SlideShare a Scribd company logo
FROM BACK OFFICE ADMIN 
TO BUSINESS PARTNER 
How SilkRoad’s HR Solutions transformed Haworth’s HR function 
PAYROLL 
ENGAGEMENT 
RECRUIT 
DEVELOP 
RESOURCE 
Extremely lean team 
handling entire HR 
spectrum 
CANDIDATE COMPLAIN 
PERFORM 
Zero HR software of 
automated processes 
and all employee 
records in Excel 
Viewed as an admin 
function with no 
strategic input 
Diverse geographical 
footprint requiring 
support in multiple 
languages 
Extraordinarily long 
time to hire and poor 
line of sight for 
internal transfers 
THE PROBLEM 
THE SOLUTION 
THE RESULTS 
BY THE NUMBERS 
Significant improvement 
in productivity and 
employee engagement 
Also freed up time for the 
HR team to focus on more 
strategic activities 
1200 0 50% 
40% 
this infographic is brought to you by 
3 
50% 
Creating the finest employee experience is SilkRoad’s passion and drives everything we do. Our 
cloud-based social talent management suite nurtures employee engagement from recruiting 
and onboarding, through learning and career development; encompassing all aspects of HR 
management (HRMS) from pre-hire to retire. 
SILKROAD.COM 
Central careers repository 
created, enabling internal 
marketing of roles and 
easier management of 
external recruitment 
activities 
Time to hire has been 
reduced by as much as 
50% 
Reports can now be 
created quickly and easily 
using analytics 
Entire performance 
management system 
automated, removing the 
need for a paper-based 
system 
Employee goals, KPIs and 
timelines can be 
monitored online, 
increasing the regularity 
of performance 
conversations 
Career progression paths 
clearly defined and 
managed in the system 
# OF EMPLOYEES AT 
HAWORTH IN ASIA PACIFIC 
HR TECHNOLOGY IN PLACE 
BEFORE SILKROAD 
REDUCTION IN TIME TO HIRE A 
NEW MEMBER OF STAFF 
# OF HOURS IT USED TO TAKE 
TO COMPLETE A STAFF 
REQUISITION FORM 
INCREASE IN PRODUCTIVITY 
INCREASE IN EMPLOYEE 
ENGAGEMENT SINCE 
INTRODUCTION OF WINGSPAN 
SilkRoad’s OpenHire is 
an easy-to-use 
recruiting software 
platform that provides 
organisations the tools 
they need to attract, 
screen, and hire top 
ttaalleenntt gglloobbaallllyy,, 
increasing the quality 
of hire while decreasing 
time and cost per hire. 
SilkRoad's performance 
management system 
helps your company set 
goals, evaluate 
employee skills, 
provide feedback and 
opportunities for 
ddeevveellooppmmeenntt,, aanndd ttiiee 
performance to 
compensation.

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From back-office admin to business partner: Haworth Case Study

  • 1. FROM BACK OFFICE ADMIN TO BUSINESS PARTNER How SilkRoad’s HR Solutions transformed Haworth’s HR function PAYROLL ENGAGEMENT RECRUIT DEVELOP RESOURCE Extremely lean team handling entire HR spectrum CANDIDATE COMPLAIN PERFORM Zero HR software of automated processes and all employee records in Excel Viewed as an admin function with no strategic input Diverse geographical footprint requiring support in multiple languages Extraordinarily long time to hire and poor line of sight for internal transfers THE PROBLEM THE SOLUTION THE RESULTS BY THE NUMBERS Significant improvement in productivity and employee engagement Also freed up time for the HR team to focus on more strategic activities 1200 0 50% 40% this infographic is brought to you by 3 50% Creating the finest employee experience is SilkRoad’s passion and drives everything we do. Our cloud-based social talent management suite nurtures employee engagement from recruiting and onboarding, through learning and career development; encompassing all aspects of HR management (HRMS) from pre-hire to retire. SILKROAD.COM Central careers repository created, enabling internal marketing of roles and easier management of external recruitment activities Time to hire has been reduced by as much as 50% Reports can now be created quickly and easily using analytics Entire performance management system automated, removing the need for a paper-based system Employee goals, KPIs and timelines can be monitored online, increasing the regularity of performance conversations Career progression paths clearly defined and managed in the system # OF EMPLOYEES AT HAWORTH IN ASIA PACIFIC HR TECHNOLOGY IN PLACE BEFORE SILKROAD REDUCTION IN TIME TO HIRE A NEW MEMBER OF STAFF # OF HOURS IT USED TO TAKE TO COMPLETE A STAFF REQUISITION FORM INCREASE IN PRODUCTIVITY INCREASE IN EMPLOYEE ENGAGEMENT SINCE INTRODUCTION OF WINGSPAN SilkRoad’s OpenHire is an easy-to-use recruiting software platform that provides organisations the tools they need to attract, screen, and hire top ttaalleenntt gglloobbaallllyy,, increasing the quality of hire while decreasing time and cost per hire. SilkRoad's performance management system helps your company set goals, evaluate employee skills, provide feedback and opportunities for ddeevveellooppmmeenntt,, aanndd ttiiee performance to compensation.