Resume

1. M A R C U S G E R M A I N
87-11 135th
Street, Kew Gardens, NY 11418 ▪ (347) 480-0529 ▪ marco.germain@hotmail.com
P R O F E S S I O N A L S U M M A R Y
A seasoned professional with over 10 years of extensive experience in Crisis/Incident Analysis & Management,
Corporate Security/Services, Consumer Credit & Underwriting, and Staff Management - Expertise in Crisis
Readiness, Intelligence Gathering, Credit Risk Analysis, Policy & Procedure writing, Reference Guides and
Training Materials. Currently a Sr. Analyst managing crisis/incidents that pose direct physical security threats to the
firm’s staff, properties, and assets - Seeking a leadership role in Crisis Management at a well-established company.
W O R K E X P E R I E N C E
DEUTSCHE BANK NEW YORK, NY (2010 – Present)
Regional Operations Sr. Analyst – Corporate Security/Services and Business Continuity
 Coordinated all crisis and emergency preparedness by collecting comprehensive data and facts to facilitate
Senior Management’s decision-making process – Proactively researched, analyzed, identified and quickly
reported all pertinent information to support the crisis escalation and resolution process, and ensure the
smooth continuity of business functions during a disaster, crisis or incident - Effectively handled
critical/emergency situations that impact the firm’s facilities, staff and operations by playing a key, pivotal
role in liaising with all parties involved – Actively monitored news alerts from intelligence sources,
local/regional news media and the internet on behalf of the firm, and the Executive Protection Group for all
relevant information on current events that may directly affect its operations and Management Board
Members while traveling - Finally, prepared and sent strategic electronic notifications/alerts to Sr.
Management and Global contacts to aid in recovery efforts that may involve possible deployment of
physical security countermeasures across all DB operations.
 Worked closely with Corporate Real Estate, Global Technology infrastructure, Global & Retail Business
Resiliency to ensure effective compliance with all security and crisis management policies and procedures.
 Acted as a first line of contact on all correspondence, communicated effectively across the organization as
well as responded to approximately 50-100 daily calls regarding wide-ranging inquiries or requests from
DB Staff/Management.
 As a Sr. Team member, provided Senior Management with crucial input on the day to day operations of the
Regional Operations Unit, which influences critical decisions on work quality improvement.
 Assisted in the recruiting, including interviews, written assessments of prospective candidates; played a
major role in the hiring and training of new hires; created a robust and comprehensive training guide
 Prepared quarterly and monthly assessments of staff in order to improve work quality - Assisted in the
creation of all documentation relative to staff’s annual performance reviews
 Monitored activities for all company locations in the Americas operating in a 24/7 Regional Help and
Information desk.
 Assisted Corporate Security VP with internal investigations and projects that have legal implications.
 Maintained outstanding customer service standards - Worked closely with the Business Continuity Team,
Facilities and multiple Vendors to ensure that all locations maintained full operating capacity.
 Monitored the Access Control and Building Security Alarm System and responded in a quick, timely
manner to all alarm activations.
 Acknowledged alarm conditions, and in the event of an Access Control security violation, conducted
proper investigations by dispatching Security Personnel to the area and/or by reviewing video footage from
the DVR security system - Notified Corporate Security of all findings and concerns
 Provided Access Control support to regional offices such as requests to place a door or alarm on bypass.
 Worked closely with the Lower Manhattan Security Initiative (LMSI) and NYPD in regards to counter-
terrorism and security related issues.
 Maintained proper contact and communication with Security Liaison and/or on-site/base Security Personnel
and updated/notified them of relevant information when necessary.
 Identified, documented and reported all security or access control system failures to Corporate Security -
Initiated scheduled service request with authorized Vendors for repairs and/or maintenance of security
system/equipment, and tracked such repairs until completion.
1
For internal use only

2.  Initiated and produced various reports as requested and perform other duties upon requests.
FIRST MARBLEHEAD EDUCATION RESOURCES –BOSTON/MEDFORD, MA (2002 – 2009)
Policy & Procedure Writer – Communications (2006-2009)
 Designed, created and distributed consistent and accurate internal policy and procedure documentation to
assist department heads with the improvement of staff work performance.
 Worked with stake holders from various business units to ensure that all policy changes and updates are
published, and implemented in a timely manner and adhered to by all functional users.
 Communicated with business partners (at all levels of the company) as needed to provide both a reference
point, functional expertise and to clarify or interpret policies/procedures.
Manager of Credit & Underwriting (2004-2006)
 Managed the Credit & Underwriting department under the supervision of the Vice President of Operations,
by maintaining all operational structures, and enforcing adherence to all production and quality standards
using effective tracking tools.
 Managed a dynamic work force of approximately 75-100 employees, including full time, part time and
seasonal staff as dictated by loan volume. Was responsible for an expense budget of half a million dollars
 Managed and assisted in the development and training of supervisors.
 Assisted the Learning & Development department in the design and implementation of employee
performance evaluation metrics which mirror the overarching goals of the organization.
 Monitored staff daily productivity and quality of work and provided daily, weekly and monthly summary
reports of volume, staffing issues, training efforts and quality measurements to the Vice President of
Operations.
 Worked in close collaboration with the Director of Operations and Co-Managers to create, review, analyze,
and maintain appropriate budget responsibilities and to meet the capacity needs of the business.
 Participated in the screening and interviewing of prospective employees.
Supervisor of Credit & Underwriting (2003-2004)
 Supervised large group of Credit Analysts, Senior Credit Analysts and Team leaders.
 Assisted the Manager in the daily oversight of the Credit Department’s operations.
 Maintained department quality standards by ensuring compliance with established lending guidelines.
 Maintained acceptable loan productivity levels by using real-time productivity tracking tools.
 Ensured that all workload is processed and completed within proper company turnaround standards.
 Involved in drafting original control objectives for Sarbanes-Oxley (SOX) audit and compliance project.
Sr. Credit Analyst/Team Leader - Credit & Underwriting (2002-2003)
 Assisted other analysts in production, training and proficiency, and ensuring they comply with lending
policies and guidelines.
 Assisted management in maintaining department quality and production standards.
 Ensured that credit department performs timely review of application requests while adhering to credit
guidelines.
 Performed final review of other analysts’ work when it is over their lending and score authority.
 Created and maintained internal reports, spreadsheets for trending and auditing purposes.
 Assisted Manager in the tasks of supervising and managing of Credit & Underwriting.
THE EDUCATIONAL RESOURCE INSTITUTE, BOSTON, MA (1999-2002)
Senior Credit Analyst – Loan Originations
 Involved in all aspects of reviewing loan applicants’ credit background for loan strength. Including
analyzing credit reports (via a credit scoring system), pertinent documentation such as federal tax returns
and paystubs to calculate a debt_to_income ratio.
 Underwrote different graduate and undergraduate loan programs for several lenders. Complete
involvement in the loan process from its origination to its completion. Provided quick, quality loan
decisions to various lenders.
 Analyzed consumer credit reports from Trans Union, Experian (TRW) and Equifax.
2
For internal use only

3. E D U C A T I O N
UNIVERSITY OF MASSACHUSETTS, BOSTON, MA
 Major: Psychology - 1998
CLARK UNIVERSITY, FRAMINGHAM, MA
 Oracle8i DBA- 2000
T E C H N I C A L / P E R S O N A L S K I L L S
 Crisis Management: Threat/Risk Analysis & Reporting, Intelligence gathering, Critical & Analytical
Thinking with attention to details, Global and Regional Crisis Readiness, Team Oriented, Effective and
Strong Verbal and Written Skills
 MS Office 2013 – (Lotus Notes)
 Oracle 8i, SQL*Plus, PL/SQL, Server Manager, Oracle Enterprise Manager (OEM), MS-DOS
 Oracle DBA Tools: TOAD, Erwin, Oracle Spotlight, SQL Lab
 Credit Underwriting Tools: Credit Desk, ALE
 Policy & Procedure Writing: HTML, Papervision 32, Dreamweaver
 Access Control Tools: CCTV, Picture Perfect, Truvision, Pro-Watch, C-Cure
Other Languages: French, Portuguese, Spanish, French Creole
3
For internal use only