1. COLLEEN J. O'CONNOR
3616 HACIENDA STREET, SAN MATEO, CA 94403
H: (650) 200-8859 | C: (650) 200-8859 | colleenjohn@yahoo.com
PROFESSIONAL SUMMARY
Experienced, versatile Legal Coordinator with highly praised skills, and proven success. Extremely
organized with expert interpersonal communication skills; able to diffuse highly charged situations and
negotiate win-win outcomes. Known for enthusiastic team-player mentality, creative problem solving and
dedicated work ethic. Motivated to continually improve and extend personal skills and knowledge to
attain increased responsibility and opportunities for professional growth.
WORK HISTORY
YAHOO! INC.
Legal Coordinator IV IP Compliance | Sunnyvale, CA | January 2008 - Current
Process copyright Infringement notices in accordance with the DMCA Maintain Case database; Create training
manual for new team member; Facilitate interdepartmental work relationships; Create and Maintain Internal
web pages using BB code, HTM; Create organic Counterfeit policy page using BB code; Maintain immaculate
files; Plan offsite file transport; Audit case files for accuracy; Plan global team offsite team building events.
Shuttle Program Manager | Sunnyvale, CA | May 2006 - January 2008
Develop multimillion dollar transportation program for several offices; Create and develop employee shuttle
schedules & routes; Facilitate contract negotiations for renewals and amendments; Market transportation
program to employees and plan for future expansions; Manage the wireless program on employee shuttles,
including troubleshooting any connectivity issues; Coordinate & Facilitate employee off site transportation;
Communicate program changes to employees via email and newsletters; Maintain shuttle Intranet site using
File Manager; Plan Alternative Commutes for employees; Audit shuttles on their route personally.
GOOGLE
Transportation Program Manager | Mountain View, CA | June 2005 - February 2006
Develop multimillion dollar transportation program for several offices; Create and develop employee shuttle
schedules & routes; Facilitate contract negotiations for, renewals, amendments; Market transportation program
to employees and plan for future expansions; Manage scooter, valet and carpool registration programs for
Mountain View campus; Manage the wireless program on employee shuttles; Maintain and improve on vendor
relationships with the City of Mountain View on shuttle stops and Commutesmart for shared Caltrain shuttles;
Coordinate & Facilitate employee off site transportation; Communicate program changes to employees via email
and newsletters.

2. ENTERPRISE RENT-A-CAR
Accounts Payable | Mountain View, CA | January 2005 - June 2005
Matched payments with invoices; Followed up with vendors for payment; Maintained Accounts Payable
database
Inside Sales Coordinator | Mountain View, CA | June 2002 - January 2005
Create tailored proposals and presentations for new business; Managed and tracked corporate revenue, growth
and new business; Provided regional leads for 28 rental branches; Presented proposals to new and existing
clients throughout the Bay Area; Maintained corporate customer database; Compiled and organized Monthly
reports for region wide distribution; Arranged personal travel requirements for high profile corporate accounts;
Resolved account issues or conflict.
Assistant Manager | San Mateo, CA | May 2000 - June 2002
Created tailored corporate accounts that met clients needs; Managed 4 branches with a staff ranging from 2-8
employees; Trained new site employees; Managed Accounts Receivables for dealership and corporate accounts;
Resolved billing issues; Awarded Top Performer office of the month repeatedly.
SKILLS
Intellectual Property Law Executive Presentations
Problem Resolution Cross Functional team coordination
Customer Relations Management Global Event Planning
Project Management Advanced Computer Skills
Customer Service & Sales Research & Report writing
Training User Study Coordinator
EDUCATION
BACHELOR OF SCIENCE Business Administration -Marketing
California State University San Jose
San Jose, CA | 2000