BPM concept

1. Garden City University
Master OF MBA
Specialized (MIS)
Mohammed Adam Mohamed
Business Process Management (BPM)
12/10/16 Dr.Yasser

2. Content
 Concept & Definition
 BPM Definition & BPMS Definition
 BPM Principles & Derives
 BPM & Benefits
 Process life cycle & Service life cycle

3. Definition of BPM:-
 Business process management (BPM) is a systematic
approach to making an organization's workflow more
effective, more efficient and more capable of adapting
to an ever-changing environment.
 Business process management (BPM) is top of mind
for executives looking to cut costs and increase
efficiency.

4. Business process management is a field in operation
management that focuses on improving corporate
performance by managing and optimizing a company’s
business process.
Business process management is the methodology
used by organizations to improve end-to-end business
processes. It can span five stages: design, modeling,
execution, monitoring and optimization.

5. Concept of BPM:-
Business Process Management is a generic term that
encompasses the techniques, structured methods, and
means to streamline operations and increase efficiency.
BPM techniques and methods enable you to identify and
modify existing processes to align them with a desired
(improved) future state.

6. •Software and strategy for modeling, automating,
managing and optimizing business processes across
organizational divisions, systems and applications.
•The goal of business process management is to
reduce human errors and miscommunication and
focus stakeholders on the requirement of their roles.

7. BPM Definition & BPMs
Definition:-
 (BPM) is a discipline involving any combination of
modeling, automation, execution, control,
measurement and optimization of business
activity flows, in support of enterprise goals,
spanning systems, employees, customers and
partners within and beyond the enterprise
boundaries.

8. BPMS
 (BPMS) is a process automation tool. It helps you map
out your everyday processes to identify and eliminate
bottlenecks, control your company’s costs, make your
day-to-day processes as efficient as possible.

9. BPM Principles :-
• Organize around outcomes not tasks
• Correct and improve processes before (potentially)
automating them
• Establish processes and assign ownership
• Standardize processes across the enterprise
• Enable continuous change
• Improve existing processes, rather than build radically
new or ‘perfect’ processes

10. BPM Benefits:-
 In the short term, BPM helps organizations decrease
costs and increase efficiency. This can mean more
revenue and growth for companies, as well as
increased speed, organization, and efficiency for
government agencies. In the long run, BPM helps
create competitive advantage by improving
organizational agility. BPM platform technology can
make any organization—in the private and public
sectors—more efficient, and more successful, no
matter their mission.

11. Some benefits of BPM are:-
•Decreased cost
•Increased revenue
•Customer focus
•Staff satisfaction
•Compliance ease and visibility

12. BPM derives
Business driver refers to a situation, strategy, or goal that
motivates management to support business process
change.
• BPM can help you improve your offerings in all of the
following
1. Globalization
2. Productivity
3. Information overload
4. Customer first

13. The derives of business process
management are
• Reduce staff and office overhead numbers
• reduce the number of errors and exceptions
• reduce overall IT costs
• improve customer service and retention
• reduce business risks

14. Important traditional drivers are
need to
•Improve customer satisfaction
•Improve business coordination and control
•Improve organizational responsiveness

15. process life cycle
Each of these phases of BPM life cycle followed by details of the cycle
stage characteristics, in which there are:-
 Planning & strategic alignment
 Process analysis
 Process design
 Implementation the process
 Process monitoring
 Process refinement

16. service life cycle:-
 Service life cycle management refers to a strategy that
support service organization and help them recognize
their gross income potential.
 Service lifecycle helps to amplify the service
management approach and to achieve better
understanding of its structure.

17. Components of service life cycle
•Service strategy
•Service design
•Service transaction
•Service operation

18. Service strategy:-
Focus is on developing the capacity to
achieve and maintain a strategic
advantage, to refine and create policies,
guidelines and process that cross all the
Service life cycle.

19. Service design:
Takes the service strategy and creates the design
will eventually operational those business
objectives. The focus is on the design for new
changed and updated services.

20. Service transaction:
Provides the guidance for development and improvement of
capabilities for transitioning new or changed services into
the live service operation.
Service operation:
Manages the day-to-day operation of a service, and provides
guidance on the effective and efficient delivery and support.

21. Thank you
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