The document summarizes four models that can be used for thinking about change in systems: 1) The Wrapped Cable Model which depicts seven core elements (mission, leadership, structure, etc.) contained within a defining culture shell. 2) The Leadership Spectrum Profile which identifies leadership options based on an organization's life cycle phase. 3) Reversal Theory from psychology which focuses on how motivation and emotion change depending on whether motives are met or not. 4) The Information/Control/Buffer Portfolio operations model which consists of information, control, and buffer and guides analysis of what's needed in management systems.

1. Magnificent Models: Systems Thinking and Change Management Jennifer Tucker, Ph.D. Presentation for Virginia Tech “Systems Skills for Managers” September 2011 E: [email_address] | T: @4tuckertalk | www.tuckertalk.net

9. Leading Change from Phase to Phase Reference : Mary Lippitt, “The Leadership Spectrum: 6 Business Priorities that Get Results” Nicholas Brealey Publishing, 2002 Priority Life Cycle Focus Inventor Birth/Rebirth Creativity Catalyst Growth Customers and Competition Developer Stature Order and Risk Management Performer Prime Efficiencies and Quality Protector Maturity Talent, Culture, Tradition Challenger Renewal Opportunities

11. Reversal Theory Model Conforming Rules = Comfort Values Belonging & “Should Dos” Mastery Power, Ability Values Control & Strength ENDS- MEANS Serious Future Focused Values Goal Achievement Self Self-Oriented Values Personal Accountability Rebellious Freedom Values Change & Independence Sympathy Relationship, Care Values Compassion & Connection Other Values Giving, Generosity & Others’ Needs Playful In-the-Moment Values Fun & Excitement ME-YOU Relationships POWER-CARE Transactions RULES- FREEDOM

13. What’s Next? E: [email_address] | T: @4tuckertalk