2. • End to End Process Design
• Process Optimisation (Lean Methodology)
• Standard Operating Procedures (e.g. Golden Rules)
Process Management
• Good understanding of Technology and can easily have conversations
around architecture and design
• Use of systems to automate processes
• Use of systems to drive process adherence
• Provide input into Business Requirements
• Had exposure to Document and Content Management
Technology
• Line Management (Define roles and responsibilities, performance
contracting, performance discussions, etc)
• Project Change Management (Behaviour changes one wants to drive
when implementing new systems which drive’s different processes)
People Management
Governance
Execution
• Risk Appetite understood, PRCIA, KRI’s to monitor , loss management and
then the n Risk Maturity ormal BCP/DR plans)
• Regulatory Compliance (Embed as part of process to ensure compliance, like
with the revised FICA processes deployed)
• IT Risk (Key Failure Points understood to be fixed)
• Programme and Project Management for Projects
• Clear plans/roadmaps of the future state in order to align the teams to
common goals and deliverables with clear dates agreed
• Tracking and monitoring of progress at clear and agree timelines
(Quarterly/Half Yearly and Annually)
WHAT DO I BRING TO THE TABLE
3. •Product Research, Design and BuildProduct Management
• 1 million Rand Winner in FNB Innovation’s for two consecutive years
and 3 other smaller category winnings.
•1 Million Rand Winner’s (Paperless Branches and Cash Optimisation)
•Smaller Category – 250k (Real-time ATM Availability Management
Tool, Branch Telephony, Golden Rules Re-engineered, Moneygram
on ATM’s)
Innovation
• Financial Performance (Budget and Monthly Expense Tracking)
• Performance Tracking (MI Dashboard’s)
• Balance Scorecard’s
Measurement
Other
• Day to Day operations (Head of cash centre’s)
• Creation and monitoring of external vendor’s/partners' SLA and service
delivery
• Creation and Review of Legal Contracts
• Good business understanding of Branch, Online, ATM’s and Mobile
WHAT DO I BRING TO THE TABLE
