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Chapter 15
Integrating Frames for Effective
Practice
Integrating Frames for Effective
Practice
 Life as Managers Know It
 Across Frames: Organizations as Multiple
Realities
 Matching Frames to Situations
 Effective Managers and Organizations
 Managers’ Frame Preferences
Life as Managers Know It
 Myth:
 Managers are rational, spent time planning,
deciding and controlling
 Organized, in control, unruffled
 Reality
 Management life is hectic, frantic, constantly
shifting
 Too busy to read or even think
 Rely on intuition and hunches for many of the
most important decisions
 Hassled priests, modern muddlers, wheeler-
dealers
Across Frames: Organizations as
Multiple Realities
 Four Interpretations of Organizational
Processes
 Doctor Fights to Quit Maine Island
Organizations as Multiple Realities
Process Structural Human
Resource
Political Symbolic
Strategic
planning
Create
strategic
direction
Meeting to
promote
participation
Arena to air
conflict
Ritual to
reassure
audiences
Decision-
making
Rational
process to
get right
answer
Open
process to
build commit-
ment
Chance to
gain or use
power
Ritual to
build values,
bonding
Reorgani-
zing
Improve
structure/
environment
fit
Balance
needs and
tasks
Reallocate
power, form
new
coalitions
Image of
accountabili-
ty, respon-
siveness
Organizations as Multiple Realities
Process Structural Human
Resource
Political Symbolic
Evaluating Allocate
rewards,
control
performance
Help people
grow and
develop
Chance to
exercise
power
Occasion to
play roles in
organiza-
tional drama
Approaching
conflict
Authorities
resolve
conflict
Individuals
confront
conflict
Bargaining,
forcing,
manipulating
Develop
shared
values,
meaning
Goal setting Keep
organization
headed in
right
direction
Keep people
involved and
informed
Let people
make their
interests
known
Develop
symbols,
shared
values
Organizations as Multiple Realities
Process Structural Human
Resource
Political Symbolic
Communica-
tion
Transmit
facts,
information
Exchange
information,
needs,
feelings
Influence or
manipulate
others
Tell stories
Meetings Formal
occasions to
make
decisions
Informal
occasions to
involve,
share
feelings
Competitive
occasions to
score points
Sacred
occasions to
celebrate,
transform
culture
Motivation Economic
incentives
Growth, self-
actualization
Coercion,
manipulation,
seduction
Symbols,
celebrations
Matching Frames to Situations
 Choosing a Frame
 Commitment and motivation
 Technical quality
 Ambiguity and uncertainty
 Conflict and scarce resources
 Working from bottom up
Table 15.2
Choosing a Frame
Question If yes: If no:
Are individual commitment and
motivation essential?
Human resource,
symbolic
Structural, political
Is technical quality of decision
important?
Structural Human resource,
political, symbolic
Is there high level of ambiguity,
uncertainty?
Political, symbolic Structural, human
resource
Are conflict and scarce resource a
significant factor?
Political, symbolic Structural, human
resource
Are you working from the bottom
up?
Political, symbolic Structural, human
resource
Effective Managers and Organizations
 Characteristics of Excellent/Visionary Companies
 Embrace paradox
 Clear core identity
 Effective Senior Managers
 Highly complex jobs requiring diverse skills
 Political dimension is critical
 Effective middle managers
 Structural and human resource skills help
performance, but political skills help you get ahead
Table 15.3
Characteristics of Excellent or
Visionary Companies
Frame Peters &
Waterman
Collins &
Porras
Collins
Structural Autonomy, entre-
preneurship, bias
for action; simple
form, lean staff
Clock building,
not time telling;
try a lot, keep
what works
Confront brutal
facts; best in
world; economic
engine;
technology
accelerators;
“flywheel”, not
doom loop
Human
Resource
Close to
customer;
productivity
through people
Home-grown
management
“Level 5
leadership”; first
who, then what
Table 15.3 (continued)
Characteristics of Excellent or
Visionary Companies
Frame Peters &
Waterman
Collins &
Porras
Collins
Political ******** ******* *******
Symbolic Hands on, value-
driven, loose-
tight; stick to the
knitting
BHAGs; cultlike
cultures; good
enough never is;
preserve the
core, stimulate
progress; more
than profits
Never lose faith;
deeply
passionate;
culture of
discipline
Table 15.4
Challenges in Managers’Jobs
Frame Kotter (1982) Lynn (1987) Luthans, Yodgetts,
& Rosenkrantz
(1988)
Structural Keep on top of
large, complex set
of activities; set
goals and policies
under conditions
of uncertainty
Attain intellectual
grasp of policy issues
Communication
(paperwork, etc.);
traditional
management
(planning, goal-
setting, controlling)
Human
resource
Motivate,
coordinate and
control large,
diverse group of
subordinates
Use personality to
best advantage
Human resource
management
(motivating,
managing conflict,
staffing, etc.)
Table 15.4 (Continued)
Challenges in Managers’Jobs
Frame Kotter (1982) Lynn (1987) Luthans,
Yodgetts, &
Rosenkrantz
(1988)
Political Allocate scarce
resources; get
support from
bosses and other
constituents
Exploit
opportunities to
achieve strategic
gains
Networking
(politics,
interacting with
outsiders)
Symbolic Develop credible
strategic
premises;
identify and
focus on
activities that
give meaning to
employees
Manager’s Frame Preferences
 Research shows ability to use multiple frames
is consistently associated with effectiveness.
 Effectiveness as manager – structural frame
is key
 Effectiveness as leader – political and
symbolic frames are central
Conclusion
 Managers’ daily reality is messier, less
rational, more conflict-filled than is often
realized
 Choice of frame depends on circumstances
 Managers need multiple frames to survive

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Week9 bolman deal_chap 15

  • 1. Chapter 15 Integrating Frames for Effective Practice
  • 2. Integrating Frames for Effective Practice  Life as Managers Know It  Across Frames: Organizations as Multiple Realities  Matching Frames to Situations  Effective Managers and Organizations  Managers’ Frame Preferences
  • 3. Life as Managers Know It  Myth:  Managers are rational, spent time planning, deciding and controlling  Organized, in control, unruffled  Reality  Management life is hectic, frantic, constantly shifting  Too busy to read or even think  Rely on intuition and hunches for many of the most important decisions  Hassled priests, modern muddlers, wheeler- dealers
  • 4. Across Frames: Organizations as Multiple Realities  Four Interpretations of Organizational Processes  Doctor Fights to Quit Maine Island
  • 5. Organizations as Multiple Realities Process Structural Human Resource Political Symbolic Strategic planning Create strategic direction Meeting to promote participation Arena to air conflict Ritual to reassure audiences Decision- making Rational process to get right answer Open process to build commit- ment Chance to gain or use power Ritual to build values, bonding Reorgani- zing Improve structure/ environment fit Balance needs and tasks Reallocate power, form new coalitions Image of accountabili- ty, respon- siveness
  • 6. Organizations as Multiple Realities Process Structural Human Resource Political Symbolic Evaluating Allocate rewards, control performance Help people grow and develop Chance to exercise power Occasion to play roles in organiza- tional drama Approaching conflict Authorities resolve conflict Individuals confront conflict Bargaining, forcing, manipulating Develop shared values, meaning Goal setting Keep organization headed in right direction Keep people involved and informed Let people make their interests known Develop symbols, shared values
  • 7. Organizations as Multiple Realities Process Structural Human Resource Political Symbolic Communica- tion Transmit facts, information Exchange information, needs, feelings Influence or manipulate others Tell stories Meetings Formal occasions to make decisions Informal occasions to involve, share feelings Competitive occasions to score points Sacred occasions to celebrate, transform culture Motivation Economic incentives Growth, self- actualization Coercion, manipulation, seduction Symbols, celebrations
  • 8. Matching Frames to Situations  Choosing a Frame  Commitment and motivation  Technical quality  Ambiguity and uncertainty  Conflict and scarce resources  Working from bottom up
  • 9. Table 15.2 Choosing a Frame Question If yes: If no: Are individual commitment and motivation essential? Human resource, symbolic Structural, political Is technical quality of decision important? Structural Human resource, political, symbolic Is there high level of ambiguity, uncertainty? Political, symbolic Structural, human resource Are conflict and scarce resource a significant factor? Political, symbolic Structural, human resource Are you working from the bottom up? Political, symbolic Structural, human resource
  • 10. Effective Managers and Organizations  Characteristics of Excellent/Visionary Companies  Embrace paradox  Clear core identity  Effective Senior Managers  Highly complex jobs requiring diverse skills  Political dimension is critical  Effective middle managers  Structural and human resource skills help performance, but political skills help you get ahead
  • 11. Table 15.3 Characteristics of Excellent or Visionary Companies Frame Peters & Waterman Collins & Porras Collins Structural Autonomy, entre- preneurship, bias for action; simple form, lean staff Clock building, not time telling; try a lot, keep what works Confront brutal facts; best in world; economic engine; technology accelerators; “flywheel”, not doom loop Human Resource Close to customer; productivity through people Home-grown management “Level 5 leadership”; first who, then what
  • 12. Table 15.3 (continued) Characteristics of Excellent or Visionary Companies Frame Peters & Waterman Collins & Porras Collins Political ******** ******* ******* Symbolic Hands on, value- driven, loose- tight; stick to the knitting BHAGs; cultlike cultures; good enough never is; preserve the core, stimulate progress; more than profits Never lose faith; deeply passionate; culture of discipline
  • 13. Table 15.4 Challenges in Managers’Jobs Frame Kotter (1982) Lynn (1987) Luthans, Yodgetts, & Rosenkrantz (1988) Structural Keep on top of large, complex set of activities; set goals and policies under conditions of uncertainty Attain intellectual grasp of policy issues Communication (paperwork, etc.); traditional management (planning, goal- setting, controlling) Human resource Motivate, coordinate and control large, diverse group of subordinates Use personality to best advantage Human resource management (motivating, managing conflict, staffing, etc.)
  • 14. Table 15.4 (Continued) Challenges in Managers’Jobs Frame Kotter (1982) Lynn (1987) Luthans, Yodgetts, & Rosenkrantz (1988) Political Allocate scarce resources; get support from bosses and other constituents Exploit opportunities to achieve strategic gains Networking (politics, interacting with outsiders) Symbolic Develop credible strategic premises; identify and focus on activities that give meaning to employees
  • 15. Manager’s Frame Preferences  Research shows ability to use multiple frames is consistently associated with effectiveness.  Effectiveness as manager – structural frame is key  Effectiveness as leader – political and symbolic frames are central
  • 16. Conclusion  Managers’ daily reality is messier, less rational, more conflict-filled than is often realized  Choice of frame depends on circumstances  Managers need multiple frames to survive