allow companies to identify the key processes that add value to a company and then optimize them providing operational excellence, agile business cycles and accountabiliy on the activities.
Competency Modeling for Business Process ReviewJohn Macasio
Essential framework and tools to understand the value to be created by business process review to communicate continual improvement of the process that enables the objectives of services and product delivery.
BPM Governance is what sets BPM apart from Process Improvement. Having a Centre of Excellence (CoE) focus on key elements of process governance provides for the sustained transformation of BPM. Elements of this presentation are extracted from the Industry Report "BPM - Insights and Practices for Sustained Transformation" (2008)
4. Three Waves of Process Evolution:
Tools/EnablersTechnologyFocusTimephase
• TQM
• Statistical
Process Control
• Process
Improvement
Methods
• Computerize
d
automation
• Managemen
t Information
Systems
• MRP
• Quality
Management
• Continuous
Flow
• Task efficiency
1970-
1980
1st wave:
Process
Improvement
• Activity Based
Costing
• Six Sigma
• Buy vs. Build
• Process/Re.
Design
• Reengineering
Methods
• Enterprise
Architecture
• ERP
• CRM
• Supply Chain
Managemen
t
• Process
Innovation
• “Best
Practices”
• Better, Faster,
Cheaper
• Business via
the Internet
1990s
2nd Wave:
Process
Reengineering
5. Tools/EnablersTechnologyFocusTimephase
• Balanced
Scorecard
• self Service &
Personalizatio
n
• outsourcing,
Co-Sourcing,
In-sourcing
• BPM Methods
• Enterprise
Application
Integration
• Service
Oriented
Architecture
• Performance
Managemen
t software
• BPM
Systems
• Assessment,
Adaptability,
& Agility
• 24X7 Global
Business
• continual
Transformation
2000
+
3rd Wave:
Business
Process
Managemen
t
7. BPM principles:
Business processes are
organizational assets that are central
to creating value for processes and
customers
By measuring, monitoring, controlling,
and analyzing business processes, a
company can deliver consistent value to
customers and has the basis for process
improvement
Business processes should be
continuously improved .Information
technology is an essential enabler
for BPM
10. Business Process Management Systems:
BPMS is a new class of software that allows organizations
to devise process centric information technology solutions.
Process-centric means BPMS solutions are able to integrate
people, systems, and data.
11. Key Capabilities of Business Process Management System:
Closer business involvement in designing IT–enabled business
process solutions
Ability to integrate people and systems that participate in
business processes
Ability to simulate business processes to design the most
optimal processes for implementation
Ability to monitor, control, and improve business processes
in real time
Ability to effect change on existing business processes in real
time without an elaborate process conversion effort
17. Benefits of BPM:
Increased customer satisfaction and shorter time-to-market for
products and services
Greater efficiency (and cost savings) with existing applications
and processes
Greater team satisfaction as collaboration and best practices
are improved Full transparency of all activities across the team
and organization
18. References:
Roger Burlton, Business Process Management: Profiting From
Process, 2001
James F. Chang , Business Process Management Systems, 2006 .
Jean-Noël Gillot. The complete guide to Business Process
Management, 2008.
Wil van der Aalst and Christian Stahl "Modeling Business
Processes ", 2011.
Mathias Weske ″Business Process Management: Concepts,
Languages, Architectures (Second Edition )″ , 2012.
Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
″Fundamentals of Business Process Management″, 2013.