This document summarizes a pest control software called ServiceTracker. It states that ServiceTracker has over 30 years of experience in the service/compliance industry. It was built by pest controllers to help with everyday problems like managing customer service, productivity, cash flow, and paperwork. The software provides features like CRM, scheduling, analytics, electronic service reports, customer portals, and mobile access to help pest control businesses streamline operations and stay compliant. It claims the software can improve responsiveness, save time and costs, and help businesses stay ahead of their competitors.

2. Systems that improve your
business productivity and
delight your customers

3. About ServiceTracker
 30+ years working within the Service/Compliance Industry
 Over 50 years with CRM, IT, Software and Technology
 Members of many Service Industry associations including the NPTA
 Award Winning Software Company
 Registered on the UK Accelerated Growth Programme (AGP)
 Saleforce.com CRM Silver Partner and ISV
 Almost 500 users worldwide
In Short
 Software for Pest Controllers, built by Pest Controllers
 Software developed specifically for the Pest Control Industry
 Complies with the highest industry standards and protocols

4.  Card systems – Get lost, damaged, illegible
 Paperwork – Not handed in on time, gets lost, illegible, inconsistent
 Spreadsheets – Always out of date, manual to update
 Office visits - Lost productivity, admin heavy task
 Meetings for reviews – Infrequent, not up to date, takes time
 Reactive – Only know of a problem is when the customer calls in
 Call Outs – A lot of manual effort
 Invoicing – When job sheets are in
 Trends – What trends?
Current Ways of Working

5. Everyday problems
 Controlling State of Service
 Customers need information
faster
 Measuring productivity
 Cashflow
 Maintaining Log Books and
dealing with paperwork
 Keeping track of leads and quotes
 Many different systems to do the
job
 Constant double-keying of data
 Lost information
 A maze of information
 Wasting time searching
 Too much paperwork

6. Embracing technology

7. CRM (Customer Relationship
Management)
 A method managing your customers
 Complete 360 client view
 Find client information quickly
 View all touch points of communication and history
 Personal scheduling and Activity reminders
 Track Productivity
 Monitor and Track Performance
 Eliminate conflicts of interest
 Visible ownership of clients and contacts
 Reduce duplication of work

8. Work Scheduling Tools
 Calendars
 GPS Locations
 State of Service reports
 Work analysis

9. Analytics

10. Lightning Fast Technology

11. Mobile Technology
• Cross platform
• Offline
• Signature Capture
• Trend Analysis
• Photographs
• Actions
• Material and preparations
• Document Management / Site Plans
• Mapping tools
• Risk Assessments
• Quotations

12. Electronic Service Reports
• Provide customers with electronic service reports
automatically when the visit is complete
• Store electronic work sheets
• List of actions and remedial works
• Findings and recommendations
• Photographs and descriptions
• Signatures of technician and customer
• Inspections and Analysis
• Materials used
• Prep/Waste

13. Customer Portals
 Standard Company Documentation (MSDS, Risk
Assessment etc)
 Visit Completion Reports
 Recommendations and Action Plans
 Quotations and Invoices
 Dashboards and Reports for any data captured
 Trending and analysis
 Asset Management
 Site Management
 Automated Email Alerts
 Online Payment Features
 Review meetings and contract renewals

14. Connected Systems
• Extend your system to every department and
every business process
• Connect to remote monitoring tools
• Connect to finance systems
• Connect to HR modules
• Save time and money
• No development
• Increase your team’s productivity and
company’s growth

15. Stay compliant, stay ahead

16. A note on GDPR
(General Data Protection Regulation)
 Companies that collect data will need to comply with strict new rules
around protecting customer data within the next year.
 The General Data Protection Regulation (GDPR) is expected to set a
new standard for consumer rights regarding their data.
 Companies will be challenged as they put systems and processes in
place to comply.

17. Compliance
• Ensure all pest activity is logged
• Ensure there are no missed visits
• Actions are logged and addressed in a timely manner
• Trent Analysis and glue board results are captured
• Security of data and reports
• Waste management is logged
• Preparations used are logged (COSHH)
• Certifications and training is managed correctly

18. Stay ahead of the game
 Improve responsiveness to your customers
 Save time planning and completing jobs
 Reduce administration costs
 Improve customer satisfaction and retention
 Improve quality of management information
 Reduce or even eliminate paperwork
 Real-time state of service = no missed or overdue visits
 All visit data captured (especially trend analysis) complete with pictures
 ‘Real time’ customer information (electronic reports and portals)
 Simple territory management & productivity reporting
 Rapid invoicing as soon as the job is complete
 All data in one place, searchable and accessible in seconds
 No more paper log books to keep up to date. Everything online

19. Next Steps

20. Systems that scale
• Start small and scale up
• Buy into a platform that can be customised
• Look at all the features before you buy
• Understand limitations
• Ensure continuous improvement to security,
availability and performance
• Try before you buy

21. Thank you!
Questions?

22. Britannia House St Aubyns
Caerphilly Business Park Daws Hill
Caerphilly London
CF83 3GG E4 7RD
Connect:
@ServiceTrkr Facebook: facebook.com/servicetracker
Linkedin.com/Company/ServiceTracker
www.servicetracker.uk.com | 033 022 31 022
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