1. Assignment and Activity
1. Objective : To help you appreciate the various dimensions of quality
and relate it to your real life scenario.
2. This assignment involves you to select a product or service from your
existing industry or institution.
3. If you are a student or non-employed, then choose a product or
service that you understand very well or use very often.
4. Study that product or service and identify the eight dimensions of
quality for that product/service and write it down in the template as in
the following pages.
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2. Assignment and Activity
5. Be creative and add as much non-confidential information (Images,
etc) as you can. If you wish to compile your assignment as a video
instead of PPT that will be great too.
6. Submission Procedure :
1. Upload it as PPT or Video in any socially shareable sites such
as Slideshare/Youtube/Vimeo/Facebook.
2. Share the link in the Course Feed and request for views and
comments of co-learners
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2

3. Assignment and Activity
7. Grading and Evaluation:
1. Good News: This assignment does not involve any
credit/marks. But I would recommend you to attempt this
assignment to gain maximum from this course.
2. Evaluation is qualitative. You will learn when you create your
own and also when you review what others are sharing and
share your views in Course Feed discussions.
8. Submission Deadline: In order to keep the group together and we
will encourage to submit assignment before 2nd Feb.
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4. Dimensions of Quality
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 4
Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : javed alam______________

5. Product or Service Selected : SCHOOL
EDUCATION
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6. Performance
Features
Conformance
Dimensions of Quality
Reliability
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PROVIDES LEARNING ATMOSPHERE
OVERALL DEVELOPMENT OF CHILD FOR CHALLENGES AHEAD
PUNCTUALITY
DISCIPLINE
INTER –SCHOOL INTERACTIONS
EDUCATIONALTOURS,EXCHANGE PROGRAMMES
FOLLOW EDUCATION BOARD NORMS
EXCELLENT RECORDS
GOOD INFRASTRUCTURE
QUALIFIED STAFF

7. Experience
Aesthetics
Dimensions of Quality
Durability
Service
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OVERALL DEVELOPMENT OF THE CHILD
HEALTHY ENVIRONMENT
FACILITIES LIKE AUDITORIUM,SWIMMING POOL,LIBRARY
WELL –EQUIPPED LABS
PARTICIPATION IN INTERSCHOOL TOURNAMENTS
CULTURAL PROGRAMMES
PROMOTE GREENERY
CLEAN SURROUNDING