Lumo Energy implemented Silkroad's integrated talent management solutions to address high staff turnover and extensive training needs, enhancing their HR processes. The solutions automated recruitment, onboarding, training, and performance management, leading to increased operational efficiencies and reduced administrative burdens. Ultimately, Lumo Energy improved employee engagement and positioned itself as an employer of choice while saving significant man-hours.

1. LUMO ENERGY
CASE STUDY

2. How SilkRoad’s integrated talent
management solution helped remove the
HR paperwork mountain generated by
high staff turnover and robust training
requirements at Lumo Energy
LUMO ENERGY CASE STUDY

3. One of Australia’s leading
electricity and gas retailers!
!
Half a million customers and a
combined workforce of 500 people!
!
Won the ‘Most Satisfied Customers
Electricity Provider’ award in
Victoria in 2013.
About Lumo Energy

4. Over half the employees
are based in a Melbourne
call centre!
!
Created a pressing need
for effective recruitment
and retention measures
AUSTRALIA
The Challenge

5. They needed a software solution
that would help them better
manage the recruitment,
onboarding, people
management, and learning and
development (L&D) processes.
The HR team struggled
to overcome excessive
paperwork, which
prevented them from
offering a high level of
support to the business.
The Challenge
They also needed
to automate several
key tasks, reducing
the administrative
load.

6. The organisation turned to
SilkRoad’s LifeSuite for help

7. New hiring functionality
LifeSuite’s OpenHire recruitment solution:
!
Replaced the paper mountain with
innovative, strategic processes
Enabled the HR team to grow and
refine a pool of potential hires
Reduced the amount of time spent
on each recruitment process
Helped identify the right cultural fit
and talent profile for each position
Reduced staff turnover
Enabled the company to engage
with a broader talent pool
Positioned Lumo Energy as an
Employer of Choice

8. Employee Onboarding
LifeSuite’s RedCarpet onboarding solution:
Enabled employees to access content
relevant to their role or job function
Shared details about informal
benefits such as gym memberships
Outlined information about company
procedures to staff
Guaranteed valuable knowledge isn’t
lost if an individual leaves
Guided new hires through a six-
month onboarding program
Reduced time managers spent
onboarding new staff
Helped new employees become
productive in their role quickly

9. Training and development
LifeSuite’s GreenLight L&D solution:
Enabled the HR team to deliver timely,
targeted training programs
Introduced e-learning units such as
online leadership courses
Empowered employees to manage
their own development
Allowed the company to update
training records quickly online
Created easy access to compliance
training records
Reduced the amount of time it took to
pull together a training compliance
report

10. Performance management
LifeSuite’s WingSpan performance
management solution:
Enabled Lumo to set goals, evaluate
employee skills and provide feedback
Offered a way to keep staff informed
of opportunities for development
Helped improve employee
engagement and reduce attrition rates
Improved the ability to manage team
or individual workflows, goals and KPIs
Reduced time spent on performance
management processes
Freed up the business to focus on
building the bottom line

11. Thanks to all four SilkRoad solutions, the
company automated many necessary manual
procedures, increasing efficiencies and
saving countless man-hours
The Results

12. Lumo chose SilkRoad’s
LifeSuite because it provided
strength in all areas of HR!
Being able to implement the
solution in just ten months
was a bonus!
The company was able to
customise the tools to suit
their unique needs!
And training was provided
throughout the implementation
to a wide range of user groups!
A CUT ABOVE THE REST!

13. • Ensured staff are engaged,
motivated, and providing outstanding
customer service!
• Allowed Lumo’s management team
to focus on building the business
• Streamlined Lumo’s operational
efficiencies
• Freed up valuable time that could be
better spent recruiting new talent
SilkRoad’s Life Suite…